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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
615 Reviews
Call Dealership (949) 276-6886
View Awards

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 615 reviews

October 20, 2023

Customer Service is attentive, available, & always helpful. My vehicle is serviced well & in a timely manner. More

by Carly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Oct 20, 2023 -

Capistrano Valley Toyota responded

We strive to deliver quality service, Carly, and we're so proud of our team for always taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

October 19, 2023

Gus was professional and friendly. I waited in the waiting room until is was completed. It was completed on time. More

by jeffwest58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Oct 20, 2023 -

Capistrano Valley Toyota responded

Thank you for trusting us with your car, Jeff! We are so happy to hear your visit went seamlessly. Don't hesitate to reach out if there's anything else we can assist with! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

October 15, 2023

Outstanding service and customer seems Rich and. Nestor were great It is always perfection and reasonable More

by Loaren143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Oct 17, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

October 12, 2023

Outstanding customer service, I was treated like family. They answered all of my questions and made me feel comfortable with my purchase. More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Leeson
Report | Print
Oct 12, 2023 -

Capistrano Valley Toyota responded

We are so happy to hear our team answered your questions & delivered a hassle-free experience, Mike! Congratulations on your purchase & welcome to the family! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

October 06, 2023

Richard Gowdy, service provider, takes care of me every time and is trustworthy and knowledgeable. More

by mAC820010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Oct 09, 2023 -

Capistrano Valley Toyota responded

Thank you for sharing your stellar rating, mAC820010! We love to hear Richard always goes above and beyond to ensure you get the quality service you deserve. We look forward to delivering another 5-star visit soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

October 04, 2023

As of 2021, service is much better now. No long waits. Good communication. Wish they would wash the vehicles after service. It is confusing where to pay for service now, no central pay poi More

by HEATHERPD65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Oct 06, 2023 -

Capistrano Valley Toyota responded

Thank you for your feedback, Heather. We appreciate your suggestion about vehicle washing after service and apologize for any confusion regarding the payment process. We want to make the experience go seamlessly & we look forward to another visit in the future. Thank you for bringing these points to our attention as we strive to provide the best service possible! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 30, 2023

I always receive excellent customer service and my car is well tended to at the dealership. More

by melissahornacek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Oct 03, 2023 -

Capistrano Valley Toyota responded

Thank you for trusting us with your Toyota, Melissa! We look forward to ensuring it continues to run smoothly. Take care! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 29, 2023

Friendly staffs. I can refer my friends..staffs are very helpful too. Dealership is cleanz More

by Maria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan, Luis De La Torre
Report | Print
Oct 02, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing us, Maria! We're lucky to have a great team & thrilled we delivered the quality service you deserve. We look forward to taking care of you and your friends in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 28, 2023

I rely on Capistrano Valley Toyota to keep my Camry Hybrid running great. Max was helpful in determining what service was needed. More

by corradinos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Oct 02, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing us! We're so happy to hear Max and our team always take excellent care of your Camry! We look forward to keeping it running like new! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 27, 2023

Finally got my car out in under 1. 5 hours. Only thing I wish was, that the techs didn’t leave their greasy hand prints all over my car, it’s a white car! More

by thebecksteroc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Sep 28, 2023 -

Capistrano Valley Toyota responded

We appreciate both your business and your feedback. We will be addressing our team regarding the handprints and will be making sure vehicles are returned to guests looking better than how they looked when they were dropped off. We hope that your Toyota is treating you well and we look forward to providing you with a 5-star experience at your next visit. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

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