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Capistrano Volkswagen
San Juan Capistrano, CA
1,558 Reviews
Welcome to Capistrano Volkswagen, the home of Smileage Guaranteed!® Capo VW is the site of the first new car dealership in San Juan Capistrano, starting in 1963. Miles Brandon purchased the store in June 1997 and has been providing tons of Smileage around the community ever since! We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California. We are very excited that our newly renovated Volkswagen marketplace showroom has been completed and we can't wait to break ground on more renovations coming later this year!
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Capo VW prides itself on being the "un-dealer" and is an independently owned and operated store with several unique dealership features. Not only do we have a brand new state-of-the-art Volkswagen showroom including a 220" TV screen, unique road sign artwork by Boris Bally that lines our showroom walls, but our staff cares to provide you with as much Smileage as possible when you visit Capo VW!
Looking for your perfect vehicle? We carry a great assortment of new inventory, including a selection of unique and Limited Edition VW models and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! In fact, Capo VW was 1 of only 6 dealers to be ranked in the top 20 in both new and Certified Pre-Owned Volkswagen sales in 2011, out of nearly 600 dealers!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,558 reviews
August 19, 2019
Outstanding Service Back in 1996 I bought my first of four Volkswagens from Capistrano VW. I keep coming back because of the outstanding service department. They have the Back in 1996 I bought my first of four Volkswagens from Capistrano VW. I keep coming back because of the outstanding service department. They have the most knowledgeable and competent service department. Thanks for the great work . More
by RUBEN. H
Verified Customer
August 19, 2019
I have to come back, bummer Service took longer than was quoted. Also two new lights came on after I left and you did not turn off my need an oil change light. I had to leave Service took longer than was quoted. Also two new lights came on after I left and you did not turn off my need an oil change light. I had to leave this morning for a trip so I’ll be gone for a week so I have to come back in a week to get this fixed again. More
by KMCILROY24
Employees Worked With
I don’t remember
August 19, 2019
Terrific I brought my VW in for servicing on Saturday morning and the line of cars at 7:40am was already daunting. Nevertheless, I was able to drop off my car I brought my VW in for servicing on Saturday morning and the line of cars at 7:40am was already daunting. Nevertheless, I was able to drop off my car and leave quickly. My husband I took the time to walk into town and pick up drinks at Starbucks and before we could reach home, I received the call that my car was ready! The service at Capistrano Volkswagen is always great and I have seen the service reps enough over the last 15 years to feel like they are almost family. They are always upbeat, efficient and knowledgeable as is everyone on the staff that I have met. This service department is terrific! More
by paula
August 17, 2019
Friendly dealership, but doesn't do what they say. The staff is friendly and helpful and the dealership is convenient which is the biggest pluses, but they will look to make life difficult for you or o The staff is friendly and helpful and the dealership is convenient which is the biggest pluses, but they will look to make life difficult for you or over charge you when they can unless you're careful. (1) First time I had an appointment for an oil change and I showed up at the appointment time. Well an appointment isn't really an appointment because others arrived before me (without an appointment), but I wasn't moved ahead because of the appt. Instead even though my appt was for 8:00am, my car wouldn't get into service until around 10am and be out around noon. Unacceptable. I left and came back the following week after not finding someplace else to go (my car was over due for an oil change). This second time even though I had a later appt, but I arrived before they opened and my car was the first worked on. (2) Happy with the convenience and that I got out quickly last time I went back. I needed a brake replacement in addition to the service and I approved to have it done again because of convenience. Happy with how quick I was in and out (I did the same thing again by arriving before they opened), I headed home to double check the price. Lo and behold, there was special on a break replacement. Did they charge me the special rate . . . nope! They charged me full price. Not cool. It wasn't worth it to fight and again in and out quick was good enough. (3) The third strike (I gotta find some place new), occurred at the next oil change. I got a coupon from VW for an oil change and tire rotation. I brought it with me, but the service adviser pointed out that it was actually from another dealer, but in very small print so I never saw that! Nonetheless, the adviser said he would honor it. Well, the first time he rung me, guess what, he didn't. I had to have him go back and re-run it. Well the second time he rung it up he did the oil change discount, but not the tire rotation. Unfortunately, I didn't carefully analyze the bill and just paid it not noticing until I got home. This is sneaky and unethical. Saying something and doing something else is not cool and bad business practice. I decided not to pursue #2 or #3 because it wasn't worth my time to fight them for the over charge that I missed out each time. At this point, though, I don't plan to go back and hope to find a independent garage in South Orange County. A warning to everyone else is don't let their friendliness and convenience overwhelm you. They are your typical dealer looking take advantage when then can. Keep a good watch on what they do and always be suspicious. More
by vwownerSJC
Employees Worked With
Fred Evans
August 15, 2019
Purchase new car for teenager twins #16 We visited another VW dealer the same day and was haggled. We met Steve late in the day and he was no nonsense and honest. We ended up purchasing a ne We visited another VW dealer the same day and was haggled. We met Steve late in the day and he was no nonsense and honest. We ended up purchasing a new car for the same price as a used! We will be back for #2!! More
by drpriest2001
August 15, 2019
Julianne C./ Good listeners and dream-makers. I came in with an old VW. Haunted by pangs of sentiment and angst, it was in fact, time to say goodbye to my vehicle of numerous years. How hard it wa I came in with an old VW. Haunted by pangs of sentiment and angst, it was in fact, time to say goodbye to my vehicle of numerous years. How hard it was to part with "an old friend." But, Mike found the silver lining behind the dark cloud. Paul worked the numbers, Nick manned his over-seeing telescope, and Fred was introduced and freely spilled forth his words of wisdom. I ended up driving home in a brand new Beetle designed to pluck the heartstrings of all who see or ride in her. The best thing is not only did my ultimate wish come true, but I now have a "home base" to navigate toward-- my sextant pointing to Capo VW for regular maintenance and top-notch advice, I know with each visit I will be met with genuine consideration, patience and efficiency. An added plus is the fact that I live very close-by... I'm glad the humming engine of the beach culture lives on at Capistrano Volkswagen. Thanks guys! More
by JulianneC
Employees Worked With
Other Employees :
(I am sorry, I don't remember meeting Steve Smith). Michael, Paul, Fred and Nick, yes!, Fred Evans
August 14, 2019
Great Service Brad once again took care of me. I have a TDI warranty on my car and Brad took note of it right away when he saw my check engine light on. Brad once again took care of me. I have a TDI warranty on my car and Brad took note of it right away when he saw my check engine light on. More
by SIPINCHRISTIAN
Employees Worked With
August 14, 2019
Just terrific They treated me great. I’m from out of town and yet they took care of me just as good or even better than my hometowns own VW dealer, where I purchase They treated me great. I’m from out of town and yet they took care of me just as good or even better than my hometowns own VW dealer, where I purchased car. Says lots about how corporate VW operates. More
by HOWARDCLEFF
Employees Worked With
August 14, 2019
Kind and caring The team at Capistrano VW is the kindest most honest dealership in town! I can’t say enough about how well I have been treated both times I purchased The team at Capistrano VW is the kindest most honest dealership in town! I can’t say enough about how well I have been treated both times I purchased cars from them. I would highly recommend them for your car purchasing experience. More
by lisabeme
August 13, 2019
Very pleased😀 Very pleased 😁 very thorough 😁 loved their video and follow up. Very pleased with there ability to work out finishing the job in a timely same da Very pleased 😁 very thorough 😁 loved their video and follow up. Very pleased with there ability to work out finishing the job in a timely same day completion😀😁 More
by JACK.KIEWIT
Employees Worked With
Arlen Mack
