Cape Coral Chrysler Dodge Jeep Ram - Service Center

Employees are very polite and helpful. The inventory is stocked well. Service Advisor is polite and helpful. The dealership is bright and clean. Pricing is in line with most other deale The inventory is stocked well. Service Advisor is polite and helpful. The dealership is bright and clean. Pricing is in line with most other dealerships of the same size. I've been very happy, from my purchase to Service.. More

Horrible customer service! They had my car for 12 weeks and after 18k in repairs paid out by insurance, it still was not right. They never kept me informed on the progress and They had my car for 12 weeks and after 18k in repairs paid out by insurance, it still was not right. They never kept me informed on the progress and nobody ever answers the phone in the service dept. My car is currently in another Dodge dealer getting the work done that Cape Coral neglected to do! They even forgot to reconnect some of my safety sensors within the car. These guys are not certified mechanics! Certified mechanics just don't neglect that stuff nor should they forget to reconnect the safety features!! Just plain lazy horrible work and terrible customer care and service!! More

It’s sad that you charge so much for your vehicles and then you have to charge $10 for the battery for the key. I’m very disappointed. They’ve been free all this time. then you have to charge $10 for the battery for the key. I’m very disappointed. They’ve been free all this time. More

Felix was great. Not happy with the 2024 Jeep Grand Cherokee I purchased from your dealership. Not happy with the 2024 Jeep Grand Cherokee I purchased from your dealership. More

Enjoined working with them and felt happy as I drove away Told then I would be back in four years Told then I would be back in four years More

Quick diagnosis, very polite staff. Helped me to get a loaner vehicle. Clean waiting area. Helped me to get a loaner vehicle. Clean waiting area. More

Working with Lisa was great she was very kind and explained everything to my husband and myself. I had taken my car to a different dealership and even though I was under warranty they had my car for explained everything to my husband and myself. I had taken my car to a different dealership and even though I was under warranty they had my car for two days and then told me they could not repair it. Lisa took care of us in under 24 hours. More

Taylor was very helpful and did a great job taking care of everything I needed of everything I needed More

I was quoted between 3-$ 400 for a diognosyics on my 2018 Pacificia. Upon hearing estimate for repair I in formed the office I will take vehicle home and delay repairs .Paying for diogonystic it suddenly b Pacificia. Upon hearing estimate for repair I in formed the office I will take vehicle home and delay repairs .Paying for diogonystic it suddenly became $985. I am calling coporate to inform them of your questiionable practice. More

Tom was my original adviser and for over a week would never give me an update unless I texted him first. He either quit or got fired and said the service manager would be talking to me as my information never give me an update unless I texted him first. He either quit or got fired and said the service manager would be talking to me as my information was passed to him. Service manager didn’t call me he had someone else call me despite this being an abnormal case. Then the service manager finally stepped in and it was just as hard if not harder to get a hold of him unless I physically showed up to the dealership. After 37 days I received my car unresolved since Chrysler corporate wanted to be greedy and selfish. After my last two services I would not recommend this dealership. I also had to fix my door on both occasions I brought my car in for service as I explained the doors were special and they proceeded to make no note of it and obviously the message was never passed along. More