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Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
615 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 615 reviews

August 10, 2023

Grade efficient service. Great representative helped us. Will return please continue military discounts and consider increasing the discounts More

by Mark garfinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Aug 14, 2023 -

Capistrano Valley Toyota responded

Thank you for your feedback, Mark! It's a team effort here and we're thrilled you enjoyed your visit. We look forward to working together again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 06, 2023

Professional, honest and timely. They were very polite and had a quick turnaround for the vehicle service. They also honored the service warranty. More

by Erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and guy from Redlands, super friendly!
Aug 08, 2023 -

Capistrano Valley Toyota responded

We're delighted to receive your awesome review, Erick! Thank you for choosing us and for taking the time to share your feedback. We're grateful for your visit and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 03, 2023

Good work but overpriced. No option to use non-synthetic oil.. Slow service but good work More

by etbounds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Aug 04, 2023 -

Capistrano Valley Toyota responded

We appreciate your business and your feedback. We're glad that overall you are satisfied with your experience here in our service department and should you like to discuss our pricing or anything else, please don't hesitate to reach out. I'm always happy to help. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

August 01, 2023

Acted quickly, kept me informed. Provided ride home while I waited. Everything moved smoothly. Everyone very nice. The hot chocolate machine was great... More

by Elton J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria?, Luis De La Torre
Aug 02, 2023 -

Capistrano Valley Toyota responded

Thank you for sharing your awesome rating, Elton! We're so happy to hear our team ensured your visit went seamlessly. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 22, 2023

Very pleased with the honest and straightforward service I received from Richard Gowdy. I intend to make Capistrano Valley Toyota my home service center for my prius. More

by rayscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Jul 25, 2023 -

Capistrano Valley Toyota responded

Thank you for your wonderful feedback, Ray! We're so pleased to hear Richard went above and beyond to ensure you left a happy customer. We look forward to keeping your Prius running like new! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 22, 2023

Friendly service, very happy. No wait to get car serviced. Everyone was very helpful and kept us informed More

by Graham Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor
Jul 25, 2023 -

Capistrano Valley Toyota responded

We strive to deliver quality service, Graham, and we're so proud of our team for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 19, 2023

they were the only dealership with any new inventory in the area, really had no choice but very happy with my new car. More

by garysglass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Jul 19, 2023 -

Capistrano Valley Toyota responded

Congratulations on your new Toyota and welcome to the family! Enjoy your new ride to the fullest! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 18, 2023

Very Pleasant experience. The salesman ( Augie ) was very accommodating, helpful and no pressure. No hidden costs, and we agreed on the price without a lot of trouble. we live More

by ghofffa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augie
Jul 19, 2023 -

Capistrano Valley Toyota responded

Congratulations on your new Toyota and welcome to the family! We are so proud of our team for ensuring a 5-star buying experience. Welcome to the family! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 14, 2023

Upon arrival, prepared and immediately reactive, photo log of all exterior relevant portions, relay of information to me as the customer. Instructions as to waiting area, approximate time of service and f More

by randalwt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Jul 14, 2023 -

Capistrano Valley Toyota responded

Thank you for your stellar rating, RT! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 14, 2023

Great service. Kept us informed of everything. Dealership was clean and had a great waiting room. Our service rep Daniel Kim was the best. More

by msbcmcjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Jul 18, 2023 -

Capistrano Valley Toyota responded

Thank you for trusting us with your Toyota. We're so proud of our team for delivering a 5-star visit! Don't hesitate to reach out if there's anything else we can assist with. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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