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Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
667 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 667 reviews

November 05, 2024

Angel in service department was very professional and very understanding. He explained everything to me, what was important and what could wait. No pressure and no tactics. I purchased my car from this d More

by makhatibloo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Nov 06, 2024 -

Capistrano Valley Toyota responded

Thanks for your fantastic review! We're thrilled to hear about your positive experience with Angel. Our team strives to provide a stress-free environment, and it’s wonderful to know you felt understood. We look forward to welcoming you back for your future car needs! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 05, 2024

Andre was very pleasant to deal with. I got a clear pricing prior to showing up in person. I did the financing documentation digitally at home, and I only spent 1 hour at the dealership More

by yyu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Bautista
Nov 06, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback, yyu! We're thrilled to hear that Andre made your experience smooth and efficient. Clear communication and convenience are our priorities, and it's great to know we hit the mark. Enjoy your new vehicle! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 03, 2024

I just bought my fourth vehicle in two years. The entire company is well run with friendly employees. There has never been an issue for me and I highly recommend it to everyone. More

by bbwolf1964
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Harlin, Christopher Poole., Tyler Deneen, Jason Thomas, Hans Ham
Nov 04, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear you’ve had such a positive experience with us. Your loyalty means the world, and we appreciate your recommendation. Cheers to many more successful journeys ahead! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 03, 2024

Easy fast and efficient process. I had an appointment and was given an ETA that was pretty accurate and the service rep would follow up More

by jneomi19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
Nov 04, 2024 -

Capistrano Valley Toyota responded

Thanks for sharing your experience! We're thrilled to hear that you found our process easy and efficient. Our team works hard to provide accurate ETAs and follow-ups, and it’s great to know you appreciated it. We look forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 03, 2024

Great customer attention from service advisor. Everything was taken care . I will comeback again for next service More

by jgaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Nov 04, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with our service advisor. We look forward to welcoming you back for your next service and continuing to provide excellent care. Your support means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 01, 2024

Service was supposed to rotate my tires. When I went to receive my car, I noticed the tires had not been rotated even though they said they had them. Might want to check your tires location More

by collinsrjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich, Jacqueline Arellano
Nov 04, 2024 -

Capistrano Valley Toyota responded

It's important we are providing accurate service, which is why this is disappointing to read. We appreciate you bringing this to our attention and we look forward to making sure all services are completed at your next visit. See you then. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

October 31, 2024

Capistrano Toyota employees are always pleasant to work with. Friendly and efficient which is greatly appreciated More

by Jennifer.unger14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy, Jacqueline Arellano, Moe Daleq
Nov 01, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback, Jennifer! We're thrilled to hear our team made your experience enjoyable. We pride ourselves on delivering friendly and efficient service, and it’s great to know we hit the mark. Looking forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 31, 2024

Great staff across the board. Easy to work with and service is fast. I highly recommend Capistrano Valley Toyota. More

by Bcoutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Arellano
Nov 01, 2024 -

Capistrano Valley Toyota responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience with our staff and service. Your recommendation means a lot to us, and we look forward to serving you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 30, 2024

The buying process was super simple. I think it may be the quickest and easiest experience buying a car I've ever had. I came in, found the car I wanted, shared the details of my trade i More

by Russ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill. BillyO Ohlman, Robin Moses
Oct 31, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic review, Russ! We're thrilled to hear that your car-buying experience was quick and easy. Our team works hard to simplify the process, and it’s great to know we hit the mark. Your recommendation means a lot to us! Enjoy your new ride! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 28, 2024

Friendly and prompt service when having vehicle serviced. Easy online scheduling and service managers are not pushy for repairs not needed at the time More

by norbergj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
Oct 29, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear you had a great experience with our service team. We strive to provide friendly and efficient service while keeping your needs in mind. Your feedback motivates us to keep up the good work! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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