Capistrano Volkswagen

Professional experience I had a wonderful experience as the staff was very professional and the transaction went smoothly. The car is like new and my wife and I are very hap I had a wonderful experience as the staff was very professional and the transaction went smoothly. The car is like new and my wife and I are very happy with our purchase. More

Thumbs up for Mike for his awesome customer service! Michael Sieber reached out to us doing a personalise video of a Tiguan R-Line we really liked and he came to the dealership on his day off to let us d Michael Sieber reached out to us doing a personalise video of a Tiguan R-Line we really liked and he came to the dealership on his day off to let us drive it. Our experience with Capistrano VW was very good from beginning to end thanks to Michael who guided us through the process of leasing a car. We are so happy with our purchase :) More

Terrific This is the 2nd vehicle we have purchased from Capo VW and we have been happy with the sales experience on both occasions. Buddy Holguin did an outst This is the 2nd vehicle we have purchased from Capo VW and we have been happy with the sales experience on both occasions. Buddy Holguin did an outstanding job making sure we understood the features of the 2015 ML350, even though it is not a VW product. We had a comparable experience with Capo when we purchased our 2017 Golf sportwagen. Thanks for the great experience. Jim & Myrna More

Always great service Everyone at Capo VW is always so nice. I really appreciated that someone was there Sunday afternoon to help me check my car into the night drop box. I Everyone at Capo VW is always so nice. I really appreciated that someone was there Sunday afternoon to help me check my car into the night drop box. I didn’t catch the gentleman’s name. Jorge Babiczuk is the best mechanic around. Honest and helpful in explaining what is going on with our car. The video he sends during his review of our car is extremely helpful. We usually have Brad check us in but this visit we had Arlen. It was an easy check out. Thank you Capo VW!!! More

First visit, but not the last This was my first visit to Capo VW's service department. I was greeted by friendly service personnel who wanted to know my concerns and made sure I wa This was my first visit to Capo VW's service department. I was greeted by friendly service personnel who wanted to know my concerns and made sure I was comfortable with their recommendations. I met 3 separate service folks as well as the service department director. All were extremely helpful and acted like they wanted me there because I was important to them. I will make sure I continue to take my service needs to this dealer. More

Professional and Personable My company chose VW for our current lease plan vehicles and I decided to look at VW for my personal car as well. I searched online and of course, sev My company chose VW for our current lease plan vehicles and I decided to look at VW for my personal car as well. I searched online and of course, several dealerships reached out to me immediately. Everyone was so pushy but when I responded to set up my appointment with Mike he understood that I was traveling for work and had to coordinate several things before I could meet. Everyone that helped me was extremely personable, listened to my needs and most importantly was respectful of my time. I have received many compliments on my new Tiguan and I will highly recommend Capo VW. More

Oil Change I like to take my car to the dealer because they are familiar with the vehicle. This time, they sent me home and picked me up again by Uber! It made I like to take my car to the dealer because they are familiar with the vehicle. This time, they sent me home and picked me up again by Uber! It made it so much easier than waiting around the service center. More

Buyer from out of state I had to travel to get the vehicle I wanted, and they made everything as easy as possible. I would highly recommend this dealership and it's employees I had to travel to get the vehicle I wanted, and they made everything as easy as possible. I would highly recommend this dealership and it's employees. More

Great customer communication and service I really appreciated the video update from the service department. I loved receiving text messages as updates as well. Very accommodating with drop of I really appreciated the video update from the service department. I loved receiving text messages as updates as well. Very accommodating with drop off and pick up times. More

Issue with key not in range They found the issue quickly and reprogrammed keys. Had additional regular seevice interval work done. Everything was fine but no reason was given why They found the issue quickly and reprogrammed keys. Had additional regular seevice interval work done. Everything was fine but no reason was given why the keys or cpu codes changed More