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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
616 Reviews
Call Dealership (949) 276-6886
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33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 616 reviews

June 16, 2024

Paul was very thoughtful and really helped me out. The service here is always great! More

by Kaveer
Recommend Dealer
Yes
Employees Worked With
Paul
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Jun 17, 2024 -

Capistrano Valley Toyota responded

Hi Kaveer, thank you so much for your kind words! We're thrilled to hear that Paul provided you with excellent service. We strive to always offer top-notch assistance to our customers. If you ever need anything else, feel free to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 16, 2024

The sales team are not honest or truthful. They will say anything just for you to come into the dealership. More

by carysurfapps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
First name starts with the letter B
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Jun 17, 2024 -

Capistrano Valley Toyota responded

Transparency is a top priority to us here, which is why this is discouraging to read. At your convenience, I'd like the opportunity to learn much more about what transpired during your visit. Please contact me when you have a moment to speak. I look forward to hearing from you. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 15, 2024

Great customer service by Brittany. Would definitely recommend and will be a repeat customer. Thanks to the Capo Toyota team. More

by Rggrilley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany, Gina Neumeyer
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Jun 17, 2024 -

Capistrano Valley Toyota responded

Hi Rggrilley, thank you for sharing your positive experience with Brittany and our team! We are thrilled to hear that you had a great customer service experience and that you are considering us for future visits. We look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 10, 2024

Robert was extremely helpful with my scheduled maintenance appointment. Really appreciated his support and will definitely be back to this location. More

by meganeileen31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Jun 11, 2024 -

Capistrano Valley Toyota responded

Hi Meganeileen31, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Robert provided excellent service during your maintenance appointment. We look forward to welcoming you back to our location in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 09, 2024

This dealership has come a long way in the right direction. Professional, prompt service, friendly staff and a new remodeled facility in the works. I might have to make another purchase here in the More

by CBeatty737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus in service dept
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Jun 10, 2024 -

Capistrano Valley Toyota responded

Hi CBeatty737, thank you for your glowing review! We are thrilled to hear that you had a positive experience with our dealership. We appreciate your feedback and look forward to the opportunity to assist you with any future purchases. Your satisfaction is our top priority! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 07, 2024

Staff don’t seem to realize customers should be their priority. My service advisor (Jesse) was excellent. More

by Jmpman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
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Jun 10, 2024 -

Capistrano Valley Toyota responded

Thank you for both your feedback and the opportunity to earn your business. You're absolutely right, our customers should be our top priority, which is why I'd like the opportunity to speak with you and learn more about where we've fallen short. Please contact me at your convenience. I hope to hear from you soon. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

June 04, 2024

My service agent was very helpful, knowledgeable and professional. Excellent service Paul Boceski. Thank you! More

by Annshozi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bocesci
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Jun 05, 2024 -

Capistrano Valley Toyota responded

Hi Annshozi, thank you for sharing your positive experience with us! We're thrilled to hear that our service agent, Paul Boceski, provided you with excellent service. We appreciate your feedback and hope to continue exceeding your expectations in the future. Thank you for choosing us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 02, 2024

Sale advisor helped me get new tires I was due with great help and awesome experience More

by 1992izzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo , Luis De La Torre
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Jun 03, 2024 -

Capistrano Valley Toyota responded

Hi 1992izzy, thank you so much for sharing your positive experience with us! We're thrilled to hear that our sales advisor was able to help you with your new tires. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

May 31, 2024

Had my car serviced for the first time here, for a recall issue - they were very prompt, and very communicative. More

by lisamcmains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Luis De La Torre
Report | Print
Jun 03, 2024 -

Capistrano Valley Toyota responded

Hi lisamcmains, thank you for sharing your experience with us! We are thrilled to hear that you found our service to be prompt and communicative. Your feedback is greatly appreciated and we look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

May 28, 2024

Dealt with salesman Bill. Took it for a test drive and Bill answered all my questions about the car & it's features. He was very knowledgeable & pleasant. He was not pushy and More

by Ernie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Westin, not De La Torre, Luis De La Torre
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May 29, 2024 -

Capistrano Valley Toyota responded

Hi Ernie! Thank you for sharing your experience with us. We're glad to hear that Bill provided you with excellent service during your test drive. We appreciate your feedback and are happy to hear that your overall experience was stress-free and enjoyable. We hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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