Capistrano Valley Toyota

Excellent experience Capistrano Toyota is really a great place to buy a car. They are a family owned buisness and it shows in how they treat their customers. I really felt Capistrano Toyota is really a great place to buy a car. They are a family owned buisness and it shows in how they treat their customers. I really felt like part of the family, plus they beat a price wiote from both Tustin and irvine Toyota on a Prius!! Great experience definitely recommend More

Disappointed many times over This is the local dealer for my son's Scion TC. Every time he brings it in for a servic, he is met with some problem. This last visit we took the time This is the local dealer for my son's Scion TC. Every time he brings it in for a servic, he is met with some problem. This last visit we took the time to bring in a coupon for an oil change service , and they again gave him problems saying it only covered STANDARD oil. They don't understand the meaning of good customer service. I even spoke to the service manager, Jackie Moore, and still only received more hassle. Repeat business and word of mouth means nothing to them. Will not be back and I recommend going to someone else to service your Toyota/Scion. More

I am appalled at the level of service I received this morning when I brought my vehicle into your dealership. I’m not one to typically write and complain, but I am at a loss and very frustrated. I am morning when I brought my vehicle into your dealership. I’m not one to typically write and complain, but I am at a loss and very frustrated. I am confident I will not be returning to your dealership or service or to purchase any other Toyotas based on todays experience. Last week I called and spoke to a service person about bring my car in to have a door lock that was not working properly looked at and have an oil change done while I was there. A family member of mine has been in there before for the $10 oil changes and thought it would be a great chance to tackle two tasks with one visit. I was advised that I would have to come on a Tuesday or Thursday so scheduled the appointment for Tuesday (today) and made arrangements to be out of the office for a few hours to have this completed. I advised the person on the phone that the door lock issue was my biggest concern and they said no problem, someone would take a look at that. I was clear to the person as well that I did not want to pay a fee to have the problem assessed, and they said no problem once again. Upon arriving at your dealer, Melissa Haylings greeted me, iPad in hand, and I was a little impressed with the tech compared to other dealers I’ve been to. Melissa quickly changed that perception though. She seemed unhappy that I had not been to the dealer before and asked what I was there for. I advised her that I had an appointment and needed an oil change, but above that, my driver door lock was malfunctioning and that was my main concern. I started to demonstrate the issue and she quickly said that it would be $109 to look at it, without even taking a second to see the replication of the issue. I advised her that I needed to get this fixed, but I did not want to pay to have this “looked at” when the repair would be an unknown amount of money. Melissa told me that she had “to her guys to take the door apart and take a plastic cover off” and that would be $109. I even attempted to explain to her that I was told on the phone that service would check it out without cost to diagnose the problem, and she responded back with “I know the gals upstairs, they wouldnt say that” which basically was her way of calling me a lair to my face! That was the final straw, I can see a service tech trying to get money from a customer, and charging for something that was promised free to get the customer in (bait-and-switch) but to call a customer a lair, was too much. I asked for the service manager, and she proudly pointed at herself saying that she was it, and in fact that everyone who worked there were managers so her decision was final. Again, I was completely shocked with this too. When a customer asks for a higher up, to be told that everyone is a higher up and that this conversation could go no where else, well thats just ridiculous. I asked for her card, and again, asked if she wasn’t willing to honor the commitment made over the phone, and again she said no. If I wanted to have it looked it, it was going to cost me, but she could do the $10 oil change in a few hours. So I left. With that type of experience, to be lied to and called a lair, theres little doubt in my mind that I will not be back here. Thank you for your time More

Took my vehicle in for service a couple of times and after not owning my Toyota for OVER A YEAR I have continued to be harassed by the junk mailers that try to get poor pathetic Toyota owners that don't after not owning my Toyota for OVER A YEAR I have continued to be harassed by the junk mailers that try to get poor pathetic Toyota owners that don't spend money with their service department back in for some discounted (yet still overly priced service). I have called, I have emailed, I have left plenty of voice mails yet these incompetent dimwits don't seem to get it! Since they know I don't have my vehicle any more because I have informed them dozens of times they are driving the nail so far into the coffin of there being any chance in hell of me ever servicing with their dealership again if I were to ever be stupid enough to buy another Toyota product. Poor customer service, don't listen to customers, waste paper, and are really good at being just another cheap car company that lacks in prestige. More

Staff was friendly and accommadating. Had the Prius I was looking for in a very short period of time. Am very happy with the service and the new car. was looking for in a very short period of time. Am very happy with the service and the new car. More

Talked to a salesperson...don't remember his name. My husband was so furious, he ripped up his business card. This guy lied to my husband when questioned about Toyota business news, Prius facts, and comp husband was so furious, he ripped up his business card. This guy lied to my husband when questioned about Toyota business news, Prius facts, and comparing hybrids. Very unethical. We have bought another vehicle here and had serious problems with sales and service in the past, and probably won't be back. More

I was led to believe a truck was on the lot and in fact the dealership was not in possession of the truck. The internet specialist immediately handed me off to another salesmen the moment I arrived. I wa the dealership was not in possession of the truck. The internet specialist immediately handed me off to another salesmen the moment I arrived. I was not given a formal apology for the mismanagement of the experience or inventory. A constructive follow up email by me explaining the unfavorable experience did not elicit a return response or apology. In my estimation this was some type of bait and switch or simply a matter of you not knowing the inventory; either way it does not reflect well upon the salesman or the dealership. More

Great experience, Found the car I liked and was able to work on the price. Credit was great but they worked with me and got me a great loan on my car! Such a good purchase that I took my grandmother back work on the price. Credit was great but they worked with me and got me a great loan on my car! Such a good purchase that I took my grandmother back 2 weeks later and got her a new rav4! i am currently loving my prius and the hybrid technology. More

All I have to say about this dealership is "Hide your kids, hide your wife, and hide your husband." Can I give them zero stars? This is the worst dealership ever! The original salesman I had was your kids, hide your wife, and hide your husband." Can I give them zero stars? This is the worst dealership ever! The original salesman I had was great, wonderful, kind, and should look for a job at ANOTHER dealership. The finance guy also seemed very nice and straight forward. The dealership's "closer" and the rest of the people working there (who we were forced to deal with, I am sure there are others who we did not meet who may have been ok) are the biggest modern day robbers and liars I have ever seen. We went there looking to buy a Prius. The dealership had switched the stock wheels off their prii and put on cheap, ugly aftermarket rims. The msrp price they quoted us, which is supposed to include wheels, was actually the cost of buying a car from them with NO WHEELS. They then added on the cost of the aftermarket wheels, which was overpriced, and above the cost of MSRP..MSRP includes the cost of wheels. I asked what the they did with the stock wheels that you pay for in the MSRP and they claimed they didn't know. We stated we hated the aftermarket wheels and they said we could buy the same fancy wheels which were on the showroom Prius. These were Verde rims, 5 spokes. They claimed these rims were on the exact Prius we wanted, the only white one available (they claimed they did not currently have any white prii at their dealership), and WE could get it for an extra $2500 for the rims. They said OUR car in the right color was sitting at their sister store with THOSE fancy rims on it right now. Since we hated the aftermarket rims so much, and were told the stock rims were gone and could not be put back on, we said ok on the fancy rims. I had asked where the stock rims went after being removed, pressured them, about 30 mins later, the closer says that they can give us the stock rims if we pay to have the aftermarket rims removed and replaced with the stock rims. We were told that there are extremely few white Prii for sale in southern California due to the disaster in Japan, and that premiums will likely be placed on Prii in the coming months due to low supply. Low supply turned out to be true, however, they used this as an extreme form of pressure. They said they would not honor the Costco discount either, because they were not doing the discount on Prii, but they would give us the $200 rebate. The $350 Costco discount, however, was a no-go. During all of this talking at Capistrano Toyota, my Dad called Power Toyota asking whether they honored the Costco discount. They said they did. My Dad wanted to leave Capistrano Toyota and go down to check out Power Toyota in Irvine. The closer told my Dad dealerships will tell you anything on the phone, and talked him out of leaving. It gets worse... The next day we are supposed to pick up our car, and deliver the check. The car had to be brought in from their sister store- claremont. We visited Power Toyota in Irvine in the morning to see if their story regarding wheels, etc. was true. Their prii in the lot not surprisingly had normal stock rims on them. The price he quoted us was solid, at MSRP, and included wheels in the MSRP price! They also agreed to honor the Costco discount. We had not delivered the check and had not taken possession of the car, so we notified Capistrano Toyota that there was no deal. At first they said ok, then we get a call back soon after saying they will give us a lower price. My Dad states that he wants to speak to them in person...it sounded like they wanted to close the deal on the phone without the numbers in front of us. We went down there, and looked at the car we had wanted to buy, which is now on the lot. The trunk of the car appears to be more of a yellow tone than the rest of the car, which is painted in Blizzard Pearl paint. I think this was a factory mistake..a different batch of the same color of paint used to paint a part...a defect in a batch of paint. I tell them this is not ok..my Mom, myself, & my Dad can see the difference. We go inside to talk to them, & a new person comes to talk to us. The previous closer was not there that day. He tells us that if it is a defect (which he did not see), all we needed to do was buy the car and they would then fix it (if the dealership agreed it was a defect), & have the piece/or the car (he was unsure) shipped to be repainted at the factory IN JAPAN!!!!! We would be given a loaner in the meantime. He also said he would give us a form of a Costco discount if we agreed to give them a good survey. Laughably, the showroom car now had the cheap rims on it taken off the Prius we had wanted to buy, & the fancy rims were on the other. I thought it had been at their sister store with the fancy rims already on it? DO NOT BUY A CAR FROM THIS DEALERSHIP. I am shocked at their lack of integrity and willingness to lie, and steal people's hard earned money. I shudder to think how many young and older people have been a victim of their shenanigans. We happily bought our car at a different dealership, all one color, for a cheaper price, without the craziness. More

Hack sales staff. New car registration information with DMV correct, registration with Toyota completely wrong. Survey completed, but not by me. Every tired sales hack is in use: limited supply, we'll see DMV correct, registration with Toyota completely wrong. Survey completed, but not by me. Every tired sales hack is in use: limited supply, we'll see if you qualify, what would you like your monthly payment to be, free oil changes for life, chase buyer into parking lot, call buyer after leaving 3 times in 5 minutes, charges to remove unwanted dealer add ons, mis-quote interest rates, return rates when proof of alternative financing shown. Capistrano Toyota probably loves this review because their sales staff is functioning at maximum "Suck-Em Dry". This is unfortunate for me, I live 2 miles from this dealer and wish I could trust them. Do yourself a favor, go anywhere else. More