Cape Coral Chrysler Dodge Jeep Ram - Service Center

Recall #3W708335 My Jeep was recalled for fuel tank, passenger restraint, and one other item. I made an appointment for February 8. When I arrived i was told the reco My Jeep was recalled for fuel tank, passenger restraint, and one other item. I made an appointment for February 8. When I arrived i was told the recommended fix for the gas tank was to add a trailer hitch which I didn't want due to aesthetics. I didn't get my complimentary car wash. They said to come back on Monday February 11 and they said they would have the required parts. I drove from my home near Rte 80 and Buckingham Rd. to the Jeep dealership to hear they didn't have the needed parts. They said they would call when they had the parts. To date no one has called. More

A HUGE NIGHTMARE! The lack of communication is unprofessional. They had my truck in the shop for 8 days, which ended up being a BCM needing to be replaced, went in firs The lack of communication is unprofessional. They had my truck in the shop for 8 days, which ended up being a BCM needing to be replaced, went in first thing Thursday morning and was finished 8 days later. To get any answers on what was going on was almost impossible. I had to go up there twice to get updates because nobody was returning my phone calls, including the service manager, Scott. Then we finally get the clear to pick the truck up, get it home and start cleaning the inside because it was filthy from them working on it and come to find out they ran it through the car wash with the back window open so the back center seat was soaked along with the floor under the seat. So back up there we went to show our advisor, she went over and spoke to the manager to let him know what was going on and he didn't even have the decency to come over and apologize, she came walking back over and said that her manager apologizes and feels terrible about the situation but as a manager couldn't even come over and apologize himself? He would rather stand back and have his employees do it for him. So we had to schedule to bring the truck back the following day to have them clean the seats and carpet. I had this truck not even 4 days before it was in the shop for 8 days and then this happened. We had already made an appointment for warranty work and a recall prior to the BCM going bad for that Saturday, so the truck was already in their shop when the appointment approached. They didn't order the warranty parts until the day the truck was fixed which was a week ago today and as of this afternoon the parts haven't been delivered and our new advisor was trying to figure out where they were. So now we will have to make another appointment to have warranty work and a recall done and waste a day at the dealership since this is our only vehicle. The entire experience after purchasing the vehicle has been a nightmare but could've been handled a lot better, and made the process a lot less frustrating had the service department actually acted like they cared and communicated with us. I think any person in my position only having a brand new truck for a few days then having this issue happen would like to know what was going on with their vehicle. More

Great customer service Rebecca was great and very helpful also took care of my Ubers needs. called me and informed when it was don and asked if I need an Uber back to the de Rebecca was great and very helpful also took care of my Ubers needs. called me and informed when it was don and asked if I need an Uber back to the dealer. More

Beautiful new dealership Took my new Jeep Sahara in for it’s first oil change and tire rotation. Arrived 15 minutes before my appointment time, waited 20 minutes before I was Took my new Jeep Sahara in for it’s first oil change and tire rotation. Arrived 15 minutes before my appointment time, waited 20 minutes before I was checked in. Waited for my vehicle, little over 2 hours before I left. Seems a little slow. More

First experience with Cape Coral Chrysler Dodge Jeep Ram Everyone I encountered while taking my Jeep in for an oil change was friendly and helpful. While there I was told of a recall notice that needed to b Everyone I encountered while taking my Jeep in for an oil change was friendly and helpful. While there I was told of a recall notice that needed to be taken care of so I agreed to that. I was pleasantly surprised when Becky offered to get an Uber so I didn't have to sit there while the repair was taken care of. I appreciate the friendly people and quality work. I plan to return for future service and eventually my next vehicle. Thomas Harmer More

Lack of communication and respect for other time. Apt time was 7:30. Was told no more than 3 hours. I called twice and left messages wanting an update. Got a call at 5:30 it was done. When signing my Apt time was 7:30. Was told no more than 3 hours. I called twice and left messages wanting an update. Got a call at 5:30 it was done. When signing my paperwork the van was never looked at until 4:00. Why was I not given a call saying that it was not going to be looked at until 4:00. I missed a day of work instead of half a day. I am a monther if 3 and have 3 jobs. I don’t have time to sit home and wait for my van all day when I had an appointment at 7:30 and it wasn’t looked at until 4:00. This is not a good first impression for me. More

Service A great job on the service all employees were very friendly and professional. Dealership was very clean. Had some great cars on the show room floor, A great job on the service all employees were very friendly and professional. Dealership was very clean. Had some great cars on the show room floor, More

Very easy to work with. The people at the dealer were very easy to work with. I had been to another dealer that totally miss diagnosed what was wrong with my car. Cape Cora The people at the dealer were very easy to work with. I had been to another dealer that totally miss diagnosed what was wrong with my car. Cape Coral Dodge found it immediately and fixed it. My only dislike was that it took almost 2 weeks to get an appointment (other dealer was 3 weeks). This was very difficult since I only have one car and had to get rides from other people while I waited. I did have a second issue right after I got my car back and they took it back in the next day and expedited the repair which was really nice. More

1 4/5 hours for and oil change and tire rotation I brought my pick up truck in for an oil change. I was ask if I wanted the tires rotated so I said yes. I was waiting for the service to be done. Afte I brought my pick up truck in for an oil change. I was ask if I wanted the tires rotated so I said yes. I was waiting for the service to be done. After an hours wait I ask for the status of the oil change and was told it was not ready yet and apologized for the delay and stated they are short staff and everyone had gone to lunch. After a total of almost 2 hours my truck was ready. I did receive a discount on my bill and also got my truck washed. There is a big sign that says express oil change and service. 2 Hours is not express. I will be going else where for my service. More

Wheel alignment Went in for wheel alignment and maintenance on Friday, but equipment for wheel alignment was not working. Came in Monday morning and was taken care o Went in for wheel alignment and maintenance on Friday, but equipment for wheel alignment was not working. Came in Monday morning and was taken care of. Happy with results. More