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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,089 Reviews
Call Service Center (602) 264-2841

4,089 Reviews of Camelback Toyota - Service Center

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June 12, 2024

Good timer for the work. Person in charge was not very friendly, in answers to my questions were to suggest going to other places More

by SOFIGOBE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
peter
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June 12, 2024

Very helpful, thorough and pleasant. Made sure everything was done according to plan. Very professional. More

by ebiewald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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June 12, 2024

Another Toyota dealer is less than a mile from me but I will drive an hour to Your location because of the outstanding service!! More

by L.AMABILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Holloway
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June 12, 2024

Deal was fast and quick. Staff was very helpful and polite during processing to approve. More

by gerhardpaulino
Recommend Dealer
Yes
Employees Worked With
kimberly
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June 12, 2024

they gave me an awesome deal and were super considerate and adaptable the whole time More

by MADDIE.MONTGOMERY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 11, 2024

Angelica in Service Center was very helpful. Titus also in the Service Center was top notch! Very communicative, personable, and went above & beyond with the intake of my car for service. Very m More

by lmdavids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus in Service Center intake
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Jun 14, 2024 -

Camelback Toyota responded

We're sorry to hear about your experience with our post-sale service. While we're glad to hear that Angelica and Titus provided helpful and top-notch service in the Service Center, it's concerning that there were issues with the interior cleaning and the tire pressure sensor (TPS) after your purchase. Your feedback is valuable to us, and we apologize for any inconvenience caused. We strive to provide thorough and reliable service, and it's clear that there were areas where we fell short in addressing your concerns promptly and effectively. We appreciate you bringing these issues to our attention. If there's anything more we can do to address your remaining concerns or if you have any further feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we want to ensure that we resolve any outstanding issues promptly. Thank you for your understanding, and we hope to regain your confidence in our service moving forward.

June 11, 2024

Everyone was very kind and attentive. Mauro was helpful and knowledgeable. I would recommend him to anyone :) More

by KMENDEZ1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro
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Jun 14, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear that you had a positive experience at Camelback Toyota and that Mauro provided you with helpful and knowledgeable service. Providing excellent customer service is our priority, and we're glad Mauro exceeded your expectations. We'll be sure to pass along your kind words to Mauro. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again at Camelback Toyota!

June 11, 2024

I have gone back to camelback Toyota for all of my vehicle needs going 3 years since I have moved to Phoenix and there is not better customer service than that which was provided by Quantavius , GET T More

by ALEXANDERLARA12302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quantavius
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Jun 14, 2024 -

Camelback Toyota responded

Thank you for your loyalty and wonderful feedback! We're thrilled to hear that you've chosen Camelback Toyota for all your vehicle needs over the past 3 years since moving to Phoenix. Q is a valuable member of our team, and we're delighted that he provided you with exceptional customer service. We truly appreciate your recommendation and kind words. Rest assured, we'll make sure Q receives the recognition he deserves. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We value your business and look forward to continuing to provide you with excellent service at Camelback Toyota!

June 11, 2024

Disgusting. I had work done on my car a week prior- I provided them with the list- they didn’t even make a photocopy- and of course. Charged me for allll kinds o More

by ashleypicard4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Titus- also. Left a razor blade in my back seat!
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June 11, 2024

This is a great dealership. I was impressed by the Ai scheduler Bonnie and the technology. More

by loegeringclaims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Camelback Toyota responded

Thank you for your positive review! We're thrilled to hear that you were impressed by Camelback Toyota and our AI scheduler, Bonnie, along with the technology we use. Our goal is to provide a seamless and efficient experience for all our customers, and it's great to know that you noticed and appreciated these features. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Camelback Toyota!

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