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Campbell Ford - Service Center

Niles, MI

4.6
665 Reviews

665 Reviews of Campbell Ford - Service Center

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April 10, 2025

Vincent was great about communicating with me to let me know what was happening with my car. If I called with a question, he always promptly called me back. More

by KAYLAMFOSTER92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 10, 2025

Easy to schedule a mobile service and service techs were easy to communicate with and knowledgeable. More

by stevenkalmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Simon
Apr 10, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

April 10, 2025

Had factory recall on back up camera. Now after it was done, a picture of a pick up truck is on the main screen, not what was there from the factory. I called in and you are coming back o More

by SADIEHORA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 09, 2025

Service is great. People are friendly and helpful without trying to sell me more. They explain things clearly. More

by MISSY49120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 08, 2025

Haven't had much luck there. Maybe my problem. Service manager very good. Sales manger not so. More

by na13
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Hernandez
Apr 08, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

April 06, 2025

Thank you, everyone at Campbell Ford. I had my oil changed. Everything went well. Then I had an estimate for my vehicle due to damage from the weather He had me in and out In no time. T More

by AOHARA1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 06, 2025

Their service is fantastic. They go over everything very well and let you decide. They are transparent on the cost and recommending on service options! More

by CDM345
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 06, 2025

They came through again getting a tire fixed for us. Awesome service as always. Thanks! More

by NateX350Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 06, 2025

When you fix a tire 8 feel the car should be lined, not sent away 😕 with a bad vibration. It's hard to even drive!!! More

by LORDNANCYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who it was
Apr 10, 2025 -

Campbell Ford responded

Providing a positive experience is our top priority, Nancy, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 05, 2025

Very good workmanship. They tell and show you what needs to be replaced and they are very respectful of your vehicle More

by davehildebrandt283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Daly
Apr 05, 2025 -

Campbell Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

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