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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
299 Reviews

299 Reviews of Capistrano Toyota - Service Center

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January 04, 2025

Gus in the service department was excellent, couldn’t ask for a better experience. New service/showroom digs look great. Congratulations on a job well done. More

by Waterman1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

I bring both of our Toyota RAV4's to Capistrano Toyota to be serviced every 5000 miles. The gentleman working the service desk and mechanics seem to work well together to keep our cars running smoothly. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Pena (5 stars)
December 31, 2024

Jesse greeted me with a smile, gave me an estimate, had me sign the paperwork and had me out very efficiently!! He called me when my service was complete, I paid the bill and drove away a very satisfied cu More

by Prius21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Jesse! Our team strives to provide efficient and friendly service, and your satisfaction means a lot to us. Thank you for taking the time to share your feedback! We look forward to serving you again. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

December 31, 2024

Paul in service was very helpful as always when we got our RAV 4 serviced More

by Graham Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback, Graham! We're thrilled to hear that Paul provided you with excellent service during your RAV4's visit. Our team is dedicated to ensuring a great experience, and it’s wonderful to know we're hitting the mark! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

December 25, 2024

Excellent team, nice facility. I’ve been using their service for many years. Fair and honest. More

by Jeff.drake21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Capistrano Valley Toyota responded

Thanks, Jeff! We truly appreciate your long-standing support and are thrilled to hear you’re happy with our team and facility. Your kind words about our service mean a lot to us! Looking forward to continuing to serve you for many more years. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

December 24, 2024

Capo Valley Toyota is the only place I take all of my Toyotas in for service. Go in and ask for Robert, he will get your car done right the first time. More

by Minh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Capistrano Valley Toyota responded

Minh, thanks for the fantastic review! We're thrilled to hear that Robert provided you with excellent service. We appreciate your trust in Capistrano Valley Toyota for your vehicle needs and look forward to seeing you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

December 21, 2024

Very nice, clean new facility. Service writer was very transparent and open communication was great! Took a little longer than I expected considering I had an appointment but oth More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Capistrano Valley Toyota responded

Thanks for the great feedback, John! We're glad to hear you enjoyed our facility and appreciated the communication. We strive for transparency, and we’ll work on improving our appointment timing. Your input helps us serve you better! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

December 12, 2024

Location ideal, employee courteous and professional. Serving department understood issue and acted appropriately, making dealership my new service home. More

by Ak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic review, AK! We're thrilled to hear you found our location convenient and our team helpful. It's great to know you've chosen us as your new service home. We look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

December 12, 2024

I've brought multiple cars to this dealership since 2013. Always straight forward withtelling me what is recommended versus what they feel I should really do. Never felt pressured by upselling. They are simp More

by randymiller
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Capistrano Valley Toyota responded

Thanks for your kind words, Randy! We're thrilled to hear you've had such positive experiences with us since 2013. Our team is dedicated to providing honest and straightforward service, and it's great to know you appreciate that. Looking forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

December 12, 2024

Our service advisor Angel Pena was super helpful. 5 stars + He made our visit very pleasant. More

by hutch442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Pena
Dec 13, 2024 -

Capistrano Valley Toyota responded

Thanks, Hutch! We're thrilled to hear that Angel made your visit enjoyable. Our team strives to provide excellent service, and it's great to know we hit the mark. We appreciate your kind words and support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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