Campbell Ford

Stay away!!!! Will never go there again. After waiting for 3 days and getting no where, they just kept saying they are working on it, but have been busy. So I went Will never go there again. After waiting for 3 days and getting no where, they just kept saying they are working on it, but have been busy. So I went to Rightway auto, was approved and in a great car in five minutes. You want a great car at a fair price and no BS stay away from Campbell Ford and go to RightWay Auto More

Ford Edge Great experience. Eric very personable and knowledgeable. Very concerned with my wants and needs. I would Definitely recommend people come and b Great experience. Eric very personable and knowledgeable. Very concerned with my wants and needs. I would Definitely recommend people come and buy here. Looking forward to working with service department if they are as good as sales department. More

Friendliness We felt Carl wasn’t honest, friendly and worked with us to get what we wanted. He explained clearly and helped us set up Ford Pass. We felt like we w We felt Carl wasn’t honest, friendly and worked with us to get what we wanted. He explained clearly and helped us set up Ford Pass. We felt like we were important customers and welcomed. More

Horrible Experience When Normally Provided with Great Servic Scheduled service appointment/recall work week in advanced. Asked about lender but was told that since work wouldn't take long (give 2 hour estimate) Scheduled service appointment/recall work week in advanced. Asked about lender but was told that since work wouldn't take long (give 2 hour estimate) they could offer a shuttle but not a lender.. no big deal. Dropped car the night before the appointment. waited for call the next day... 2 hours from time of appointment, nothing, 4 hours... nothing.. started calling... transferred to sevice department 3 times ... no one answered.. it wasnt until I explained to call taker that I had called 3 times did I actually talk to someone. When I finally did, got put on hold, someone picked up, then after realizing I wasn't the right person they were looking for, hung up. So I called back again, talked to some other people, was told the car wouldn't be done until 5, when asked why, got hung up again... called back again.. was promised a callback... waited an hour... no callback.. so I called back again.. promised another callback... finally.. 20 minutes later got called back.. was told that the time was wrong for the recall... when asked why no call to update during the day.. never really given a reason... All I can say that this is not typical of the service I normally receive but is a strong enough reason not to return More

Great experience I had a great experience buying a car from Carl. He was very knowledgeable and professional. I would definitely come back whenever I am in the marke I had a great experience buying a car from Carl. He was very knowledgeable and professional. I would definitely come back whenever I am in the market for another vehicle. More

Great experience Went here to get my daughter a newer used car, and get her out of the clunker she was in. The salesman, Scott Mabry, was great to work with and did th Went here to get my daughter a newer used car, and get her out of the clunker she was in. The salesman, Scott Mabry, was great to work with and did the best for her and her circumstances. Ended up that we got a better deal in a new car than a used car. Daughter is ecstatic with new Ford Focus! More

New Ford F-150 After signing all paperwork on a used truck a complication happened and we “unwind” the deal. However, Eric and I talked about other options so I ende After signing all paperwork on a used truck a complication happened and we “unwind” the deal. However, Eric and I talked about other options so I ended up trading in my current vehicle for a new Ford truck. More

Lift gate hinge and A/C service Excellent parts and service departments The Parts Department verified and ordered the lift gate hinge and the Service Department installed it when w Excellent parts and service departments The Parts Department verified and ordered the lift gate hinge and the Service Department installed it when we brought our vehicle back for A/C service. Both departments have excellent personnel that truly care about their customers More