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Campbell Ford
Niles, MI
1,795 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,796 reviews
February 17, 2024
When I got there they said my appt was the week before; it wasn't. They offered that appt but I couldn't because I already had another appt. that day so took the appt for 2/14 at 10:30. First they told me it wasn't. They offered that appt but I couldn't because I already had another appt. that day so took the appt for 2/14 at 10:30. First they told me they couldn't work me in, the offered to come to Coloma and get the car and then bring it back. I said I'd just take it to Sparkle. They did work me in after checking with the service manager. They said my battery was in the 'red' zone; asked if I wanted to replace it. I said no. When I got home I looked at the mfg CCP was compared to what my battery was and my battery was 80% of mfg CCP. Unless a person is having trouble starting their car, 50% is more the norm to replace a battery. Other than that they were quite fast, apologetic about the appt mixup and washed the car. More
by CYNDYWINFIELD289
Verified CustomerEmployees Worked With
Jacob Dawson, Jacob Dawson
February 15, 2024
Great Service, thank you. On time, quick and very pleasant, I will always use this service moving forward On time, quick and very pleasant, I will always use this service moving forward More
by RESTEPHAN
February 14, 2024
Fantastic service, truly helped me find a car that I love. Would recommend to anyone looking for a new vehicle. love. Would recommend to anyone looking for a new vehicle. More
by taelor
February 04, 2024
Great place was very pleased with the help and guidance from them I love my new truck from them I love my new truck More
by ccolpitts2013
February 04, 2024
We have bought cars from Campbell Ford for years. Erik is an excellent salesman who even followed up with us after we had taken the car home. He did that to check in and see if we had any additional Erik is an excellent salesman who even followed up with us after we had taken the car home. He did that to check in and see if we had any additional questions. He is the face you want to project in the Campbell Ford brand. More
by TAZSANG
February 03, 2024
The service department needs to be a little more communicative about timing and car issues. I did end up trading the vehicle in due to how long it was at the service center. Erik was awesome and wen communicative about timing and car issues. I did end up trading the vehicle in due to how long it was at the service center. Erik was awesome and went above and beyond to make sure I got into a dependable vehicle and the transaction went very quick and smooth. More
by Heedhouse6
February 02, 2024
They are totally awesome and the pickup and deliver system for clients cars is amazing..!! system for clients cars is amazing..!! More
by SHAWKUNGFU03
Employees Worked With
February 02, 2024
Ron Metcalf is amazing to work with. He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and acc He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and accommodating. Highly recommend Campbell for vehicle purchase, service and body shop work. More
by palewispcr
Employees Worked With
Other Employees :
Heidi (the body shop administrative asst.)
