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Capistrano Volkswagen
San Juan Capistrano, CA
1,558 Reviews
Welcome to Capistrano Volkswagen, the home of Smileage Guaranteed!® Capo VW is the site of the first new car dealership in San Juan Capistrano, starting in 1963. Miles Brandon purchased the store in June 1997 and has been providing tons of Smileage around the community ever since! We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California. We are very excited that our newly renovated Volkswagen marketplace showroom has been completed and we can't wait to break ground on more renovations coming later this year!
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Capo VW prides itself on being the "un-dealer" and is an independently owned and operated store with several unique dealership features. Not only do we have a brand new state-of-the-art Volkswagen showroom including a 220" TV screen, unique road sign artwork by Boris Bally that lines our showroom walls, but our staff cares to provide you with as much Smileage as possible when you visit Capo VW!
Looking for your perfect vehicle? We carry a great assortment of new inventory, including a selection of unique and Limited Edition VW models and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! In fact, Capo VW was 1 of only 6 dealers to be ranked in the top 20 in both new and Certified Pre-Owned Volkswagen sales in 2011, out of nearly 600 dealers!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,558 reviews
August 13, 2019
Not supporting customer against VW Warranty item I brought a 2016 VW Golf in for a battery replacement at 27,855 miles. It was dead and needed a jump to get to the dealer at a cost of $85. I have p I brought a 2016 VW Golf in for a battery replacement at 27,855 miles. It was dead and needed a jump to get to the dealer at a cost of $85. I have purchased several vehicles from Capo VW and most recently a 2019 Jetta R. I have been a loyal customer and have referred business to this dealership on repeated occasions. That will now change. While the warranty is for 3 years or 36,000 miles whichever comes first, I was just 2.5 months out of the 3 year limit and there was little effort to accommodate me beyond a $50 credit on a bill of $850 (i had the 30,000 service and fuel service performed at the same time) With the PR problems that VW has had in recent years, I cannot believe that they or the dealer would not stand behind their customer on a $200 battery. Very disappointed in both the dealer and the brand. More
by CCOOPER4
Verified CustomerEmployees Worked With
Fred Evans
August 09, 2019
Video Update I enjoyed the tech's video that was sent to me outlining the issues and recommendations. Service desk was expedient and courteous. They also provided I enjoyed the tech's video that was sent to me outlining the issues and recommendations. Service desk was expedient and courteous. They also provided transportation home and then back to the Dealership. More
by TroyShelton1
Employees Worked With
Arlen Mack
August 08, 2019
Great experience Nick was very helpful and got back to me right away when I inquired about a new lease. Buddy was very friendly and made the whole process easy. Than Nick was very helpful and got back to me right away when I inquired about a new lease. Buddy was very friendly and made the whole process easy. Thanks guys, will be seeing you again in the future!! More
by kellie.pressnell
August 08, 2019
Friendly, fast, professional. I called and spoke with Brad regarding some squeaky breaks on our Jetta. He said to bring it in the net morning and they would be happy to take a loo I called and spoke with Brad regarding some squeaky breaks on our Jetta. He said to bring it in the net morning and they would be happy to take a look and also took the time to explain Volkswagens breaks and their make up which sometimes causes the squeaking. I brought the car in, Jeff and Brad helped, inspected the breaks, took care of the issue and I was on my way. Great, quick and professional friendly service. More
by KATIEERRETT
Employees Worked With
Other Employees :
I think Jeff also helped me in service but it could have been Fred... it was early in the morning!!
August 08, 2019
Richard was great and easy to work with We had a great and quick experience at this dealership. Richard was not pushy yet he was knowledgeable and worked hard to get us in the car we wanted We had a great and quick experience at this dealership. Richard was not pushy yet he was knowledgeable and worked hard to get us in the car we wanted for the price we needed. More
by amaloof.tfp
August 07, 2019
Great Service My husband and I have had the pleasure working with Buddy over the years. Buddy always provides great service. He makes an easy smooth process and a My husband and I have had the pleasure working with Buddy over the years. Buddy always provides great service. He makes an easy smooth process and always with a smile! More
by beccaw
August 07, 2019
VW Dealer They did more than I ask for! Great and Friendly Dealership! With out extra cost to me, check my car over, washed and clean the car. EdJ. They did more than I ask for! Great and Friendly Dealership! With out extra cost to me, check my car over, washed and clean the car. EdJ. More
by ED.DEJONG
Employees Worked With
Fred Evans, McCurtis Kelley
August 06, 2019
Great service Fred is always nice and courteous. He is always willing to help. Fred also always informs you on what is going on with your vehicle. Thanks Fred Fred is always nice and courteous. He is always willing to help. Fred also always informs you on what is going on with your vehicle. Thanks Fred More
by CHARLES.PRUETTIPUN
Employees Worked With
Fred Evans
August 06, 2019
Simple I have purchased cars and consistently had the serviced at Capo from back in the air-cooled days even though I live 1 1/2 hours away and there are oth I have purchased cars and consistently had the serviced at Capo from back in the air-cooled days even though I live 1 1/2 hours away and there are other dealers closer. Why? Because I’m treated as valuable. The service is prompt and done right. More
by JON.MILLS
August 06, 2019
Always great, straightforward service Never had a bad experience, everyone is friendly, well informed, and professional. I feel completely at ease and fully trust on everyone’s expertise. Never had a bad experience, everyone is friendly, well informed, and professional. I feel completely at ease and fully trust on everyone’s expertise. Brad Johnson and his colleagues are fantastic. More
by A_LAMBARRI
Employees Worked With
