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Campbell Ford

Niles, MI

Overview
Employees
Reviews
Vehicles
4.7
1,937 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,937 reviews

January 16, 2024

We have had a great experience at Campbell Ford. I love their service Department. They will work with you to get your maintenance done and the best part is the friendliness of the people in the ser More

by Wyuhasz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow, Judy Dawson, Jacob Dawson, Moe Simon
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January 16, 2024

These Guys ROCK and the Service Level Is BAR NONE ! !! I will Buy my Retirement Vehicle from Campbell !!! More

by JFOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow, Judy Dawson, Jacob Dawson, Moe Simon
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January 16, 2024

Always great customer service . Very professional and personable. Jacob does a great job on our vehicle . More

by Bsgodschild68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow, Judy Dawson, Jacob Dawson, Moe Simon
Report | Print
January 16, 2024

They have always been excellent and reasonably priced when needed to service my vehicle and they go above and beyond I had a recall and could not get my truck to them so they sent a tech to my home and p More

by vetoloco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow, Moe Simon
Report | Print
January 16, 2024

They were very easy to deal with and very accommodating and great service department for my six mont check up and oil change. More

by CALDERONE1404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Bell, Tony Coshow, Judy Dawson, Jacob Dawson, Moe Simon
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January 15, 2024

We have purchased three vehicles from you over the years. We don’t even think about another dealership when we look for a car. More

by PEBREHMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Campbell Ford responded

Thank you very much for taking the time to leave us a ROCKIN' 5-Star review regarding your sales experience here at the dealership, and with Erik Blad, your sales professional. We genuinely appreciate your business and are so happy to have you guys in our Campbell Family! As always, don't forget your free car washes for life. Thank you!! Kait Genge, Business Development Manager

January 10, 2024

Kait was pleasure to work with and the transaction was simple and painless. My new car was delivered as promised to my home 90 miles away and the old one taken. I wish the car dealers in the Chicago area More

by jbk999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kait Genge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Campbell Ford responded

Hi Janice, Thank you so much for taking the time to describe your simple, painless vehicle purchasing experience with us, and thank you for the PERFECT 5-Star rating! We are sincerely grateful for your business, even from 90 miles (and a few states) away! Enjoy your beautiful new Bronco Raptor for many miles to come!! Kait Genge, Business Development Manager

January 06, 2024

Easiest car deal ever. Zero pressure, good price, very friendly and helpful. Truly a 5 star experience!!! More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Campbell Ford responded

Hi Jim, Thank you so much for taking the time to leave us a PERFECT 5-star rating and for describing your zero-pressure, 5-star experience at the dealership with Erik Blad, your sales professional! We sincerely appreciate your business. Thank you!! Kait Genge, Business Development Manager

January 05, 2024

I had an issue with my vehicle and expressed my frustrations with Erik. He listened to me and figured out a way to fix the situation. I left happy and am always confident that they will do their be More

by J. Shaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow
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Jan 15, 2024 -

Campbell Ford responded

Hi Jessica, Thank you for taking the time to leave us a wonderful review regarding your experience here and with Erik Blad, your sales professional. We are thrilled to hear he was able to listen to your needs and take care of you, and that you left happy and satisfied! We greatly appreciate your business. Thank you! Kait Genge, Business Development Manager

January 04, 2024

A few years ago I purchased a Ford Edge from the dealership and only had an issue with the service department. They didnt want to fix the rear tail light assembly which had a crack in it which we n More

by Could be better
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Coshow
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Jan 04, 2024 -

Campbell Ford responded

Hello, On your Ford Edge you had a cracked taillight. This is not a warrantable item, therefore the service department had no way to replace it under warranty. Regarding your recent visit, it was made very clear to you why we couldn't cover the wheel bearing and speed sensor. It is due to the under coating that you had installed on your new vehicle. We returned the old parts to you and showed you exactly what the issue was and what caused this. As stated on your repair order, "Performed test drive and verified warning lights on. Checked for codes and found code C0034 for the right front wheel speed sensor. Removed wheel to perform electrical diagnosis and found the vehicle had undercoating on the sensor and damage to the tone ring." Austin Davey, Service Manager 269-684-8300, EXT 303

Jan 04, 2024 -

Could be better responded

Thanks for the reply to both issues. The Ford Edge tail light assembly appeared to be broken at delivery/pickup since there was moisture in the taillight. There was a lot of discussion about it at that time too. For the Explorer, there was also a lot of discussion and written explanation which did not match what obviously looks like a defect in the magnet/tone ring. The undercoating was on the sensor cable and not on the wheel hub/magnet ring. This was also made clear. Since it was speculation as to the reason for the defective part, it is disappointing that the assumption is that we caused this by the undercoating. It appears to the mechanic that looked at this after the repair that it would have been inconclusive as to the cause. Research also indicates that dust, dirt, salt, and other debris can cause this type of failure. The service department may not realize that some of the customers are engineers that supply sensors to Ford and other manufacturers. We know something about vehicles…..

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