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Capistrano Valley Toyota
San Juan Capistrano, CA
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 616 reviews
December 07, 2023
Friendly, personable, professional, worked within our budget, great customer service and follow up...amazing team of people dedicated to helping the customer with their needs without any pressure budget, great customer service and follow up...amazing team of people dedicated to helping the customer with their needs without any pressure More
by Chelsea
Employees Worked With
Jason Thomas, Walmer Landaverde, Todd Kist, Abraham
December 07, 2023
CV Toyota was fast and professional. The service rep said my request to change the tires on a 4Runner we plan to trade-in "didn't make sense." I didn't appreciate the comment as we wan The service rep said my request to change the tires on a 4Runner we plan to trade-in "didn't make sense." I didn't appreciate the comment as we wanted safe tires for our holiday travel plans. More
by mobryan
Employees Worked With
Luis De La Torre
December 01, 2023
Always helpful and you know exactly what repairs are going to be done as well as what the price of each service will be. Have been using them for years and have never had a problem with the service dep going to be done as well as what the price of each service will be. Have been using them for years and have never had a problem with the service department and staff. More
by pdmacinnis
Employees Worked With
Luis De La Torre
November 30, 2023
Two things were agreed upon besides the actual repair Neither one was honored as of my picking up the car. Now I have to follow through and request changes in billing cost as well as a tire rotation t Neither one was honored as of my picking up the car. Now I have to follow through and request changes in billing cost as well as a tire rotation that was promised. More
by M Kounter
Employees Worked With
Paul
November 25, 2023
Staff was wonderful. Laith, Todd Jason and Bethany. No pressure which was nice. A little disappointed when I brought the car back since we were so late in the evening in Laith, Todd Jason and Bethany. No pressure which was nice. A little disappointed when I brought the car back since we were so late in the evening in purchasing the car to go over the car options and also to fix some imperfections. I pointed them out to the person they said would do it. They fixed one little thing and left everything else the same. Since I was to trusting I didn't look further. In further looking I found even more. It is a used car so I guess I will let it slide but not happy. Also and there was no pressure from anyone bought an extended warranty which is a waste. Overall a good experience. Just not as happy when I got home and had time to think., More
by jalfaro100
Employees Worked With
don't know who in service came to help
November 23, 2023
Great service, really appreciated how helpful Richard was sorting out my warranty and getting so much work done, while covered by the 2 yr maintenance warranty. sorting out my warranty and getting so much work done, while covered by the 2 yr maintenance warranty. More
by grownup.brisket0o
Employees Worked With
Richard - 5 stars! , Luis De La Torre
November 16, 2023
Kim was extremely helpful in showing me which cars were available and all the lease/financing options that were available. They trade in process of my used vehicle was smooth and easy. I strongly recommend available and all the lease/financing options that were available. They trade in process of my used vehicle was smooth and easy. I strongly recommend Capistrano Valley Toyota for a painless buying experience. More
by Lhop
Employees Worked With
Kim
