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Campbell Ford - Service Center

Niles, MI

4.7
407 Reviews

407 Reviews of Campbell Ford - Service Center

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November 07, 2023

Great customer service. The car was done in a timely manner. And from what I can see they did a great job. More

by mjwilfert
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson
Nov 10, 2023 -

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our service department and glad that Jacob, your service writer, was able to take care of you. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

November 03, 2023

They have great service which is done in a timely manner. Their waiting lounge is comfortable and stocked with snacks and coffee, along with a tv to help pass the time. More

by MURBANS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson
Nov 10, 2023 -

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great experience in our service department and with Jacob, your service writer. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

November 01, 2023

Everyone did a great job. Very professional. They took great care of my car. Thank you More

by kab10090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Great Customer Service. Tony was very helpful. Our truck is running great. Prices are tad high, but they do good work. More

by SMENDEZ10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check out women was great. , Tony Coshow, Jacob Dawson
Nov 03, 2023 -

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great experience in our service department and with Tony, your service writer. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs. Kait Genge, Business Development Manager

October 27, 2023

On-Site mobile service is really a fantastic solution for busy customer’s’ schedules. No more waiting around for your service to be finished at the dealership! More

by ZIELBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Simon
October 23, 2023

There is a noise in the rearend when you back up and they said they fixed it, it still makes the noise. More

by NALLS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coshow, Jacob Dawson
October 23, 2023

The service department is great and the only reason why I continued to do business here, but my new car sales experience was and has been terrible from top down. Threatened to not sell me the car I ordered a More

by Tcirajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow, Judy Dawson, Jacob Dawson
October 21, 2023

Katelyn is very knowledgeable about Ford’s offerings such as warranties and incentives. She explains them thoroughly. She is why I choose Campbell Ford to help me buy out my lease. Also, the service depa More

by jules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Peterek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Campbell Ford responded

Julie, Thank you for taking time to describe your time here with Katelyn, and our service department, and for the rockin' 5 star review!! We are delighted to hear of your great experience with us! Thank you for choosing Campbell Ford to take care of your sales and service needs. We hope to see you again any time you're in the area! Kait Genge, Business Development Manager

October 19, 2023

I checked on my truck after a day and a half and and they hadn’t looked at it and no timetable for when they would, so I picked it up as I needed to get to several Dr. appointments. More

by ganopainting
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow
October 16, 2023

Amazing service. They are always going above and beyond at campbell ford, thank you for all that you do. More

by John Yankey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow, Judy Dawson, Jacob Dawson, Moe Simon, Marissa Stambaugh
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