Campbell Ford

Failed to perform I test drove a 2017 Certified Pre-owned Escape on 12/29. when I got back with the vehicle I told Carl Gilbert that I like the vehicle, but the rear wi I test drove a 2017 Certified Pre-owned Escape on 12/29. when I got back with the vehicle I told Carl Gilbert that I like the vehicle, but the rear window defogger only worked on the bottom two wires. I was assured that they would fix that. I went in on 12/30 and put a down payment on the vehicle and did all of the purchase paperwork prior to getting my check from the insurance company from a total. I stopped in a few days later with some paperwork and reminded Carl that the rear defogger needed to be fixed. He said thanks for reminding him and he would get that taken care of before I picked up the Escape. I made the assumption that repairs were made, and Carl thought it was. Fast forward to 2/7. First snow since I picked up the Escape. Turned on the defogger...same thing, bottom two wires only. They bent over backwards to get my check, but fell flat on their face on service. Now I have to schedule a repair appointment for something that should already be fixed. The service department determined that several grids were damaged and the rear window needed to be replaced, Placed that info in the repair records. That's all the farther it went. Now I'm waiting for management to OK a new rear window. More

Fast friendly service Found and delivered vehicle to me. Simple process, paperwork over the phone and signed when everything was complete. Jason seems to be a friendly, fam Found and delivered vehicle to me. Simple process, paperwork over the phone and signed when everything was complete. Jason seems to be a friendly, family guy. Would recommend him for sales, I've used him for the last 4 vehicles. Thanks again More

Fast and Friendly Service Campbell Ford in Niles Michigan is a super dealer that gives great service. You can depend on their expert team to do things right the first time. I Campbell Ford in Niles Michigan is a super dealer that gives great service. You can depend on their expert team to do things right the first time. I always go there even though I purchased my Ford at another dealer. More

Service work Our cars blower fan was notcworking. I got an apointment the same day I called. When I arrived at the service department I was told howcthey were not Our cars blower fan was notcworking. I got an apointment the same day I called. When I arrived at the service department I was told howcthey were not very busy, so I cbrought up someother concerns and asked if thry had the time to look into them. I was given a loaner the car needed parts that were ordered and came in when I cwas told they would be and car was fixed on the day I had been tolde it would be. You can't ask for more than that. More

Helpful and not pushy I dealt with Evan Bailey about leasing/purchasing an F150. Even though I didn't even up buying a vehicle, he was very helpful and did not overwhelm me I dealt with Evan Bailey about leasing/purchasing an F150. Even though I didn't even up buying a vehicle, he was very helpful and did not overwhelm me at all. More

Needed a new Truck now I had a 2005 F150 and it was getting tired. I contacted Jason Z and told him my problem. He asked what I was looking for and when I would be there. Up I had a 2005 F150 and it was getting tired. I contacted Jason Z and told him my problem. He asked what I was looking for and when I would be there. Upon arrival he had the truck pulled up and ready for a test drive. They gave me a fair trade in value and great price. In and out in a couple of hours no hassle. It is a pleasure doing business with Jason and the rest of the people at Campbell Ford. My wife and I will not buy anywhere else. More

Excellent service from beginning to end I went in to Campbell ford to look into buying a car. Everyone from the receptionist to my salesman (Erik Blad) to Kim Gillette (manager) were all ver I went in to Campbell ford to look into buying a car. Everyone from the receptionist to my salesman (Erik Blad) to Kim Gillette (manager) were all very friendly and helpful. Erik was the most courteous and professional car salesman I’ve had he pleasure of dealing with at any dealer I’ve been to. I would absolutely recommend Campbell Ford to anyone looking to buy new or used. More

visit to purchase a truck Erik was helpful,polite, and knew all the answers to our questions without hesitation. we would come back to campbell ford again and request to work Erik was helpful,polite, and knew all the answers to our questions without hesitation. we would come back to campbell ford again and request to work with erik again. his professional work impressed us and we felt we could trust him. More

Got it done Picked the car out on the internet. Went in looked at the Edge told Erik what I wanted to pay and he went to work and made it happen. Erik was very pl Picked the car out on the internet. Went in looked at the Edge told Erik what I wanted to pay and he went to work and made it happen. Erik was very pleasant to work with. More

Purchase of my new Ford Escape I enjoyed working with Scott Mabry. He listened to what I was looking for. He was very attentive. He asked what price range I was looking for. Scott w I enjoyed working with Scott Mabry. He listened to what I was looking for. He was very attentive. He asked what price range I was looking for. Scott went above and beyond to find the right vehicle and the right price for me. I would recommend Scott and Campbell Ford to anyone looking for a new or used vehicle. More