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Campbell Ford
Niles, MI
1,792 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,792 reviews
October 13, 2007
Terrible place. I wished I hadn't bought my SUV there.There are lots of dealerships that truly want your business and are willing to treat you nice. 1. The sales manager sweetened the deal by in there.There are lots of dealerships that truly want your business and are willing to treat you nice. 1. The sales manager sweetened the deal by including free oil changes for 5 years. Turns out that you MUST have all your maintenance done there. So every time you bring your car in you must pay a minimum of $48 (before taxes). It averaged about $1000/year on maintenance. They even charge 0.3 hours to check the tire wear. 2. Upon receipt of the vehicle they gave me a "Vehicle Report Card" in which it stated that the brakes needed to be changed very soon. The front had 2mm remaining and the rear 3mm. I guess they expected me to get the work done there. I bought new pads for my car and when I went to install them found that they were nearly new. 3. My dad went in to see if they could help him with the wiring so he could hook up the trailer hitch. They told him that he wasn't a client and it cost money to photocopy. I really regret buying my car there. That mistake wont happen again. More
by dargentrob
Employees Worked With
J Doyle
May 05, 2007
I bought a Saleen convertible and had Campbell install a supercharger that they advertised on ebay and promised 480hp. They installed the supercharger wrong and ruined the engine. Now I have a $60,000 car supercharger that they advertised on ebay and promised 480hp. They installed the supercharger wrong and ruined the engine. Now I have a $60,000 car with a bad motor. Campbell will not stand behind the work and I'm forced to pay for an attorney to get the money from them to pay for the repairs. This is the worst dealership I have ever dealt with. The service crew at Campbell Ford are a bunch of unprofessional clowns and I would not let them change the oil in my car. Also do not buy anything from Ron Ward as he will sweet talk you and run a scam on you all the way. Some of the most dishonest folks I have ever dealt with. More
by brockkk
Employees Worked With
Ron Ward and Eric Gold
