Back

Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
850 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

Directions

By Type

Showing 850 reviews

July 17, 2026

Service was done well and quickly. Staff was nice. Quick and easy experience. We will be back. More

by pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Reece, Gustavo Rich
Jul 18, 2026 -

Capistrano Valley Toyota responded

Thank you, Pete, for your kind words! We're delighted to hear that your service experience was both quick and pleasant. Our team always aims to make things easy for you. We look forward to welcoming you back soon for your next visit! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 16, 2026

Excellent service by August, especially when tracking down maintenance plan from our Texas home. He was very personable and clear in communications. However, I feel a bit upsold on dealer maintenance se More

by klschlaht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
August Spencer
Jul 17, 2026 -

Capistrano Valley Toyota responded

We're happy to see that August was extremely accommodating in tracking down your maintenance plan from Texas. We never want any of our guests to feel misled or pressured into purchasing anything they don't want. Should you like to discuss this further, please don't hesitate to contact me at (949) 373-9660 or jreece@capovalleytoyota.com, as your feedback is extremely valuable to us. Regards, Josh Reece Service Director

July 15, 2026

Underwriter friendly, personable and knowledgeable and patient. Location clean and tidy. Upon pickup, they stated each item of work performed. Very important! More

by baumat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Romero
Jul 16, 2026 -

Capistrano Valley Toyota responded

It’s fantastic to hear you had such a positive experience with our team. We take pride in keeping our location tidy and ensuring transparency throughout the service process. Your kind words about our staff's friendliness and knowledge mean a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 15, 2026

I had an all-around great experience buying my Prius at this dealership. Everyone was honest and professional. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Deneen, Bryan Castares, Jason Thomas, Andre Bautista
Jul 16, 2026 -

Capistrano Valley Toyota responded

Thank you, Mike, for sharing your positive experience! We're delighted to hear that you found our team honest and professional during your Prius purchase. Your satisfaction means a lot to us, and we appreciate your trust in our dealership. Enjoy your new ride! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 03, 2026

Very easy to deal with. Sales was no pressure, very cooperative, same with the closer. More

by drnospame
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elson Quezada, Jason Thomas
Jul 07, 2026 -

Capistrano Valley Toyota responded

Thank you for sharing your experience! It’s great to hear that you found our sales process easy and pressure-free. We strive to create a cooperative environment for all our customers, and your feedback truly highlights our team's efforts. Enjoy your new vehicle! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 02, 2026

We were 500 miles from home and this place helped us get a unique part on a weekend so we could get back home on time. Zander was the best! More

by shellakraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
Jul 07, 2026 -

Capistrano Valley Toyota responded

Thank you for sharing your experience! We're so glad to hear that you found the unique part you needed, especially on a weekend. It’s wonderful to know Zander made a positive impact during your visit. Safe travels back home, and we hope to assist you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 01, 2026

Great to have my first service appointment with Capistrano Valley Toyota on my RAV4 Hybrid AWD. Issues were diagnosed and resolved and everything was covered under my vehicle service agreement. More

by Jason V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Monge, Robert Melendez
Jul 02, 2026 -

Capistrano Valley Toyota responded

Thank you for sharing your experience, Jason! It's wonderful to hear that your first service appointment went smoothly and that we could address your RAV4 Hybrid's needs effectively. We're committed to providing top-notch service, and it's great to know you felt taken care of. See you next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 27, 2026

5 Stars — Transparency and Ease of Doing Business Done Right I recently purchased a Land Cruiser from Capistrano Valley Toyota and had an exceptional experience thanks to Bryan Castanares. From day on More

by renatorosales
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryan Castares
Jun 29, 2026 -

Capistrano Valley Toyota responded

Thank you for sharing your fantastic experience, Renatorosales! We're delighted to hear that Bryan provided such transparent and efficient service. Your satisfaction means the world to us, and we’re glad you felt respected throughout the process. We look forward to seeing you for your next vehicle or service! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 27, 2026

Auto detailing after new car purchase takes way too long, horrible…sales were the beat! More

by kwnogolf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Norton
Jun 29, 2026 -

Capistrano Valley Toyota responded

While happy to see that you had a top-notch sales experience, we're disappointed to see that the detailing portion of the process took longer than expected. Your time is valuable and we want everything to be as seamless as possible. We appreciate your feedback and will be working to streamline this process moving forward. We hope that you're enjoying your new Toyota thus far and we hope to see you here at your first service visit. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 26, 2026

I selected Capistrano Valley Toyota when Scott Monge moved from South County Lexus. Scott is a very honest, reliable service advisor who keeps our 3 Lexus family in top performance and safety. I was ve More

by shoot4pin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Monge
Jun 29, 2026 -

Capistrano Valley Toyota responded

Thank you for choosing us and for your kind words about Scott! It’s great to hear that you’re pleased with our service department’s quality and efficiency. Your trust in us to care for your Lexus family means a lot. We look forward to serving you in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

1
...