Cape Coral Chrysler Dodge Jeep Ram

Got it fixed I've been in three times for service. Service work experience was good, but after I paid my bill, I had to hunt for my car each time. I would sugg I've been in three times for service. Service work experience was good, but after I paid my bill, I had to hunt for my car each time. I would suggest that a person be available to point the location of your car. This last time the cashier that took my money went outside and hit the panic button on key chain to locate the car and then someone finally brought it forward. Car was out in the back 40. Not good.and easy to correct. I will come back, but would like to see improvement in this area. Beautiful dealership. More

Oil change I pulled up to the service line ...was the only car in line.2peopke out there and one said I will get you a service writer....15-20 minutes later he c I pulled up to the service line ...was the only car in line.2peopke out there and one said I will get you a service writer....15-20 minutes later he comes out to my vehicle. I said this place is slow.his response was I have To walk from my office. He took my info and said come with me to my office...I figured we had a long walk....nope one lane over was the door.....really 20 ‘minutes to get there....I will go back to fort Myers location even though I live in the Cape.....much friendlier too. More

4 0f 5 warranty issues were not properly resolved Four out of five warranty issues were not resolved on my initial visit. Had been advised by fellow customers that technical staff was woefully defici Four out of five warranty issues were not resolved on my initial visit. Had been advised by fellow customers that technical staff was woefully deficient in training and staff numbers. Can attest to that fact now that I have had warranty service attempted at this dealership. The most ridiculous proposed resolution to my surround sound speaker buzzing complaint was stated by the service technician as "turned treble and bass down to normal". My $3,000 Harmon Kardon surround sound system installed in my 2019 Ram 1500 truck is designed by the manufacturer to provide AM/FM broadcasts of high quality sound and/or reproduce digital quality music or sound from pre-recorded devices such as USB or CD remote plug-ins. That high quality sound reproduction is designed by the Harmon Kardon manufacturer to reproduce digital sound within the 20Hz to 22,000Hz frequency range. The resolution written by the service technician that his/her "normal" is the prescribed (or only) remedy for a buzzing speaker is absurd. Why does Ram offer a high end 19 speaker stereo system that must be tuned so that only the middle frequency music reproduction of, say 5,000Hz to 15,000Hz, should be established? This is the dumbest recommendation I have ever encountered from a FCA technician. More

Excellent Fast , quick service ,no waiting and very attentive to your needs. Facility is very clean and offers good coffee and beverages if needed plus have sta Fast , quick service ,no waiting and very attentive to your needs. Facility is very clean and offers good coffee and beverages if needed plus have stations where you can plug in lap top or phone More

Casandra was very professional and fast. The only thing that happened was we had the tires on our 2500 Ram rotated .Some how the nitrogen in the tires was not right. We had to turn around and The only thing that happened was we had the tires on our 2500 Ram rotated .Some how the nitrogen in the tires was not right. We had to turn around and go back.But they took the truck in right away and adjusted the nitro. Manager in the bay was very nice and apologized . More

Ram recall First time at the dealership. Receptionist was very cordial. Work was done in half an hour and the truck was washed and turned over to me. Couldn’t First time at the dealership. Receptionist was very cordial. Work was done in half an hour and the truck was washed and turned over to me. Couldn’t ask for more!😋 More

Fast and easy! Great service, fast and easy! Explained and fixed my problem quickly...Clean and state of the art Dealership. Best dealership experience I've had ev Great service, fast and easy! Explained and fixed my problem quickly...Clean and state of the art Dealership. Best dealership experience I've had ever... More

New key Needed a new key, they ordered it because they didn't have in stock, called a day later when it came in set up an appointment for the next day. Went i Needed a new key, they ordered it because they didn't have in stock, called a day later when it came in set up an appointment for the next day. Went in and had work done. Friendly nice place.The only negative was the $9.38 charge- "shop supply cost", other than that everything was fine. A little excessive $292.18 for a key, but what can you do! More

Exceeded expectations Towed my jeep into them on a Sunday afternoon, Service department was closed, so I made an appointment just in case, first appointment was on Wednesda Towed my jeep into them on a Sunday afternoon, Service department was closed, so I made an appointment just in case, first appointment was on Wednesday, Talked to Adviser on Monday morning when they opened and at that point, they didn't think they would be able to look at it early, However by the end of the Day on Monday, they had taken the time to look at my car, and get the parts needed to fix it on order. 2 days before my appointment. I am very pleased with my first experience with them. More

Great experience They were fast and friendly, what a excellent new dealership. Got my car back quickly and offered a free shuttle while I waited. Would highly recommen They were fast and friendly, what a excellent new dealership. Got my car back quickly and offered a free shuttle while I waited. Would highly recommend. More