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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
616 Reviews
Call Dealership (949) 276-6886
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33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 616 reviews

May 10, 2024

Westin was very professional and personable. He was thorough and prompt. Robin in Finance guided us quickly through the process of the actual purchase paperwork. All in all, a very quick painles More

by woodyc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Westin
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May 13, 2024 -

Capistrano Valley Toyota responded

Woody, thank you so much for your kind words! We're thrilled to hear that Westin and Robin provided you with a professional and efficient experience. We strive to make the car buying process as smooth as possible for our customers. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 06, 2024

Great experience. Best since I started coming for service. Paul Bojescu is the best service agent I have had there. Very informative, knowledgeable and patient. More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
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May 07, 2024 -

Capistrano Valley Toyota responded

Hi RS, thank you for sharing your positive experience with us! We're happy that Paul provided excellent service during your visit. We appreciate your kind words and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 05, 2024

Great customer service (especially Gustavo) Rich), short turn around time for repairs/maintenance, very friendly staff, fair pricing. More

by mmuldaur29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
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May 06, 2024 -

Capistrano Valley Toyota responded

Hi mmuldaur29, thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great experience with our customer service team, especially Gustavo. We appreciate your kind words about our staff and we hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 05, 2024

Rich was great to work with. Wish there was ride service back to the dealer and a car wash More

by jsnzepeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Gowdy, Luis De La Torre
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May 06, 2024 -

Capistrano Valley Toyota responded

Hi jsnzepeda, thank you for sharing your feedback. We're glad to hear you had a positive experience working with Rich, and we look forward to delivering another excellent visit in the future! Thank you for choosing us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 01, 2024

These Guys are Great to work with no Pressure at all and great deals my sales guy Bill is the best! More

by jmontrelli1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
May 02, 2024 -

Capistrano Valley Toyota responded

Hi jmontrelli1, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us and that Bill provided excellent service. We appreciate your feedback and look forward to assisting you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 30, 2024

Paul was helpful and efficient. ....made sure I was taken care of and out of there on a timely manner. More

by butch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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May 01, 2024 -

Capistrano Valley Toyota responded

Hi Butch, thank you so much for taking the time to leave your feedback! We're delighted to hear that Paul provided you with helpful and efficient service. Ensuring our customers are taken care of in a timely manner is always our top priority. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 22, 2024

They were able to resolved a serious issue with our vehicle with a simple solution. Thanks!!! More

by bart.huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
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Apr 23, 2024 -

Capistrano Valley Toyota responded

Hi Bart! Thank you for sharing your experience with us. We're glad to hear that we were able to resolve the issue with your vehicle efficiently. If you have any more feedback or questions, feel free to reach out. We appreciate your business! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 19, 2024

I've bought my last 7 maybe 8 vehicles from this Toyota dealership which has gone through many names, but the product remains the same. Thanks to Fred in internet sales I believe and to Rich G in servic More

by PJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
fred
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Apr 23, 2024 -

Capistrano Valley Toyota responded

PJ, thank you so much for your loyalty to our dealership and for taking the time to share your positive experience. We're thrilled to hear that Fred and Rich provided you with excellent service. Your trust means everything to us, and we look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 18, 2024

Richard Gowdy continues his amazing work at making sure our Toyota is well-maintained. Richard always provides great customer service at good value. Service is always done on time and Richard is always ple More

by rocky.cifone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Apr 19, 2024 -

Capistrano Valley Toyota responded

Hi Rocky, thank you for taking the time to share your positive experience with Richard! We are thrilled to hear that he continues to provide excellent customer service and maintains your Toyota with care. We will be sure to pass along your kind words to Richard. Thank you for choosing our dealership! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 15, 2024

More care needs to be taken before returning a car to owners. The last time I picked up my car after being serviced I was almost home when I noticed there were three warning lights. This most recent ti More

by Scuba-mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
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Apr 17, 2024 -

Capistrano Valley Toyota responded

Thank you for bringing this to our attention. These are things that cannot be happening and we will be addressing this with our technicians and making sure our guests' vehicles are being returned to them in much better condition. We appreciate you taking the time to share this and should you like to discuss this any further, please don't hesitate to contact me. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

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