Cape Coral Chrysler Dodge Jeep Ram - Service Center

I had my Jeep Wrangler serviced there twice. Both times I was charged for unnecessary service. My first visit was to replace a dead auxiliary battery. That problem was corrected. However, Both times I was charged for unnecessary service. My first visit was to replace a dead auxiliary battery. That problem was corrected. However, they also replaced my front headlight. There was less than 8,000 miles on the vehicle and the headlight was fine when I drove it in. To make matters worse I received a courtesy call from the dealer before battery replacement saying all safety features checked out. Not sure why between that call and the replacement of the auxiliary battery a headlight mysteriously failed. My second visit was a few months later after the auxiliary battery replacement was completed. The auto start/stop was not working. Possible problem can be with the aux. battery. Therefore, I put the vehicle on trickle charge. That did not correct the stop/start error. I called the dealership in the afternoon to check on the status of my vehicle and was told they were just pulling it in and someone will be calling me shorty. Within an hour I received a call and said repairs are complete and it will cost me over $300.00. It was communicated to me that I should understand because the technician had to road test, check all connections and put it on charge. They did flash the vehicle but that was covered under warranty. All services performed in under an hour and sent me away with a $300.00 bill. I paid the bill without dispute. I will not be using this dealership anymore. More

$300 just to look at your vehicle. Always have to clean out the garbage left in my vehicle by mechanics. Staff is super friendly except the 2 old white men(salesman and service advis Always have to clean out the garbage left in my vehicle by mechanics. Staff is super friendly except the 2 old white men(salesman and service advisers) talking to each other about a woman and referring to her as a piece of xxxx over and over. There is coffee available while you wait for the staff to figure out if they have your vehicle. Then after being overcharged you get to try and find where your vehicle is located because no one knows. It’s an experience I hope I never have again. More

These folks were so prompt and friendly ! ! This is where we will go in the future for all our Jeep needs, Great job, thank you !! ! This is where we will go in the future for all our Jeep needs, Great job, thank you !! More

Got our oil changed there. 5 days later the Jeep was making all sorts of noise. We had no oil in the vehicle and had to be towed in. The service department said there was a 5 days later the Jeep was making all sorts of noise. We had no oil in the vehicle and had to be towed in. The service department said there was a piece of the old oil filter still left when they screwed on the new filter and so we did not have a good seal and the oil leaked out. We’re still waiting for our tow reimbursement that Ron said we would get. I’m hoping that no permanent damage was done to our 2024 Jeep Grand Cherokee. Maybe you guys need some more reliable oil change techs. More

Schedule an oil change and tire rotation for 9:15 AM. Did not get my vehicle back until 12 15–3 freaking hours later! No communication from the service rep until I asked him what was going on after two h Did not get my vehicle back until 12 15–3 freaking hours later! No communication from the service rep until I asked him what was going on after two hours. He said it would be right out. I guess “right out” means an hour later. I’ll never go back. More

My tires were not rotated as part of the oil change package. Even after I specifically asked for it to be done when I dropped off for service package. Even after I specifically asked for it to be done when I dropped off for service More

Emily was great getting everything set up with good follow up And outstanding service before and after follow up And outstanding service before and after More

Went for the Jeep recall. Waited over 3 hours; received no completed work order. Tried to call for 3 weeks; nobody would return my call. Waited over 3 hours; received no completed work order. Tried to call for 3 weeks; nobody would return my call. More

It was a great experience! Everyone was very professional. It differently recommend them to my friends. Everyone was very professional. It differently recommend them to my friends. More

Service department was up front and accurate with predicted wait time, so I knew what to expect predicted wait time, so I knew what to expect More