Cape Coral Chrysler Dodge Jeep Ram

Service work I went in for some recal work and asked that while there to check my AC for issues with it. Appointment was easy to make. The service was not done in I went in for some recal work and asked that while there to check my AC for issues with it. Appointment was easy to make. The service was not done in a day as I was told it would when i dropped off my truck so they set up a rental. The next day I was called and told that the recall work was done,a dn the repair would be $480. I advised that I did not have the $$ needed to fix at this time. It was after that i was told that I would still be charged $125 for a diagnostic check. My issue is that this service fee should have been mentioned at the time the appointment was made, AND by the service advisor so I would know any fees coming my way nto after things were done. The people were nice when I dropped off my car, and even though I never met my service advisor face to face, he was pleasant over the phone. I am not happy though of a potential fee being disclosed afterwards. I should have known up front. I was told that they could try and take that fee off the total repair if I decided to use them. Which is in my opinion a marginal attempt at a resolution. I may use them when I look to buy my next vehicle, but will not use them for service work not related to recall or warranty. More

Failed to repair the problem The compass on my 2019 Cherokee works intermittently, the service manage said it works. I had the car in for the same issue in April and the service The compass on my 2019 Cherokee works intermittently, the service manage said it works. I had the car in for the same issue in April and the service adviser confirmed the problem and said the new part would be ordered. We were never recontacted and the part was not ordered. The compass still does not work after spending a total of 4 hours over two trips to the dealer. I have purchased Chrysler products my entire life, I have a brother and sister that work at Auburn Hills, this is worst experience at a Chrysler dealer I ever experienced. More

Timely and informative. When they said 2 hours, they were spot on. The Uber service provided for me to go back home and then be picked up again was sweet! When they said 2 hours, they were spot on. The Uber service provided for me to go back home and then be picked up again was sweet! More

Amazing!! Jorge made my first car buying experience awesome! He took his time with my sale to make sure I was happy and he is so personable beyond regular custo Jorge made my first car buying experience awesome! He took his time with my sale to make sure I was happy and he is so personable beyond regular customer service! My mom and I both bought cars from him. Go see Jorge at Chrysler Dodge Jeep Ram!! More

My review Thanks Jorge. It was a pleasure to do business with you And everyone there. We’ll be back for sure the next time we buy a car Thanks Jorge. It was a pleasure to do business with you And everyone there. We’ll be back for sure the next time we buy a car More

Great experience for the second time This is my second purchase in a year. It's a beautiful, huge dealership, and both my deals went smoothly. I traded in my previously new Wrangler for a This is my second purchase in a year. It's a beautiful, huge dealership, and both my deals went smoothly. I traded in my previously new Wrangler for a slightly used RAM because I wanted something else. I got the prices I wanted and the truck I needed. More

Quick service including a detailed easy to read multi inspection report. The service writer Jesus Rodriquez was very pleasant and efficient and even washed my vehicle when it was complete. inspection report. The service writer Jesus Rodriquez was very pleasant and efficient and even washed my vehicle when it was complete. More

Exceptional Chuck greeted me with a smile when I arrived. He asked how he could help. Rhonda came out and took the specifics. Both individuals were courteous, Chuck greeted me with a smile when I arrived. He asked how he could help. Rhonda came out and took the specifics. Both individuals were courteous, respectful and expressed a desire to make certain everything I needed would be taken care of. More

Great Dealership Simple, Fast, Friendly and Fair. The facility is impressive but it's really about the people. Great Dealership. I would not hesitate to recommend t Simple, Fast, Friendly and Fair. The facility is impressive but it's really about the people. Great Dealership. I would not hesitate to recommend them. More

This place is top notch in sales. Everyone was very helpful and friendly. They were well informed and explained everything. We were able to get the deal we needed to be able to purchase this vehicle. helpful and friendly. They were well informed and explained everything. We were able to get the deal we needed to be able to purchase this vehicle. More