Capistrano Valley Toyota

The deal is fine. At times can lack communication with customer regarding the necessary services vs the vanity services. Also, internal communication errors on work to At times can lack communication with customer regarding the necessary services vs the vanity services. Also, internal communication errors on work to be done on my car left me without a car for an extra day and was a pain driving back and forth to the dealership. More

While I would recommend this dealer for service, my last visit was subpar. I had an appointment for an oil change, which I was 30 minutes early for. I waited for 3+ hours. Then when i finally did get my car visit was subpar. I had an appointment for an oil change, which I was 30 minutes early for. I waited for 3+ hours. Then when i finally did get my car and drove home I noticed there was no "Next service mileage" sticker on my windshield. I didn't feel taken care of. More

This dealership is great, Paul took care of my service and it was fast and easy. GO PAUL! and it was fast and easy. GO PAUL! More

Excellent service, communication, assistance, helpfulness, etc. I was happy with the service. Nestor Molina went out of his way to be helpful and attentive to the issue I had with my vehicle. helpfulness, etc. I was happy with the service. Nestor Molina went out of his way to be helpful and attentive to the issue I had with my vehicle. He always answers the phone, is reliable, and is there when I need help with my vehicle. The service men brought my car to where I was waiting when I needed my things from the car, so they went out of their way to assist me when I needed something extra from my car that I didn't get the first time around. If the dealership is looking for ways to improve, I recommend that they offer their own cars at the dealership to use for the day when a car is being serviced instead of having to go to Enterprise to rent a car. Some Toyota dealerships offer this service, and it is very helpful. More

Although I've gone to this dealer many times over the years, this was my first visit after the changes. All good! Work was done quickly and efficiently. Beyond that other superlatives are redundant. years, this was my first visit after the changes. All good! Work was done quickly and efficiently. Beyond that other superlatives are redundant. More

I was happy with the service and love the truck. I appreciate Fred reaching out about a incoming truck. My only small caviat is that i could of used someone to go over some of the more complex featu I appreciate Fred reaching out about a incoming truck. My only small caviat is that i could of used someone to go over some of the more complex features of the truck. Im learning from the book, but always nice to get first hand instruction, It was a busy day when i bought the truck and i was excited as well. More

I just changed a brake pad last year and keep making a sound if i hit a brake in the morning after the service. I went to a service and complaint about it. Robert Melendez is no attitude and not helpfull sound if i hit a brake in the morning after the service. I went to a service and complaint about it. Robert Melendez is no attitude and not helpfull at all. Never try to explain and talk, kind of showing ignorance attitude while talking. After the service and i have to ask, he said it ‘s dirty and need to be cleaned. Charge me $60. The heck they did last year, was it not cleaned? At the end after paying, he said done lol, no thank u and no receipt offer. I hate him,Darn it. More

Brittney was wonderful to work with! Easiest car experience I've ever had! Thanks so much Brittney! Easiest car experience I've ever had! Thanks so much Brittney! More

Fred Sveda was great, keep his word and keep me updated regarding the delivery of the car. We were out of there in an hour or so with no hassle. Good experience! regarding the delivery of the car. We were out of there in an hour or so with no hassle. Good experience! More

Chris was very professional and I was very pleased with his service. I would refer him to any of my friends if they were interested in purchasing a vehicle his service. I would refer him to any of my friends if they were interested in purchasing a vehicle More