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Campbell Ford - Service Center

Niles, MI

4.6
498 Reviews
Call Service Center (269) 684-8300

498 Reviews of Campbell Ford - Service Center

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October 15, 2024

Campbell Ford sent a mobile service technician to my home for an oil change and to do some factory service updates. It was quick and very convenient. I appreciate the service that they provided. More

by JEN_KLITCHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
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October 15, 2024

Vehicle was towed to location and it was taken care of in a timely manner. They were in contact to answer any questions. More

by tremeisecole
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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October 13, 2024

Campbell Ford sent a mobile team to my home to do several factory updates and because it was necessary to replace part of the driver’s door, they were very accommodating to arrange a rental car while mine wa More

by KEPETER44
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Campbell Ford responded

Thank you so very much for the kind words.

October 13, 2024

Fast response from front desk to service department, no long wait time to receive service. Professional and courtesy staff. Definitely recommend this dealership! More

by SLVRSPOON98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 12, 2024

Disappointed work requested was not performed estimate for repairs $6790.00 was almost $1980.00 more than job completed by Eby Ford Not planning to to ever come back to Cambelll Ford More

by RHUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry you feel that way. We pride our selves on being very competitive on our service pricing. I’m not sure what the difference was in the quote or what the quote was for but would very much interested at taking a look at the specifics to see what we may have been able to do differently to keep your business. If you could provide me with the details I would provide you with a complimentary mobile service maintenance visit for your trouble. Thank you and again I’m sorry.

October 12, 2024

They were great, came on-site to change the oil in all three of our vans. Very Helpful. More

by NateX350Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Campbell Ford responded

We are so very proud of our Mobile Team. Thank you for sharing.

October 11, 2024

Bad work no checking cars before leaving put wrong parts on car poor computation gave a 25 dollar gift card for bad work could at least bought me dinner before taking advantage of me More

by Jt1075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Dawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry for the situation. I was made aware of this situation which happened while I was on vacation. I understand you have a beautiful Jeep. This was obviously not our finest hour. You can see by the other reviews this is not a normal experience for our customers. We most definitely could have done much better to make sure that final inspection was completed exactly as we have it outlined. I would also like to offer you a complimentary Mobile Service maintenance visit if you are willing to allow. Just let me know and I'll get you in touch with my Mobile Team. Again, I’m so very sorry.

Oct 14, 2024 -

Jt1075 responded

Sure whats include

October 10, 2024

Fantastic service from Lori to mechanic. I have already recommended you to several other people as far as Benton Harbor. Thank you for wonderful service. More

by Cheryl Pelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Wagner
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October 10, 2024

Vincent was very friendly and knowledgeable. Everyone that we dealt with was very helpful, wonderful. More

by LISAFRANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 10, 2024

When I leave voice messages I seldom get a call. Takes several days of trying. More

by DOLBEEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry for the communication issues you experienced. We do try our very best to follow up in a timely manner with our customers. I will get with Service Management to review and look for improvement opportunities. Than you for the feedback.

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