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Campbell Ford
Niles, MI
1,797 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,797 reviews
August 24, 2023
Very poor communication. No sense of urgency to answer my questions. Felt like he was avoiding my calls. Alluded to my car not being his priority at the time. Scheduled our a No sense of urgency to answer my questions. Felt like he was avoiding my calls. Alluded to my car not being his priority at the time. Scheduled our appointment at 8 am, but by 4pm that day had not begun identifying the problem that we brought it in for. Kept the car another day with little to no information provided to us. Very unprofessional. Poor customer service. We bought this car there because of the amazing customer service that we had back in 2019/2020 with repairs on our old car. Totally changed now. May have to consider going elsewhere next time. More
by tspeper
Verified Customer
August 21, 2023
They offer every service you can imagine, And then some, definitely go above a beyond to make any service A+ definitely go above a beyond to make any service A+ More
by cherimidd
Employees Worked With
Other Employees :
Tony Coshow, Judy Dawson, Jacob Dawson, Moe Simon, Marissa Stambaugh
August 19, 2023
If you aren’t buying a car from JZ you are throwing your money away. Jason cares about his customers needs and works to get them everything they want. money away. Jason cares about his customers needs and works to get them everything they want. More
by RONHALFMAN
August 17, 2023
Friendly service. Kept me well informed as how it was going. Vincent was great to deal with. Kept me well informed as how it was going. Vincent was great to deal with. More
by JMSCHERP
August 14, 2023
Very happy with my purchase. Erik was very helpful and frendly, and I was satisfied with my trade in value, which is ultimately the only reason I was able to go through with the Erik was very helpful and frendly, and I was satisfied with my trade in value, which is ultimately the only reason I was able to go through with the purchase. Thanks again! More
by r2000d
August 05, 2023
Fixed nothing and charged me $75. Acted like this was a deal they were cutting me...instead of $150. Acted like this was a deal they were cutting me...instead of $150. More
by jsatterfield
August 02, 2023
Stopped by mid-morning on a Friday with a screw in my tire, Jacob worked me in, it took awhile but the tire was fixed and I was on my way. Just GREAT service with people that care. And what a great waiti tire, Jacob worked me in, it took awhile but the tire was fixed and I was on my way. Just GREAT service with people that care. And what a great waiting area (good coffee). Thank you for going the extra mile. More
by ROCKO269
Employees Worked With
Jacob Dawson
August 02, 2023
Always friendly, ready to show me what I want. Pricing fair, not much room to negotiate any more. Quality vehicles, great service, good coffee while you wait. Pricing fair, not much room to negotiate any more. Quality vehicles, great service, good coffee while you wait. More
by simonsgl
Employees Worked With
Other Employees :
Tony Coshow
August 01, 2023
Sales pretty good and I wrote a positive review although a couple of items did not get done which made me follow up with them to address and fix. Service has been good overall. Heather in finance ha a couple of items did not get done which made me follow up with them to address and fix. Service has been good overall. Heather in finance has not called me back for two days regarding title issue. This is the second delay I have received from this person/department. Where is the accountability and quality?? More
by GSWOLFSON
