Campbell Ford - Service Center

Unbelievable service! Their mobile service they provide is second to none. Will use them in the future! Their mobile service they provide is second to none. Will use them in the future! More

Campbell Ford was able to pick up my truck, handle a recall, and bring my truck back all in one day with very little need from me to do anything. It was super handy and I really appreciate their white g recall, and bring my truck back all in one day with very little need from me to do anything. It was super handy and I really appreciate their white glove service. More

Excellent customer service and attention to detail. Waiting area clean and comfortable. Service department keeps me informed on progress Waiting area clean and comfortable. Service department keeps me informed on progress More

Picked up my car and Fixed my transmission fast with no issues. Kept me updated on the repairs and cost. issues. Kept me updated on the repairs and cost. More

The service center lacks in communication, they also seem to have no confidence in fixing ongoing issues. Brought my truck in 5 times for the same check engine light, finally reached out to Ford to get some to have no confidence in fixing ongoing issues. Brought my truck in 5 times for the same check engine light, finally reached out to Ford to get some help and by that time Campbell Ford suggested I find another repair shop. Would not recommend taking your vehicle here. More

The mobile mechanic is wonderful! He was fast, friendly and efficient. We’ll definitely use them again! He was fast, friendly and efficient. We’ll definitely use them again! More

Moe was on time very cordial and did a great inspection and oil change for us and oil change for us More

Drop the ball on everything. From ordering my part to the repair of my suv. 3 months on waiting for a part that they had in stock after a month and never called. Said it would ta From ordering my part to the repair of my suv. 3 months on waiting for a part that they had in stock after a month and never called. Said it would take 1 day to fix the car but it took 4 and comes back with a dent in the door. NOT HAPPY AT ALL! This was there second chance and I will never go back. More

My review is service related as I have never purchased a vehicle from Campbell Ford. The service department has very kind and considerate people working there. Everyone is always very nice and I appreciat vehicle from Campbell Ford. The service department has very kind and considerate people working there. Everyone is always very nice and I appreciate the attention they give me. However, I do have a hard time doing business with a company on customer service alone. I also want the company to stand behind their work and with Campbell Ford that is not the case. During 2024, I had my vehicle at Campbell for a total of 6 weeks (2 different occasions). This unfortunately is a Ford concern, not a Campbell specific concern. The first time was a transmission replacement for 5 weeks. Most of the time my car just sat under a tree. Upon completion of work they couldn’t even wash the vehicle, they returned it to me full of sap and tree droppings. Then just 5 months later the vehicle had to go back in to have the camshaft replaced (1 more week). During a camshaft replacement the entire engine needs to be removed. This is a very labor intensive fix and we entrusted Campbell to complete that for us, which they did. Then not even 5,000 miles later we were hemorrhaging coolant. I couldn’t keep coolant in my car. We took it in again and were told that there was a “kink” in the radiator hose which caused it to crack. So our first thought was a “kink” doesn’t just happen (the vehicle only has 70,000 miles) and this “kink” was a result of when they removed the engine during the camshaft replacement. Their response - “No, this is normal wear and tear”. I have owned many vehicles for well over 70,000 miles each and NEVER have I EVER had a radiator hose develop a “kink” and caused a crack that resulted in a replacement. This is 100% a result of an error on Campbell’s part when fixing the camshaft. It is unfortunate that Campbell cannot stand behind their work and own up to a mistake they made. It is also unfortunate that they are relying only on kind employees and NOT quality of work. If you are looking for a pleasant person to person interaction for your service needs, please visit Campbell. Unfortunately, I will be looking elsewhere for all my service needs. More

The servic technician Zach that came to ky home to fix a recall was kind and friendly. Arrived on time. Completed recall timely. recall was kind and friendly. Arrived on time. Completed recall timely. More