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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
642 Reviews
Call Dealership (949) 276-6886
View Awards

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 642 reviews

December 07, 2022

Fred sveda took. Are of us perfectly for the second time, good people to deal with More

by BILbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred sveeda
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Dec 08, 2022 -

Capistrano Valley Toyota responded

Thank you for your stars! We look forward to providing you with quality service again soon. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

December 07, 2022

Everyone was welcoming which made me feel comfortable to give them my business. No regrets! More

by GDNute
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Kyle, and Bert.
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Dec 08, 2022 -

Capistrano Valley Toyota responded

Thank you for choosing Capistrano Valley Toyota! We're so happy to hear our team delivered an excellent experience! Until next time! Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

October 21, 2022

Service department jerked me around for 6 months on a warranty issue. Completely incompetent. IMO More

by clance715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maria and the service manager and some other lady
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Oct 24, 2022 -

Capistrano Valley Toyota responded

We're discouraged to read about this and would like the opportunity to learn more about what transpired. We always want to be providing 5-star service to each and every customer and it's clear that did not happen. When you have a moment to speak, please contact me. I hope to hear from you. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

October 06, 2022

I was notified and updated on the status of my standard maintenance but also on the repair recommdations. Nice to have been properly informed and aware of any maintenance need. Very professional! More

by NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor
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Oct 06, 2022 -

Capistrano Valley Toyota responded

We are even more glad that your service visit was such a great one and we hope it's something we'll be able to repeat over and over again! We look forward to seeing you again! Regards, Brendan Harrington General Manager bharrington@capovalleytoyota.com 949.373.9610

October 06, 2022

The techs seem very thorough and knowledgeable as well as do the service reps. The time promised is usually spot on More

by marytilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
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Oct 07, 2022 -

Capistrano Valley Toyota responded

We are so happy that you received the service that you deserve! Hope to see you back here again! Regards, Brendan Harrington General Manager bharrington@capovalleytoyota.com 949.373.9610

September 29, 2022

The staff was very friendly and the service was professional and as requested. I’ll be back. More

by cweisbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
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Sep 30, 2022 -

Capistrano Valley Toyota responded

We are thrilled to see that you were impressed with our service! Can't wait to see you again! Regards, Brendan Harrington General Manager bharrington@capovalleytoyota.com 949.373.9610

September 24, 2022

Very smooth transaction and good service. I would recommend this place to my family and friends More

by dennisoriano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ollie Hizon, Luis De La Torre
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Sep 26, 2022 -

Capistrano Valley Toyota responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Hope to see you again! Regards, Brendan Harrington General Manager bharrington@capovalleytoyota.com 949.373.9610

September 23, 2022

Great service as always. Convenient location Nice staff and seems reasonable cost wise. Will go again. More

by Jen carruthers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Sep 26, 2022 -

Capistrano Valley Toyota responded

It truly makes us happy to see that you always receive the service that you deserve! We hope to see you again soon! Regards, Brendan Harrington General Manager bharrington@capovalleytoyota.com 949.373.9610

September 22, 2022

We’ve been Capistrano Vally Toyota Service Dept. customer for years. We trust the Service Advisors with their recommendations and they are very easy and friendly each time we bring in our Tacoma tru More

by tcmcdonough51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Goudy
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Sep 23, 2022 -

Capistrano Valley Toyota responded

We want nothing but the best for our customers and we're so happy you had such a great service experience with us! If you ever need anything, feel free to stop by and see us again! Thanks so much! Regards, Brendan Harrington General Manager bharrington@capovalleytoyota.com 949.373.9610

September 22, 2022

Robert Melendez is wonderful! Great customer service... Great communication... trustworthy, reliable, attentive! Everyone you meet at the dealership is friendly and helpful! Pu More

by margie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Melendez, Luis De La Torre
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Sep 23, 2022 -

Capistrano Valley Toyota responded

Margie, we couldn't be happier to see that Robert and Bill went above and beyond to provide you with a quality experience. We hope you're loving your new Camry and we can't wait to see you again! Regards, Brendan Harrington General Manager bharrington@capovalleytoyota.com 949.373.9610

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