Campbell Ford

Great service and knowledgeable about the truck I was looking for. Very quick and efficient with making sure i got exactly the options I wanted on my new 2020 F150. They have been very accomodating so fa looking for. Very quick and efficient with making sure i got exactly the options I wanted on my new 2020 F150. They have been very accomodating so far with some minor issues when the truck arrived and the communication has been great from them through the entire process. Would definitely work with Erik Blad again on any future vehicles I might look for. More

Absolutely great Completely satisfied wi/h every department. Eric is vey knowlegable, polite, listens, and was there to help us. Besides he is very truthful. We wil Completely satisfied wi/h every department. Eric is vey knowlegable, polite, listens, and was there to help us. Besides he is very truthful. We will use your service dept and let our friends know the good about Eric and your service. More

Scott Mabry really worked hard to get me the Escape I wanted. I appreciate him and love my car! He sold Ford to our mom AND sold us our last 3 cars. wanted. I appreciate him and love my car! He sold Ford to our mom AND sold us our last 3 cars. More

As always, it was a great experience buying my new car with Erik at Campbell Ford. There’s a reason I keep going back there. with Erik at Campbell Ford. There’s a reason I keep going back there. More

Highly satisfied with the whole experience. We got exactly what we wanted and felt like we got a great deal as well. Will definitely be back. exactly what we wanted and felt like we got a great deal as well. Will definitely be back. More

As easy as can be expected in purchasing a vehicle... This is a nice, modern facility, the showroom is decorated with beautiful brand new sparkling Ford vehicles. I have found the staff to be attentive, c This is a nice, modern facility, the showroom is decorated with beautiful brand new sparkling Ford vehicles. I have found the staff to be attentive, courteous and knowledgeable. I purchased a Certified Pre-Owned Ford Escape, l am quite happy with the entire experience. More

Great Deal. Went the extra mile. Got the truck I wanted and even went 300 miles away to get it for me. A lot of help after the sale on operating all accessories. and even went 300 miles away to get it for me. A lot of help after the sale on operating all accessories. More

Aa big thank you to Jim and all of the other wonderful people at Campbell Ford and Lincoln for helping me get out of my old 2011 Buick Lucerne and into a brand new 2020 Ford EcoSport! Thanks for all of th people at Campbell Ford and Lincoln for helping me get out of my old 2011 Buick Lucerne and into a brand new 2020 Ford EcoSport! Thanks for all of the hard work you guys went through! More

Frustrating and Dishonest In Nov '18 I purchased a used vehicle from Campbell. I tried to make sure I asked all the right questions to ensure I was getting a good vehicle for t In Nov '18 I purchased a used vehicle from Campbell. I tried to make sure I asked all the right questions to ensure I was getting a good vehicle for the money I was spending. I was shown the inspection and repair audit papers from Campbell. In among the papers I noticed a notation in all caps: TIRE CONDITION RED, which I brought to my salesman, Scott's, attention. Scott went out to the service dept to ask about this notation and brought a man into the salesroom who said he thought they had replaced those tires. The man from the service dept then went outside to look at the tires. He came back inside and said to Scott and I that they had indeed put new tires on that car. Based on the answers to the questions I had asked and the assurance that vehicle had new tires, I purchased the car. At the conclusion of our transaction, Scott said that if I had any problems or concerns to call him. Two weeks after the expiration of my dealer warranty I did have an issue and called Scott and learned that there would be no help from Campbell. Fast forward to Dec '19, 13 months and 8,971 miles after I purchased my vehicle from Campbell. I had rec'd a recall notification from the manufacturer of my vehicle, I took it to a local dealership and asked that they also inspect my tires to ensure my car was ready for the upcoming winter weather. I rec'd a call from them almost immediately, I was told that one of my tires was below the industry discard standard and 2 of the tires were at the discard level. I called Scott at Campbell immediately, not because I thought he would do anything, but because I wanted him to know how frustrated I was to learn that the vehicle I bought had been misrepresented to me. Scott said that he would like to see the tires, so I immediately drove to Campbell, Scott inspected the tires, wrote down the size and said that maybe they could give me a discount on a new set of tires, but Scott also kept saying that there was nothing in writing that said they put new tires on the car. I agree, there is nothing in writing, but I had been told, in front of Scott, by a representative from the service dept that those were new tires. So at the conclusion of our conversation I told Scott I would wait to hear from him as to what Campbell would do for me regarding the tires. I left Campbell at roughly 3pm last Thu, it is now Tue and I have heard NOTHING from either Scott or Campbell. Yesterday we had freezing rain and snow move into our area so I went out and purchased new tires for my vehicle. In short, I would recommend that anyone purchasing a used vehicle from Campbell get an inspection from an independent mechanic and get EVERYTHING regarding your sale in writing because at Campbell their word and a handshake mean nothing. Also, even if I'm wrong about what I heard regarding the tires on this vehicle (which I'm not), shame on you Campbell for knowingly selling a vehicle that you know has TIRE CONDITION RED!!! More

Another easy and great experience My wife and I have purchased our last five vehicles from Jason Zeismer at Campbell Ford in Niles MI. Jason has made every experience a true delight. H My wife and I have purchased our last five vehicles from Jason Zeismer at Campbell Ford in Niles MI. Jason has made every experience a true delight. He is extremely helpful and listened to our needs. My last purchase a couple of weeks ago was the fast transaction for a vehicle purchase I have ever had. We return to Campbell Ford based off the excellent service we have received from Jason and everyone else. More