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Campbell Ford
Niles, MI
1,713 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,713 reviews
September 29, 2017
Fantastic Experience Dan was great to work with. Very knowledgeable, efficient, and honest. He knew I didn't have a whole of time to pick out and purchase a new vehicle, Dan was great to work with. Very knowledgeable, efficient, and honest. He knew I didn't have a whole of time to pick out and purchase a new vehicle, and didn't waste any of my time. I told him what I was looking for and he had several options of what I wanted pulled around up front ready to look at and drive. This was a great experience and I would recommend Dan Marshall and the whole staff at Campbell Ford to anyone looking to purchase a new or used vehicle. More
by kstro
September 29, 2017
Good experience Good price and didn't try and get me into something I didn't need. If he didn't know the answer he would get the answer instead of making it up Good price and didn't try and get me into something I didn't need. If he didn't know the answer he would get the answer instead of making it up More
by Walong418
September 27, 2017
Eric was very helpful is every way! Eric helped us with every step in of the purchase of our new Escape. He was very knowledgeable of the features the Escape offers and walked us throug Eric helped us with every step in of the purchase of our new Escape. He was very knowledgeable of the features the Escape offers and walked us through how to operate all of the "bells and whistles". We appreciate his kindness, friendly attitude and patience! More
by Bob & Karen
Employees Worked With
September 22, 2017
Jeff provides superior service Jeff was extremely friendly and knowledgeable. Being in business I truly appreciate outstanding service. My past experiences at other dealerships in Jeff was extremely friendly and knowledgeable. Being in business I truly appreciate outstanding service. My past experiences at other dealerships in their service area was horrible. I would highly recommend the service department at Campbell's and be sure to ask for Jeff. More
by Jane Koebel
Employees Worked With
Michael Simmons, Dan Marshall, Jeff Wiginton
September 22, 2017
Dan Marshall was my salesperson and great and knowledgable I would recommend and will return to Campbell because of the professional and honest nature of the sales staff. No fuss and they work with you in eve I would recommend and will return to Campbell because of the professional and honest nature of the sales staff. No fuss and they work with you in every aspect of the process More
by Szymanowski
September 21, 2017
It's more, than just the sale. I had an amazing experience at Campbell Ford. Scott took the time to help me find what was right for me. It wasn't about the sale, it was about making I had an amazing experience at Campbell Ford. Scott took the time to help me find what was right for me. It wasn't about the sale, it was about making sure I was happy with my decision. More
by Shippy2017
Employees Worked With
Scott Mabry
September 17, 2017
False info from salesmen; bad transmission, no owner contact I feel bought on false info, was told several + "non-truths". Despite being told multiple times we were NOT buying a car that day, I feel Scott kept p I feel bought on false info, was told several + "non-truths". Despite being told multiple times we were NOT buying a car that day, I feel Scott kept pushing my very ill husband to agree. I was very upset but trying not to embarrass my husband by overriding his wanting the car while we continued to bicker over all 4 offers SM came back with.. We were told 6 months warrenty, one owner; great condition; only traded in because person wanted newer car. I made it known to Scott that dependable car was life or death due to husband's condition, I SPECIFICALLY asked if it was traded in because something was wrong with it, (2011 RAV4 LE 130,000 mi) he says absolutely not, he says. It was low on oil, asked why, tells me because all cars are different & service doesn't really know how much to put in...seemed like strange answer. Any way, sent to Bill F, find out no warranty, Scott tries to say we misunderstand, wanted out of contract..he said nothing. I felt ill. Reluctantly took it home, within a few days, leaks all over from front & back leaking onto garage floor. We've had possession of lemon about 2-3 weeks, in service almost 3 months. Although they did give us loaner, they refused to sit down &'discuss us getting out from under this lemon. No return call from owner or Bill F, even after 20+ requests. Mike Simmons came up with one offer on one car, which we didn't accept & made counter offer. Mike said he'd show owner & get back with me, which he did, but owner said no way & never made ANY OTHER OFFERS and still refused to call me. Took back loaner finally, our car wouldn't start! Thought for sure now they'd work with us...no! Just had service to call to say it's done. Supposedly was told by Toyota that idle was messed up,from being worked on & it just had to reset. Will be picking it up Monday. Carfax when SECOND owner took it in for service 3/16 shortly after HE bought it, that it had multiple leaks. Further info I was able to find verified still leaking a few month later & owner was told it need new transmission. Second drove it kind of close to a year with out repairs then traded it in at Campbells, then unfortunately, we bought it under false pretenses a few months later. More
by Sadlemonowner
September 16, 2017
A very good Saturday experience I have used this dealership for new car and used car purchases and follow up service since 1979. I have never been disappointed with either the perso I have used this dealership for new car and used car purchases and follow up service since 1979. I have never been disappointed with either the personal, the service they provided or the vehicle I had purchased. Most recently I had my vehicle in for servicing and was wondering around looking at the 2017 models while waiting. I had been thinking that this might be the time to trade, but had a number of questions as to whether I should buy (which I always had done) or lease. Enter Erik Blad, a very delightful, knowledgeable and helpful salesperson. We spent about 30/40 minutes going through my questions and several Erik brought up that I hadn't thought of. During my earlier wondering though the Campbell lot I had found two Explorers that I was interested in. Erik and I went over both vehicles, during which he patiently and throughly explained the features of both vehicles. Erik's knowledge about buying versus leasing and about the vehicle features gave me the information I needed to make a decision - I turned in my older vehicle and left with a new 2017 Explorer. More
by Tim
September 12, 2017
New car My husband and I went to Ford Campbell as a suggestion from a friend and the service was outstanding. The young gentleman named Erik Blad came out, he My husband and I went to Ford Campbell as a suggestion from a friend and the service was outstanding. The young gentleman named Erik Blad came out, helped us get into a new 2017 Focus..I will definitely be suggesting your dealership to friends and family More
by focusmama
Employees Worked With
September 12, 2017
Love my new SUV I was back and fourth on a few different Brands of SUV's. I stopped by Cambell Ford just to take a quick look and they had so much to offer in my pric I was back and fourth on a few different Brands of SUV's. I stopped by Cambell Ford just to take a quick look and they had so much to offer in my price range. I fell in love with 2 Escapes it was a hard choice. Erik Blad was so helpful on making my decision based on the payment I was most comfortable with. Love my new (used) Ford Escape! More
by Stefkneeh
Employees Worked With
