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Capistrano Volkswagen
San Juan Capistrano, CA
1,553 Reviews
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August 15, 2019
Julianne C./ Good listeners and dream-makers. I came in with an old VW. Haunted by pangs of sentiment and angst, it was in fact, time to say goodbye to my vehicle of numerous years. How hard it wa I came in with an old VW. Haunted by pangs of sentiment and angst, it was in fact, time to say goodbye to my vehicle of numerous years. How hard it was to part with "an old friend." But, Mike found the silver lining behind the dark cloud. Paul worked the numbers, Nick manned his over-seeing telescope, and Fred was introduced and freely spilled forth his words of wisdom. I ended up driving home in a brand new Beetle designed to pluck the heartstrings of all who see or ride in her. The best thing is not only did my ultimate wish come true, but I now have a "home base" to navigate toward-- my sextant pointing to Capo VW for regular maintenance and top-notch advice, I know with each visit I will be met with genuine consideration, patience and efficiency. An added plus is the fact that I live very close-by... I'm glad the humming engine of the beach culture lives on at Capistrano Volkswagen. Thanks guys! More
by JulianneC
Verified CustomerEmployees Worked With
(I am sorry, I don't remember meeting Steve Smith). Michael, Paul, Fred and Nick, yes!, Nick Colucci, Mike Stieber, Fred Evans, Paul Clark
August 14, 2019
Just terrific They treated me great. I’m from out of town and yet they took care of me just as good or even better than my hometowns own VW dealer, where I purchase They treated me great. I’m from out of town and yet they took care of me just as good or even better than my hometowns own VW dealer, where I purchased car. Says lots about how corporate VW operates. More
by HOWARDCLEFF
Employees Worked With
Brad Johnson
August 14, 2019
Kind and caring The team at Capistrano VW is the kindest most honest dealership in town! I can’t say enough about how well I have been treated both times I purchased The team at Capistrano VW is the kindest most honest dealership in town! I can’t say enough about how well I have been treated both times I purchased cars from them. I would highly recommend them for your car purchasing experience. More
by lisabeme
Employees Worked With
Nick Colucci, JJ Davis
August 14, 2019
Great Service Brad once again took care of me. I have a TDI warranty on my car and Brad took note of it right away when he saw my check engine light on. Brad once again took care of me. I have a TDI warranty on my car and Brad took note of it right away when he saw my check engine light on. More
by SIPINCHRISTIAN
Employees Worked With
Brad Johnson
August 13, 2019
Not supporting customer against VW Warranty item I brought a 2016 VW Golf in for a battery replacement at 27,855 miles. It was dead and needed a jump to get to the dealer at a cost of $85. I have p I brought a 2016 VW Golf in for a battery replacement at 27,855 miles. It was dead and needed a jump to get to the dealer at a cost of $85. I have purchased several vehicles from Capo VW and most recently a 2019 Jetta R. I have been a loyal customer and have referred business to this dealership on repeated occasions. That will now change. While the warranty is for 3 years or 36,000 miles whichever comes first, I was just 2.5 months out of the 3 year limit and there was little effort to accommodate me beyond a $50 credit on a bill of $850 (i had the 30,000 service and fuel service performed at the same time) With the PR problems that VW has had in recent years, I cannot believe that they or the dealer would not stand behind their customer on a $200 battery. Very disappointed in both the dealer and the brand. More
by CCOOPER4
Employees Worked With
Fred Evans
August 12, 2019
Very pleased😀 Very pleased 😁 very thorough 😁 loved their video and follow up. Very pleased with there ability to work out finishing the job in a timely same da Very pleased 😁 very thorough 😁 loved their video and follow up. Very pleased with there ability to work out finishing the job in a timely same day completion😀😁 More
by JACK.KIEWIT
Employees Worked With
Arlen Mack
August 09, 2019
Video Update I enjoyed the tech's video that was sent to me outlining the issues and recommendations. Service desk was expedient and courteous. They also provided I enjoyed the tech's video that was sent to me outlining the issues and recommendations. Service desk was expedient and courteous. They also provided transportation home and then back to the Dealership. More
by TroyShelton1
Employees Worked With
Arlen Mack
August 08, 2019
Great experience Nick was very helpful and got back to me right away when I inquired about a new lease. Buddy was very friendly and made the whole process easy. Than Nick was very helpful and got back to me right away when I inquired about a new lease. Buddy was very friendly and made the whole process easy. Thanks guys, will be seeing you again in the future!! More
by kellie.pressnell
Employees Worked With
Nick Colucci, Buddy Holguin
August 08, 2019
Friendly, fast, professional. I called and spoke with Brad regarding some squeaky breaks on our Jetta. He said to bring it in the net morning and they would be happy to take a loo I called and spoke with Brad regarding some squeaky breaks on our Jetta. He said to bring it in the net morning and they would be happy to take a look and also took the time to explain Volkswagens breaks and their make up which sometimes causes the squeaking. I brought the car in, Jeff and Brad helped, inspected the breaks, took care of the issue and I was on my way. Great, quick and professional friendly service. More
by KATIEERRETT
Employees Worked With
I think Jeff also helped me in service but it could have been Fred... it was early in the morning!!, Brad Johnson
August 08, 2019
Richard was great and easy to work with We had a great and quick experience at this dealership. Richard was not pushy yet he was knowledgeable and worked hard to get us in the car we wanted We had a great and quick experience at this dealership. Richard was not pushy yet he was knowledgeable and worked hard to get us in the car we wanted for the price we needed. More
by amaloof.tfp
Employees Worked With
Nick Colucci, Richard McAllister, AJ Jamshidi
