Back

Campbell Ford - Service Center

Niles, MI

4.6
691 Reviews

691 Reviews of Campbell Ford - Service Center

Sort by
March 16, 2025

Campbell Ford contacted me over a recall. They scheduled an appointment for a Saturday morning and they never showed up. I had moved the car into a heated garage so that it wouldn’t be cold f More

by Adconnor1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t care to know
Mar 20, 2025 -

Campbell Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure that all our customers have a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 15, 2025

Brittany was very courteous and explained the recall information very well. I appreciated her coming to my house to do the service work. More

by ARMSWH
Recommend Dealer
Yes
Employees Worked With
None
Mar 16, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

March 15, 2025

They did a very good job and was very helpful. Told me what needed to be done and what didn’t More

by ottkm04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 14, 2025

Looks great Much appreciated Attention to detail great Very satisfied Will recommend your work to all More

by kochmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 12, 2025

Things went very well. He was courteous, timely, quick, and efficient. I appreciated being able to use this service. You need to include a "Not Applicable" option for so More

by johnnay2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
Mar 12, 2025 -

Campbell Ford responded

Thanks, Johnnay, for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 12, 2025

From the moment I arrived the Customer Service was welcoming, supportive, and accommodating. The overall experience was great as they communicated effectively, made appropriate recommendations, and More

by ksmurphy25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Campbell Ford responded

Thank you so much for your excellent review! We are so glad Vincent had the opportunity to work with you and thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

March 11, 2025

The service was great! The tech came to my place of business, fixed my car, and I didn’t have to go anywhere!! It was awesome!! More

by SHELLEMCNAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Campbell Ford responded

Shelle, Thanks for sharing about your service experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 10, 2025

They always try to please their customers they listen to their customers and they try to get out asap More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Fletcher I haven't no dealing with him
Mar 11, 2025 -

Campbell Ford responded

Hi Jimmy: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

March 08, 2025

Campbell Ford goes out of their way to make things convenient for the customer. Many companies don’t do that. More

by mstephenson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylaar
Mar 09, 2025 -

Campbell Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

March 08, 2025

Nice work. Did a nice job on front end of my 2019 Ford f160. Thank you More

by tomandlisadavis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision
Mar 09, 2025 -

Campbell Ford responded

Thanks, Tom and Lisa, for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

...
8
...