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Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
615 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 615 reviews

June 01, 2023

Rich Gowdy in the service department is why I come to this dealership to have my car serviced. I’m currently looking to buy a new car and it will be a Toyota because I trust Rich Gowdy. More

by Rachel
Recommend Dealer
Yes
Employees Worked With
Rich Gowdy
Jun 02, 2023 -

Capistrano Valley Toyota responded

Hi Rachel, Rich is a great asset to us here and it's no surprise to read this and see that he always takes great care of you and your vehicle. We'll be sure to share this 5-star review with him and we look forward to continuing to take care of all your vehicle needs and we look forward to helping you get into a new Toyota soon. Please let us know should you have any questions about anything. You're family. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 31, 2023

Daniel, the assistant service mgr, is quick, fast. and efficient, and gave me a discount too. i appreciate that. More

by andrewhummel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 01, 2023 -

Capistrano Valley Toyota responded

Hi Andrew, We understand your time is valuable, which is why we're so happy to see Daniel provides you with both prompt and quality service. Thank you so much for choosing us here for your service needs and we look forward to seeing you at your next visit. Hope all is well. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 29, 2023

I have had some issues in the past with this dealership. I had a new service advisor, Daniel, and he was great to work with. Still always check to see if I need what they are recommending due to previous is More

by jermward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
May 30, 2023 -

Capistrano Valley Toyota responded

We're happy to see Daniel provided you with a quality experience and we appreciate you giving us a second chance. Thank you for taking the time to share this and we look forward to providing you with the 5-star service you deserve at your next visit. Hope all is well. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 26, 2023

Went in for an oil change and followed the advice of the service writer. I changed the brake fluid and bought new tires. I requested Toyo tires as that's what was installed by Toyota. I was told they were r More

by cherylschou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer
May 31, 2023 -

Capistrano Valley Toyota responded

Cheryl, We take pride in providing quality service here, which is why it's very discouraging that's not what you received. I'd like the opportunity to speak with you and learn more about these issues, so I can help address them and resolve them to the best of my ability. Please contact me at your earliest convenience. I look forward to hearing from you. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

May 24, 2023

Richard Gowdy is an asset of the dealership. I recommend him to all of my friends. More

by davidmacher
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
richard gowdy
May 25, 2023 -

Capistrano Valley Toyota responded

Thank you, David! We're happy that Richard went above and beyond to deliver the best service experience possible! Thank you for choosing us! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 23, 2023

Billy was amazing! He was not pushy at all and I felt cared about rather than just another sale More

by stephanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy
May 23, 2023 -

Capistrano Valley Toyota responded

Our main goal is to deliver quality service, and we're so happy to hear Billy ensured you felt taken care of, Stephanie. Welcome to the family! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 19, 2023

I was in a hurry to have my rear tail light fixed. Unfortunately, I didn't have an appointment but they managed to fit me in and get the tail light fixed in record time! They truly over-delivered. I w More

by kibb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
May 23, 2023 -

Capistrano Valley Toyota responded

Thank you for stopping in, kibb! We're happy to hear our service team got you in and back on the road in no time. Don't hesitate to reach out if there's anything else we can assist with. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 19, 2023

Very friendly staff and solid service department. Waiting area is very nice. Appreciate the courtesy car service very much! More

by dec_aia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
May 23, 2023 -

Capistrano Valley Toyota responded

We're so proud of our team for working hard and taking excellent care of you! Visit us again soon! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 17, 2023

Maria was super helpful and communicated clearly. The exchange was easy and I had an overall great experience. Thanks! More

by Jrlbe1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Caudillo, Luis De La Torre
May 18, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars. We're happy that our team delivered the best service experience possible! Thank you for choosing us. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 16, 2023

I took my car in for the routine service & service was excellent!!! I am constantly on a time crunch so agents that know what they are doing and get to the point are golden. More

by Glasses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
May 17, 2023 -

Capistrano Valley Toyota responded

Thank you! We're happy that our team always goes above and beyond to deliver the best service experience possible! Thank you for choosing us! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

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