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Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
658 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 658 reviews

February 21, 2023

Chris was very professional and I was very pleased with his service. I would refer him to any of my friends if they were interested in purchasing a vehicle More

by bsteiny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris landis
Feb 22, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars and recommendation! We're so happy to hear Chris delivered an excellent car-buying experience and we look forward to working with you again in the future. Congratulations on your new ride! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

February 15, 2023

My salesperson Bill was very friendly and easy to communicate with. He was very attentive and knowledgeable. The entire staff was helpful and friendly all smiles. I would recommend Capistrano Valley More

by jasonigonzalez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Peters
Feb 15, 2023 -

Capistrano Valley Toyota responded

We're so proud of Bill for ensuring you had an excellent visit, Jason! Congratulations on your new Camry and welcome to the family! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

January 18, 2023

Very knowledgeable and helpful. Exactly what my wife and I were looking for.excellent service and friendly. More

by hadrianruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Jan 19, 2023 -

Capistrano Valley Toyota responded

It's our pleasure to read this! Thank you so much for the opportunity to earn your business. We're glad you and your wife drove home satisfied and should you ever have any questions about anything, please don't hesitate to ask. You're family now. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

January 17, 2023

After owning 4 Avalons, one Corolla, and finally the Venza, I have had enough with the company and the dealership. They made me so angry that not only will I not deal with this Dealership again, I will More

by Zed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with Internet Dept. This was Service
Jan 17, 2023 -

Capistrano Valley Toyota responded

Zed, This is extremely discouraging to read and we'd like to speak with you at your earliest convenience and learn more about what's transpired and where we have fallen short. Both your opinion and your business are extremely important to us and we look forward to hearing from you. You can reach me on my direct line at 949-373-9660. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

December 16, 2022

I have recently purchased a new card at Capistrano Valley Toyota. Christian, the sales representative, provided excellent service. He was available to speak with me throughout the process. He answered his ph More

by cmbutters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian, Kyle,
Dec 21, 2022 -

Capistrano Valley Toyota responded

Congratulations on your new ride and welcome to the family! It's wonderful to hear our team took excellent care of you. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

December 13, 2022

Chris Landis was great to work with. Straight forward, no games or bait and switch, easy to work with when I came in to finalize deal and pick up Rav4. Thanks Chris! More

by ST
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Landis
Dec 14, 2022 -

Capistrano Valley Toyota responded

Congratulations on your new RAV4! We're so proud of Chris for ensuring a quality shopping experience. Welcome to the family! Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

December 07, 2022

Fred sveda took. Are of us perfectly for the second time, good people to deal with More

by BILbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred sveeda
Dec 08, 2022 -

Capistrano Valley Toyota responded

Thank you for your stars! We look forward to providing you with quality service again soon. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

December 07, 2022

Everyone was welcoming which made me feel comfortable to give them my business. No regrets! More

by GDNute
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Kyle, and Bert.
Dec 08, 2022 -

Capistrano Valley Toyota responded

Thank you for choosing Capistrano Valley Toyota! We're so happy to hear our team delivered an excellent experience! Until next time! Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

October 21, 2022

Service department jerked me around for 6 months on a warranty issue. Completely incompetent. IMO More

by clance715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maria and the service manager and some other lady
Oct 24, 2022 -

Capistrano Valley Toyota responded

We're discouraged to read about this and would like the opportunity to learn more about what transpired. We always want to be providing 5-star service to each and every customer and it's clear that did not happen. When you have a moment to speak, please contact me. I hope to hear from you. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

October 06, 2022

The techs seem very thorough and knowledgeable as well as do the service reps. The time promised is usually spot on More

by marytilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Oct 07, 2022 -

Capistrano Valley Toyota responded

We are so happy that you received the service that you deserve! Hope to see you back here again! Regards, Brendan Harrington General Manager bharrington@capovalleytoyota.com 949.373.9610

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