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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
616 Reviews
Call Dealership (949) 276-6886
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33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 616 reviews

February 25, 2024

I am always happy to have my cars serviced here and I have a new Prius that I just got from this dealership! They went out of their way to get me the new one that was supposed to go somewhere else. The n More

by pamelamcox
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Feb 26, 2024 -

Capistrano Valley Toyota responded

Pamela, thank you for sharing your positive experience with us! We're thrilled to hear that you are pleased with your service visit and that you're enjoying your new Prius. Our team is committed to providing exceptional service and ensuring our customers drive away happy. Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 25, 2024

Great customer service! The representative, Robert was knowledgeable, patient, friendly, nice, and accommodating. More power to all of you! More

by aireenedillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Feb 26, 2024 -

Capistrano Valley Toyota responded

Hi Aireen, thank you for the kind words about our customer service! We're thrilled to hear that Robert provided you with such a positive experience. We appreciate your support and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 25, 2024

Great team! Great service! Thanks to Paul Bojescu! I am always happy to have my cars serviced here. More

by Dimitar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
Report | Print
Feb 26, 2024 -

Capistrano Valley Toyota responded

Hi Dimitar, thank you for the fantastic review! We're thrilled to hear that you had a positive experience with Paul and our team. We appreciate your support and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 24, 2024

Great team at Capistrano Valley Toyota - everything was completed as requested, professionally and on time !!! More

by my1970fj40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh & Paul
Report | Print
Feb 26, 2024 -

Capistrano Valley Toyota responded

Hi my1970fj40, thank you for the glowing review! We're thrilled to hear that you had a positive experience with our team at Capistrano Valley Toyota. We strive to provide professional and timely service to all of our customers. We appreciate your feedback and look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 23, 2024

Richard Gowdy is so professional and efficient. Always reliable advice. Great location and service. Miss the car wash. More

by leegee98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Feb 23, 2024 -

Capistrano Valley Toyota responded

Thank you for always choosing Capistrano Valley Toyota, leegee98! We are thrilled you enjoyed your recent visit, and we look forward to delivering another stellar experience in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 22, 2024

Shahd was very responsive and informative. Very professional and communicated so well. The easiest and fastest transaction I’ve had. More

by kanishaligaya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahd Mohamed
Report | Print
Feb 23, 2024 -

Capistrano Valley Toyota responded

Hi Kanisha, thank you for taking the time to share your experience with Shahd. We're thrilled to hear that she was responsive, professional, and informative throughout the transaction. We appreciate your kind words and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 21, 2024

This dealership is my go to place when I get my Blue Toyota truck serviced. More

by cankuhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Feb 22, 2024 -

Capistrano Valley Toyota responded

Hi cankuhn, thank you for making us your go-to place for servicing your truck! We're thrilled to hear that you had a great experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 16, 2024

Great job on time , bring back the car wash Thanks and have a nice day More

by asperelgut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Feb 19, 2024 -

Capistrano Valley Toyota responded

Hi asperelgut, thank you for the positive feedback! We're glad to hear you had a great experience with us. We appreciate your suggestions. Have a wonderful day! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 14, 2024

Had great service from Dan with this visit but was told my oil changes will not be covered under the agreement I had when I purchased the truck so I will be going elsewhere for services since it is not und More

by scottw211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan the service writer
Report | Print
Feb 15, 2024 -

Capistrano Valley Toyota responded

Hi Scott, It's great to see you received the quality service you deserved from Dan. Regarding the Lifetime Oil Change agreement made between you and the previous owner, when you signed this agreement with the previous owners, it stated that this will be honored as long as the previous owner owned and operated the dealership. We are following the agreement and we will provide you with the oil change when regular recommended maintenance is performed. For example, if your vehicle needs a 70,000-mile service, all of the recommended maintenance items by Toyota must be performed and the oil change will be deducted from the total. Should you like any further clarification on this, please don't hesitate to contact me. I'm here to help. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

February 13, 2024

Richard Gowdy is the man. Excellent service, Richard, sincerely, John Walczak. It was a recall from a Toyota Corolla cross. The airbags. More

by zaknumoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Feb 14, 2024 -

Capistrano Valley Toyota responded

Hi Zaknumoon, thank you for your positive feedback! We're glad to hear that Richard provided you with excellent service for your Toyota. If you have any further questions or need assistance, feel free to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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