Cape Coral Chrysler Dodge Jeep Ram

I recently helped my 78 year old father negotiate the purchase of a pre-owned vehicle from Cape Coral Chrysler Jeep Dodge. My initial contact was on the phone with sales person Brandon Manomat. In short purchase of a pre-owned vehicle from Cape Coral Chrysler Jeep Dodge. My initial contact was on the phone with sales person Brandon Manomat. In short he questioned my intelligence after I shared what we wanted to accomplish, not a good first experience. The following day I got ahold of the pre-owned sales manager Rocky Rycenga sent him all the particulars and photos of my Dad's trade-in and we were able to agree on numbers and he agreed to deliver the vehicle and pick up the trade 57 miles away. He turned me over to another sales person Mathew Oliver who was very professional and a pleasure to work with. Before Mathew left the dealership to bring the vehicle to us the finance manager Wendy Duncan called my Dad and lied to him about the factory warranty that was left on the vehicle he was purchasing and convinced him to purchase an extended warranty. I fortunately caught Mathew before he left when I found out about the warranty and asked to speak with Wendy who knew I was negotiating on behalf of my father. I politely asked her to remove the warranty, she tried to convince me that again there was no factory full coverage left. Fact is there is at least 4 years/55,000 miles of full coverage left. I again asked that she remove the warranty, her tone changed and she called me a "d**k" as she was hanging up. I was stunned and upset so I sent the general manager Jay Ganzi an email on what took place. He called me a short time later and apologized for the way I was treated and told me Wendy Duncan had recently given her notice and was on her way out anyway. He asked if there was anything that he could do, I asked if he could improve the deal for my father that would be helpful. He promised to call me the following day to let me know what he could do, ..that was a week ago. I was also promised a phone call on if they could locate a second key for the vehicle, that call also never happened. The insulting name I was called by the finance manager was in itself inexcusable but for the bad experience to be compounded by not receiving a follow up call as promised is very telling. Oh, almost forgot I was promised an email with copies of the documents my father signed, that never happened either . Now I understand why there are so many bad reviews from customers on service at this dealership. More

Good selection, good pricing (no haggle). The wait could have been much better. Took forever to get to financing to sign our documents. The only dealer in the area that had 2021 Wrangler Islanders on the l have been much better. Took forever to get to financing to sign our documents. The only dealer in the area that had 2021 Wrangler Islanders on the lot (not in transit). More

I like to know who the lender is, please.James R. I like to know who the lender is, please. James R. Brown 4036 NE 9th Ave. Cape Coral, FL 33909 jr54brown@gmail.com 239-2704411 I like to know who the lender is, please. James R. Brown 4036 NE 9th Ave. Cape Coral, FL 33909 jr54brown@gmail.com 239-2704411 More

Took my car in to get radio gps unit repaired a week later i got my car back, they did give me a mini van to drive until my car was repaired. later i got my car back, they did give me a mini van to drive until my car was repaired. More

Great salesman to customer service.Brandon Manomat was awesome!!!! Also Charlie a Finance Agent was totally awesome s as well. These men deserve recognition & a raise!!! If I could give over a 5 star I awesome!!!! Also Charlie a Finance Agent was totally awesome s as well. These men deserve recognition & a raise!!! If I could give over a 5 star I would! More

Came in to get my oil changed and tires rotated it was done quickly and was very happy thank you will see you next time done quickly and was very happy thank you will see you next time More

Bought my car at Gettel...they were horrible you guys were amazing from when I walked in til I drove out in my nice clean car were amazing from when I walked in til I drove out in my nice clean car More

Jose was good but still waiting to hear back about painting the top of tailgate correctly as promised part of the deal. Please let me know ASAP even if you need to get a paint shop involved Jose told painting the top of tailgate correctly as promised part of the deal. Please let me know ASAP even if you need to get a paint shop involved Jose told me have none at the dealership. Last thing he told me after taking picture I am sending this to the higher up. Still waiting please advise. Thank you More

Ryan did an awesome job start to finish. Timely service and gave a very thorough explanation on required repairs. Very good experience. I will be back. and gave a very thorough explanation on required repairs. Very good experience. I will be back. More

Best seller, good at explaining everything helped translating seller is very professional and highly recommended I’m leaving the dealer with an awesome experience very thankful. translating seller is very professional and highly recommended I’m leaving the dealer with an awesome experience very thankful. More