Campbell Ford

Katelyn went the extra mile to make sure everything was satisfactory on the vehicle and with the experience. She did a great job. We will be recommending her to friends and family. satisfactory on the vehicle and with the experience. She did a great job. We will be recommending her to friends and family. More

I am a 61-year-old professional man, In all my years of buying a new car this was absolutely the worst experience ever! On a side note, I came to Campbell Ford because of the extremely positive experience buying a new car this was absolutely the worst experience ever! On a side note, I came to Campbell Ford because of the extremely positive experience I had buying my Taurus Limited back in 2011. I truly felt that Campbell Ford was a "family business", with "family values" wow was I wrong! After waiting for almost six months, I purchased the Ford Explorer Platinum because I am a man of my word, something I feel that Campbell Ford is definitely lacking. I understand that circumstances happen, so many things are out of our control. But I just can't understand the lack of common communication., that starts and stops with Campbell Ford's leadership, or in my case, lack of Leadership. I even suggested that since the name of the business is a family name, it would be nice to discuss my situation with Mr. Campbell, but I was told "Only if he was in at the time of my visit, would that even be possible. Well, there you go, if the " owner or family" is not concerned with a customer's experience, then that certainly explains the lack of accountability with the Leadership in this organization. I did on my own, call the Ford Motor Company in Detroit and was given the "real" reason my car was delayed. I was fortunate to have the VIN number and they (Ford) did the leg work to inform me of the very long delay. They even apologized for the delay, something to this day was not offered by Campbell Ford Leadership. The one positive, the saving grace of this awful situation was my new assigned salesperson, Erik Blad, who went out of his way to keep the communication doors open and made me feel that my business was truly wanted and appreciated. Erik treated me like a valued customer, and for that, I am forever thankful. Erik was not my original salesperson. Erik was assigned to my purchase after I called to complain about the lack of communication from Campbell Ford. There is a slight glimmer of hope for your business because you have Erik on your team. I hope this review will be taken seriously and hopefully what I experienced at this dealership will never happen to anyone in the future. Just so you know I am not a person who complains, I have never given a poor review to anyone or business in my life. Campbell Ford let me down in so many ways, but I am only one person, my business will not make or break your company. But I do believe that if you don't get better, down the road it will affect your bottom line. Yours is a business of people, that happens to sell cars, please don't lose the "Customer Focus" facet of your business. Thank you for listening. More

Excellent staff. The service manager who helped me is wonderful. His name is Jacob. All of them are kind and professional. The service manager who helped me is wonderful. His name is Jacob. All of them are kind and professional. More

Friendly, efficient and timely They let me know what would happen and answered my questions would happen and answered my questions More

I appreciate there willingness to help me out! When I have called with questions, they have abel to answer them! When I have called with questions, they have abel to answer them! More

I bought my vehicle from Campbell Ford and couldn’t be happier. The dealership has a great service department and on-site body shop to meet all your needs. happier. The dealership has a great service department and on-site body shop to meet all your needs. More

5 Good people excellent service Will recommend to all my friends Will always use their service department friends Will always use their service department More

Friendly and very efficient Jason was available and responsive to questions regarding my recent purchase responsive to questions regarding my recent purchase More

It was a great experience working with Leon and Erik. I feel like they really cared about what I was looking for in a vehicle and would definitely recommend CampbellFord to friends and family. I feel like they really cared about what I was looking for in a vehicle and would definitely recommend CampbellFord to friends and family. More

Mr Goldman was impressive in his manner and skills as a salesman. He was polite and professional about his job. Mr Goldman went to great lengths to answer all my questions on my F150 . He sat down and expl salesman. He was polite and professional about his job. Mr Goldman went to great lengths to answer all my questions on my F150 . He sat down and explained in great detail all the features that came on the truck . I had my truck in to day for a small problem and he showed great interest in helping in getting it resolved in a timely manner. Most of all he started each interaction with a smile and a handshake . More