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Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
700 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 700 reviews

March 14, 2025

Getting my car serviced was so easy and the new waiting area was so beautiful. The staff were all so pleasant, professional and helpful. My wait seemed to pass by so quickly as I enjoyed a great cup of fre More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
Mar 14, 2025 -

Capistrano Valley Toyota responded

Thank you for sharing your 5-star rating, CJ! We're thrilled to hear your recent visit went seamlessly. We look forward to working with you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

March 14, 2025

Always great service - quick, responsive and efficient. I appreciate the reminders when it's time for service. More

by Sue
Recommend Dealer
Yes
Employees Worked With
Jacqueline Arellano
Mar 17, 2025 -

Capistrano Valley Toyota responded

Sue, thank you for your fantastic review! We're thrilled to hear you appreciate our quick and efficient service, along with the reminders. Your satisfaction is our priority, and your feedback motivates us to keep delivering excellent experiences. Looking forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

March 14, 2025

Gustavo Rich is the only reason i go to this dealership. he is expert, caring, professional and "user-friendly". he should be made VP of the service department. he deserves double his current salary. More

by nirantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
Mar 17, 2025 -

Capistrano Valley Toyota responded

We’re thrilled to hear about your positive experience with Gustavo. His dedication and expertise truly make a difference. We’ll be sure to share your kind words with our team! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

March 14, 2025

Very professional and great customer service. Gus was fantastic. It was easy and quick and efficient. Highly recommend. More

by dbystry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
Mar 17, 2025 -

Capistrano Valley Toyota responded

We’re thrilled to hear you had a fantastic experience with Gus and our team. Your recommendation means a lot to us, and we’re committed to maintaining that level of service. We look forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

March 14, 2025

The folks at Capistrano Valley were friendly and professional. I never felt pressured to make a purchase. Instead, they answered all my questions and were courteous throughout the process. More

by Benjamin R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Merda, Hans Ham
Mar 17, 2025 -

Capistrano Valley Toyota responded

Thank you for your kind words, Benjamin! We're thrilled to hear that our team made your experience enjoyable and informative. We strive to provide a welcoming environment and are glad you felt no pressure during your visit. Your feedback means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

March 13, 2025

My Service Advisor (Gus Rich) was excellent. He explained in detail what service was needed and why, and he also explained what service I could defer until later. Gus was very responsive and con More

by Andy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
Mar 14, 2025 -

Capistrano Valley Toyota responded

Thank you, Andy, for the fantastic feedback! We’re thrilled to hear about your positive experience with Gus and our waiting area. Our team strives to provide detailed service and a comfortable environment, and it’s great to know we hit the mark. Looking forward to seeing you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

March 13, 2025

Outstanding service from the Sales Person Bradley and the Person did the paper works, Like what we say in the Navy Bravo Zulu to you!! More

by 08fj4x4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Merda
Mar 14, 2025 -

Capistrano Valley Toyota responded

Thank you for your stellar rating! We're proud of our team for going above and beyond to deliver a 5-star shopping experience. Welcome to the family! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

March 13, 2025

Timely service. I appreciate the care taken to inform me of my car's needs More

by Josiemonge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Mar 14, 2025 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback, Josie! We're thrilled to hear you appreciated our timely service and communication about your car's needs. Your satisfaction is our priority, and we look forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

March 13, 2025

Me dieron un servicio de primera calidad, me atendieron muy rápido y esperé lo normal. More

by carmeloachotla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Arellano
Mar 14, 2025 -

Capistrano Valley Toyota responded

Gracias, Carmelo! Nos alegra saber que recibiste un servicio de primera calidad y que tu experiencia fue perfecta. Tu satisfacción es nuestra prioridad y agradecemos tus comentarios. Esperamos poder atenderte pronto. Atentamente, Gina Neumeyer Gerente General gina@capovalleytoyota.com 949-373-9610

March 11, 2025

Service was done on time. We were contacted about additional service required and all our questions were answered. Courtesy ride home was prompt and pleasant. Service tech was More

by Katrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
Mar 12, 2025 -

Capistrano Valley Toyota responded

Katrina, thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our team and appreciated the timely service and communication. Your satisfaction is our priority, and we look forward to serving you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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