Campbell Ford
Niles, MI
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Jacob is always friendly, helpful, and efficient. He helped troubleshoot a radio problem that we have been having and offered a few solutions. Eric Blad has made every experience with Campbell Fo He helped troubleshoot a radio problem that we have been having and offered a few solutions. Eric Blad has made every experience with Campbell Ford a great one! More
A few months ago the Campbell Ford service department failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the serv failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the service manager at Campbell. I called to find out what was going on and the service manager was also rude with me, saying they could not pick up the car. Skip forward to today, December 14th 2023. We scheduled the service of the same vehicle with Campbell and they agreed to pick up and deliver the car back to us after the service was complete, but again the failed to show.. My wife called me while I was out working so I called the dealership and was getting no reply from the service manager. I called several times and left voicemails and finally spoke with him. He refused to pick up the car because he said he was short handed. I insisted and he still refused. I spoke with the fixed operations director who immediately invited me to stop coming to Campbell. In fact he angrily and rudely insisted I stop coming to Campbell and go to another dealership. They finally picked up the car at 10 am and returned it at 5:30...7.5 hours. My wife was in tears when I got home. This is without excuse and abusive. I will never return to Campbell because we have been treated terribly by the service manager and the fixed operations manager on more than one occasion. Customer service and satisfaction? Nope...not at Campbell! More
They had what I wanted. They offered me me a fair trade. And to think I initially went in kust to get a new battery, and I left in another car that had 60,000 miles less on They offered me me a fair trade. And to think I initially went in kust to get a new battery, and I left in another car that had 60,000 miles less on it. It was a good day. At least give Campbell's a chance. More
As always, their sales team provides excellent service and answers any questions you may have. They make the process quick and easy and are there for you long after the sale!! and answers any questions you may have. They make the process quick and easy and are there for you long after the sale!! More
Had to wait 8 weeks to get our car back due to waiting for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! More
This is my second time buying a vehicle from Erik and Campbell Ford. It was nothing but a great experience and usually in my experience car shopping isn’t. Erik made it simple and explained everything al Campbell Ford. It was nothing but a great experience and usually in my experience car shopping isn’t. Erik made it simple and explained everything along the way. More
I stopped in and talked to Katelyn about keeping an eye out for a used vehicle and within a week she found me a used vehicle that was traded in. I am very super happy with how she works her work ethic is out for a used vehicle and within a week she found me a used vehicle that was traded in. I am very super happy with how she works her work ethic is very impressive. And she also kept in very good contact with me on financing and my options on buying a truck she did a very good job for us. We appreciate everything she did. More
Katelyn and all the staff at Campbell Ford were very helpful with my recent purchase. No wonder this is my third vehicle purchased from them. helpful with my recent purchase. No wonder this is my third vehicle purchased from them. More
Having the mobile service would be one of the reason I would buy a car from Campbell. Mo was awesome! He was working out in the cold and rain...he deserves a raise! would buy a car from Campbell. Mo was awesome! He was working out in the cold and rain...he deserves a raise! More