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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
616 Reviews
Call Dealership (949) 276-6886
View Awards

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 616 reviews

January 17, 2024

I had an 8am appointment for a transmission flush and it took 3 hours of sitting around waiting, for a one hour job. If you book a job, let’s get it done. Your appointment timing is foolish and disappoint More

by bfgates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe is good, straight forward
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Jan 17, 2024 -

Capistrano Valley Toyota responded

We appreciate both your patience and your feedback. I would like to speak with you further about your experience, as we typically don't quote anything less than 90 minutes for service. I look forward to hearing from you and learning more about what you were told by our team. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

January 17, 2024

Thank you. Our car buying experience with Bradley and the team was great and efficient. More

by scottmiller949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
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Jan 18, 2024 -

Capistrano Valley Toyota responded

Hi Scott, thank you for your kind words! We're thrilled to hear that your car-buying experience with Bradley and our team went seamlessly. We appreciate your feedback and hope to assist you again in the future. Welcome to the family! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 12, 2024

Thank you for everything you all have done, special thank you to the management for working with me to get into these amazing Camrys. Truly appreciate you all! More

by farhanbokhari25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Jan 16, 2024 -

Capistrano Valley Toyota responded

Thank you for your kind words and positive feedback! We're thrilled to hear that you had a great experience with us and that our management team was able to assist you. We truly appreciate your support and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 11, 2024

Service Department staff are all friendly, helpful, knowledgeable, polite and professional in providing excellent customer service. More

by mjh949
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Report | Print
Jan 12, 2024 -

Capistrano Valley Toyota responded

Hi mjh949! Thank you so much for your kind words about our service team. We're thrilled to hear that they provided you with excellent customer service. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

Daniel Kim took good care of me. They comped a rental while my truck was in for extended service (not Toyotas fault). Thanks Capo Valley Toyota! More

by Madjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi Madjack, thank you for your kind words! We're glad Daniel provided excellent service and that we were able to assist with a rental car during your truck's extended service. We appreciate your support and hope to have the opportunity to serve you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

Great service staff- had to bring car back after recent break job- Richard Gowdy very helpful More

by lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi lc, thank you for your review! We're glad to hear that you had a great experience with our service staff, especially Richard. We're pleased to know that Richard provided helpful assistance & got you back on the road. We appreciate your feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

I have always received great, prompt and courteous service and willing to make the extra drive to this location. More

by AmyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi Amy, thank you for your kind words! We appreciate your loyalty and are glad to hear that our service has always met your expectations. We'll continue to go the extra mile for you. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 07, 2024

Systems are efficient although front line staff is consistently unfriendly and "mechanical" in handling customer matters. More

by davidr33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names.
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

David, You should be receiving 5-star service from everyone here in our service department, and it's disappointing this is not the case. When you have an opportunity to speak, I would like to learn more about this, so we can address this with our team and ensure we're providing our guests with the best service possible. Please contact me at your convenience. I hope to hear from you. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

January 07, 2024

Great buying experience. Abe is friendly and professional. Cameron, the sales manager, runs a great sales team. It is an outstanding environment to buy a vehicle. More

by East Fork
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abe, Cameron, Hans
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

Thank you for sharing your positive experience! We strive to create a friendly and professional environment for our customers. We appreciate your kind words and hope to see you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 05, 2024

We had a great car buying experience at Capistrano Valley! We will be back again! More

by weaverangie
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad, Luis De La Torre
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

We love to hear it, weaverangie! Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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