Camelback Toyota - Service Center

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at t paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done—and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing—even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car—especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this. More

Complete 100% POSITIVE EXPERIENCE to say about this place five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens went out of his way to greet us as they did last year when we bought our Camry. I worked in the car industry and the way my wife and I were treated from start to finish was top notch. If you want a no hassle back and forth experience see Melanie, thank you Camelback Toyota!! More

Had to make an unexpected trip to Arizona from Mass. for a family emergency of both parents being in living facilities. We reached out to the General Manager Jens Trull, regarding alternative transport for a family emergency of both parents being in living facilities. We reached out to the General Manager Jens Trull, regarding alternative transportation to get around while we were there. He immediately responded and put us in touch with the rental manager (Vincent) who provided us with a rental. They went above and beyond for us to help us handle our family emergency as needed. Camelback goes above and beyond for everyone, even if they aren't current clients and on the East coast. Made the emergency trip easier to deal with! If you're looking to purchase a new/used car or get service work performed, this is a place that actually care. They are not looking to just make a dollar. Jens Trull and staff, we appreciate your hospitality and kindness. All teams' members dealt with were very professional and sincere. Thank you! Jeff and Alyssa Moran More

Everyone has excellent customer service especially Uriel Garcia. He is always very helpful and explains everything in a good way. Garcia. He is always very helpful and explains everything in a good way. More

This dealer sucks but Jeremiah is probably one of the more competent workers there and he's great more competent workers there and he's great More

Poor service. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. They did not diagnose the problem. Would not recommend this dealership. More

Amazing customer service. They will never disappoint and will always give the best they got! They will never disappoint and will always give the best they got! More

Peter was very quick, helpful, and friendly. This visit to the service center was the easiest I have ever experienced. This visit to the service center was the easiest I have ever experienced. More

Well we purchased a 2024 tundra with all the extra bell and whistle and it turns out it's wear and tear. Are you kidding me!! and whistle and it turns out it's wear and tear. Are you kidding me!! More