Back

Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
615 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

Directions

By Type

Showing 615 reviews

September 30, 2024

Place was busy, but they still managed to get my services done in a timely manner. More

by dchapjr84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Capistrano Valley Toyota responded

Thanks for your great feedback! We're thrilled to hear that you had a positive experience even during our busy times. Our team always strives for efficiency while maintaining quality service. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 28, 2024

Great experience at toyota! The staff was helpful, transparent, and made the process way easy. More

by nicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Capistrano Valley Toyota responded

Thank you, Nicole! We’re thrilled to hear you had a fantastic experience with our team. Making the process easy and transparent is our priority, and we appreciate your kind words. Looking forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 27, 2024

My recall was done in a timely manner. Thank you very much. everyone was courteous. More

by trestles14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear you had a positive experience with our team. Timeliness and courtesy are top priorities for us. Your feedback means a lot! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 26, 2024

Jesse was courteous, and professional . My vehicle was serviced in a timely manner and delivered back to me as promised. I was highly pleased with my service and would recommend Capistrano More

by vnjones1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Porros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Jesse and our service team. Your recommendation means a lot to us, and we look forward to serving you and your family again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 26, 2024

Exceptional service. Done quickly and done right. Gus spent time going over what will be taken care of at the 10,000-mile service, and was complimentary. Great car! Drove More

by judymastracchio8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic review, Judy! We're thrilled to hear you had such a positive experience with Gus and enjoyed your cross-country drive. Your satisfaction means everything to us, and we look forward to serving you again at your next service milestone! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 25, 2024

Great customer service at this dealership. Great communication. Refreshments available if you are waiting for your vehicle to be serviced! More

by Hoodoio45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Capistrano Valley Toyota responded

Thank you for your fantastic review! We're thrilled to hear you enjoyed our customer service and amenities. We strive to make every visit a great experience, and your feedback means a lot to us. Looking forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 23, 2024

The price is really good for service. The employees are nice and friendly. There were minor disappointments with service. I had to follow up myself about when the car was ready after s More

by jweiner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Gowdy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Capistrano Valley Toyota responded

We appreciate both your business and your feedback. We want to provide 5-star service and ensure our guests are completely satisfied when they drive home, which is why I'm here should you like to discuss any of the issues you experienced here at your recent visit. Please feel free to contact me at your convenience. I'm always here to help. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

September 23, 2024

Thank you Bradley for guiding me through the whole buying process and for helping me get the best deal on my new car. It was a pleasure working with you. If you are looking into buying a new car come to More

by Thalinae
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bradley Merda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Capistrano Valley Toyota responded

Thalinae, we’re thrilled to hear about your positive experience with Bradley! Our team is dedicated to making the car-buying journey enjoyable, and it’s great to know you found the best deal. Thanks for spreading the word about Capistrano Valley! Enjoy your new ride! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 23, 2024

We had a fun and easy time purchasing the new Sequoia TRD. Andre was great! More

by Miked
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hans Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic review, Miked! We're thrilled to hear you had a fun and easy experience buying the Sequoia TRD. Andre will be glad to know he made a positive impact. Enjoy your new ride! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 22, 2024

I am Toyota customer for around 4 years but this year due to increase of market price I decided to get another car with cheaper price but Twee and Cameron do the best to keep me the Toyota customer with unbe More

by Hamid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Twee Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Harlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Capistrano Valley Toyota responded

Hamid, thank you for your fantastic review! We’re thrilled to hear that Twee and Cameron were able to assist you in staying with Toyota. Your recommendation means a lot to us, and we're glad you had a positive experience with us. We appreciate your loyalty! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

...
12
...