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Campbell Ford
Niles, MI
1,720 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,720 reviews
July 02, 2024
Katelyn and her team made the used car buying experience collaborative, a rare and shining customer service gem of an experience these days! Katelyn was professional, friendly, and made me feel heard. She collaborative, a rare and shining customer service gem of an experience these days! Katelyn was professional, friendly, and made me feel heard. She and Bill in Finance were courteous, prompt and knowledgeable. Behind the scenes, management, support staff and the Service Department contributed positively to my overall positive assessment of the dealership’s execution on quality and service principles. The couple of vehicle specific questions that Katelyn didn’t have immediate answers to, she researched, and provided comprehensive and timely answers. Time is traditionally a negative factor in buying a used car - not the case here: I felt neither rushed nor like the negotiating process was drawn out unduly. I did significant research prior to trading in my Jeep Wrangler for the Lexus NX350, and do feel that a fair transaction occurred for both parties. Thank you, Katelyn and Team. Rather than leaving the dealership exhausted as has at times occurred in the past, I was exhilarated to jump into my new ride for the drive home. And let me just add that the car looks great in the garage! :) More
by Alicia
June 29, 2024
Scheduling mobile service appointment was made easy by the service department. Technician that completed warranty work was very knowledgeable and communicated well. the service department. Technician that completed warranty work was very knowledgeable and communicated well. More
by GILLSTICK
Verified CustomerJune 28, 2024
Erik is great to work with. He takes the time to make sure the customer is happy with the new car and that they understand all the features of the car. Campbells has a great sel He takes the time to make sure the customer is happy with the new car and that they understand all the features of the car. Campbells has a great selection of inventory. I have leased several cars with Cambell an have never been disappointed. More
by MULIE1JIKE
June 28, 2024
Jason. ...made are visit stress free with out any sales pressure....He takes time with your wishes and explains everything thoroughly ....... ...made are visit stress free with out any sales pressure....He takes time with your wishes and explains everything thoroughly ....... More
by FTBragg82nd
June 27, 2024
We were treated well and received a good price on a vehicle. It was easy to do business with you. vehicle. It was easy to do business with you. More
by Hurtsd
June 24, 2024
This Ford dealership has a very friendly and knowledgeable staff. I was satisfied with their customer service knowledgeable staff. I was satisfied with their customer service More
by ATOMICDOG2020
June 19, 2024
Communication could have been a little better to confirm all paperwork was in order prior to me showing up to close deal. I was 100% online buyer and was disappointed to learn upon showing up that the infor all paperwork was in order prior to me showing up to close deal. I was 100% online buyer and was disappointed to learn upon showing up that the information I had previously asked sales rep was received and acceptable was in fact needed to be provided again. More
by dustintefs
June 18, 2024
Vincent and the entire team a Campbell Ford were exceptional to work with. We were on a long trip when our vehicle broke down. Despite difficult circumstances, Vincent went above and beyond to sec exceptional to work with. We were on a long trip when our vehicle broke down. Despite difficult circumstances, Vincent went above and beyond to secure a rental vehicle for us and to return our vehicle to us once it was repaired. During our time at Campbell Ford our interactions with all the team members we encountered was pleasant. If we lived in Michiana, we would be customers for life and would highly recommend Campbell Ford. More
by THECLEMDOG
Employees Worked With
June 17, 2024
We have done business with Campbell Ford exclusively for about 15 years; that alone speaks volumes about their customer service and support. about 15 years; that alone speaks volumes about their customer service and support. More
by suznott
June 13, 2024
Amos was wonderful to work with. No pushy tactics and answered all our questions. Was willing to do whatever it took to make sure we were happy with our deal and overall was just a g No pushy tactics and answered all our questions. Was willing to do whatever it took to make sure we were happy with our deal and overall was just a great person to work with. Highly recommend. More
by ryan.forburger
Employees Worked With
