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Campbell Ford
Niles, MI
1,720 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,720 reviews
February 03, 2024
The service department needs to be a little more communicative about timing and car issues. I did end up trading the vehicle in due to how long it was at the service center. Erik was awesome and wen communicative about timing and car issues. I did end up trading the vehicle in due to how long it was at the service center. Erik was awesome and went above and beyond to make sure I got into a dependable vehicle and the transaction went very quick and smooth. More
by Heedhouse6
February 02, 2024
Ron Metcalf is amazing to work with. He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and acc He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and accommodating. Highly recommend Campbell for vehicle purchase, service and body shop work. More
by palewispcr
Verified CustomerEmployees Worked With
Other Employees :
Heidi (the body shop administrative asst.)
February 02, 2024
They are totally awesome and the pickup and deliver system for clients cars is amazing..!! system for clients cars is amazing..!! More
by SHAWKUNGFU03
Employees Worked With
February 01, 2024
I wish Kait would have called and let me know the car I was coming to look at was already sold. was coming to look at was already sold. More
by alicerienks
February 01, 2024
Eric is very good at trying to listen to our expectations and match some thing to it. He was very considerate of the fact that I needed to get to FedEx and made it work. and match some thing to it. He was very considerate of the fact that I needed to get to FedEx and made it work. More
by jon.brunner
February 01, 2024
Very easy to work with, I like the ability to have oil change and check up without driving to the dealership. Very friendly and alerted us when anything had changed. change and check up without driving to the dealership. Very friendly and alerted us when anything had changed. More
by wendhe55
Employees Worked With
Tony Coshow
January 26, 2024
They have been great to deal with. I hope they can stick with it. I hate to give up my Ford loyalty. I hope they can stick with it. I hate to give up my Ford loyalty. More
by blairfknaak
January 25, 2024
Vincent’s customer service was great, but took the work on my truck to drag out to 7 days total. Even though I was given a loaner, but felt like my vehicle was not a priority. on my truck to drag out to 7 days total. Even though I was given a loaner, but felt like my vehicle was not a priority. More
by IGWIEN
Employees Worked With
January 25, 2024
Addressed the issue with my F350 and really took care of me and the work ended up being covered under warranty. The whole staff that I had contact with was very personable from Vincent to the porters. me and the work ended up being covered under warranty. The whole staff that I had contact with was very personable from Vincent to the porters. More
by SCHOELLER7
