Capistrano Volkswagen

Great Service Fred Evans is great with customer service! He was very knowledgable and helped me with my service appointment. He made it simple and easy. Would like Fred Evans is great with customer service! He was very knowledgable and helped me with my service appointment. He made it simple and easy. Would like to work with Fred in the future More

Our experience in purchasing the Tiguan SE at Cappo I have purchased the Tiguan SE w/Moonroof and I am delighted. I am delighted with the car. I am delighted the way Buddy Holguin and Nick Colucci execu I have purchased the Tiguan SE w/Moonroof and I am delighted. I am delighted with the car. I am delighted the way Buddy Holguin and Nick Colucci executed the transaction. It was a painless and seamless transaction among sales and finance in handling our purchase. I sat and enjoyed the coffee while the process was completed swiftly. Buddy and Nick are very caring and knowledgeable about their product. They were extremely helpful in making our decision. I will recommend Buddy at Cappo to everyone to make their purchase at this location. More

Happy Camper Your service tech was able to adjust my non-working hood latch, thus saving me the expense of replacing it as I had anticipated would be the case. Al Your service tech was able to adjust my non-working hood latch, thus saving me the expense of replacing it as I had anticipated would be the case. Also, the oil change and overall vehicle inspection gives me the confidence to embark on another drive in Baja California. I credit Capistrano Volkswagen with allowing me to reach 310,000 miles on my 16 year old Jetta and am always happy with your service. More

service reception and reps Brad is awesome but other guys sitting at service need to smile, welcome clients, be courteous and more friendly. I suggest a seminar based on basic Brad is awesome but other guys sitting at service need to smile, welcome clients, be courteous and more friendly. I suggest a seminar based on basic principles of Dale Carnegie classic book How to Win Friends and Influence People. When I enter the service area where service writers sit smiles and happy faces would make a huge improvement on the impression your customers get of the dealership. Nick Calucci is an example like Brad of courtesy etiquette charisma of top notch customer service. More

Friendly and excellent service We researched vehicles upfront online on their user-friendly website which even allowed us to calculate exact pricing for the vehicle we selected. We We researched vehicles upfront online on their user-friendly website which even allowed us to calculate exact pricing for the vehicle we selected. We took the printout of the vehicle and pricing to the dealership and Joey, our sales associate, made the vehicle available to us for a test drive. The buying process was so easy and we never felt pressured into purchasing anything we didn’t want which was very refreshing compared to other dealership experiences we had in the past. Joey was a pleasure to work with. :) More

Smoothest buying experience ever Worked with Curtis and the team. Agreed on OOD price by mail and the only thing that's left when I arrived was basically a handshake. That is experien Worked with Curtis and the team. Agreed on OOD price by mail and the only thing that's left when I arrived was basically a handshake. That is experience you looking for when you know what you trying to buy. Curtis was courteous and knowledgeable, no up selling. Super fast trade-in experience with very reasonable price. Paul was very professional, experienced and quick. I definitely would recommend Capistrano VW dealership experience as one of the best ever. More

That was easy! Capistrano Volkswagen has the best service department we have ever seen. For that very reason, we have purchased our last three Jettas there. Arlen Capistrano Volkswagen has the best service department we have ever seen. For that very reason, we have purchased our last three Jettas there. Arlen Mack was friendly, extremely helpful, and very accommodating to my schedule, and the service took less than one-half the time I had expected. Stepping back into my freshly washed car reminded me why I will always return here for service. More

Great experience. This dealership charges below invoice and is very helpful in trying to get you into the car you want. My salesman Buddy was the best salesman I have w This dealership charges below invoice and is very helpful in trying to get you into the car you want. My salesman Buddy was the best salesman I have worked with thus far and was knowledgeable about the products. More

Emergency need My battery failed and when I called for an appointment on short notice they squeezed me in despite the fact that they were slammed with Summer crowds. My battery failed and when I called for an appointment on short notice they squeezed me in despite the fact that they were slammed with Summer crowds. More

Great service! All the people were so nice and quick. Very helpful. I was treated great and all of the staff was friendly and easy to work with. All the people were so nice and quick. Very helpful. I was treated great and all of the staff was friendly and easy to work with. More