Campbell Ford

Thank you for using the Better Business Bureau's Online Complaint System. Filed by : Crystal Leitzinger 18891 W US 12 New Buffalo MI 49117 Filed against : campbell ford 2801 s 11th street Complaint System. Filed by : Crystal Leitzinger 18891 W US 12 New Buffalo MI 49117 Filed against : campbell ford 2801 s 11th street Niles MI 49120 Complaint Description: This complaint stems from a misrepresentation of product, in that we were told that there were four brand new tires on the vehicle when in fact there was only one, and of service. Prior to purchasing our 2006 Lincoln Navigator we, my boyfriend and I, requested he removal of a pet odor, a front end alignment, a reset of a tire pressure light, and we requested they address and fix a "shimmy" in the steering wheel. A "We Owe You" form was filled out with those requests listed, a form we unfortunately, for us, did not receive a copy. In addition, at a later date but still prior to purchase, we also requested Campbell Ford address and repair a noise in the dash, which was later discovered to eminate from the bug sheild. All of the requested repairs were completed prior to delivery of the vehicle, except one, the shimmy in the steering wheel. The vehicle has been in the shop a total of four times for the same problem. Campbell Ford has not given us any documentation for the servicing because they said since they were the ones doing the repairs we did not need any paperwork. At one point they thought that the rims were the problem, they arranged with Rousch for our rims to be switched out since they were under warranty, the problem was not resolved. As a result they now believe that the tires are the source of the problem but now are no longer willing to fix the vehicle because the first "We Owe You" mysteriously has come up missing. The only one they can find is the one we received the day the vehicle was delivered. We called Campbell and spoke to both of the salesmen we dealt with, Jack and Jason, they both stated that there was a "We Owe You " for the shimmy ,bug shield,and pulling to the right and even the finance manager named John even stated that though he can't say that he had seen the "We Owe You" he remembers the statement of that they will fix the "shimmy". Now, they all have recanted there statements and our now saying that there was no "We Owe You." If there wasn't a so called document , why have they had it in there shop 4 times since we have purchased the vehicle in July? We have contacted Ford complaint line and they started to help us with calling the dealership and arranging us to talk to someone new to fix our problem , then Ford found out that is was a exitsting problem before we bought the vehicle and now Ford is saying they can't help because it is a sales issue and we have to take it up with Campbell Ford. We have been trying to deal with Campbell, they do not return our calls and the phone operator has been instructed to forward our calls to a lady named Tracy's voicemail. The General Manager hung up on my boyfriend during our last phone conversation with Campbell. This is our last resort in that we don't know who else would be able to help us. We don't have the best credit in the world, but never expected to be treated like this. Your Desired Resolution: We are just seeking to have our vehicle fixed as promised by Campbell Ford. However, we would rather not have to return to that dealership anymore because of the way we have been treated by their employees. In addition we fear retaliation on their part as well. We would like to take it elsewhere, but no other dealership will take us because they say it Campbell Fords problem not theirs. Also, our concern is that if we do take our vehicle somewhere else and find that the repairs necessary are not under warranty we want Campbell to bear the financial responsibility for this issue. More

Terrible place. I wished I hadn't bought my SUV there.There are lots of dealerships that truly want your business and are willing to treat you nice. 1. The sales manager sweetened the deal by in there.There are lots of dealerships that truly want your business and are willing to treat you nice. 1. The sales manager sweetened the deal by including free oil changes for 5 years. Turns out that you MUST have all your maintenance done there. So every time you bring your car in you must pay a minimum of $48 (before taxes). It averaged about $1000/year on maintenance. They even charge 0.3 hours to check the tire wear. 2. Upon receipt of the vehicle they gave me a "Vehicle Report Card" in which it stated that the brakes needed to be changed very soon. The front had 2mm remaining and the rear 3mm. I guess they expected me to get the work done there. I bought new pads for my car and when I went to install them found that they were nearly new. 3. My dad went in to see if they could help him with the wiring so he could hook up the trailer hitch. They told him that he wasn't a client and it cost money to photocopy. I really regret buying my car there. That mistake wont happen again. More

I bought a Saleen convertible and had Campbell install a supercharger that they advertised on ebay and promised 480hp. They installed the supercharger wrong and ruined the engine. Now I have a $60,000 car supercharger that they advertised on ebay and promised 480hp. They installed the supercharger wrong and ruined the engine. Now I have a $60,000 car with a bad motor. Campbell will not stand behind the work and I'm forced to pay for an attorney to get the money from them to pay for the repairs. This is the worst dealership I have ever dealt with. The service crew at Campbell Ford are a bunch of unprofessional clowns and I would not let them change the oil in my car. Also do not buy anything from Ron Ward as he will sweet talk you and run a scam on you all the way. Some of the most dishonest folks I have ever dealt with. More