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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,399 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,399 reviews

December 13, 2024

After a rough start, and some well intentioned prompting the team really delivered. Thank you. More

by todd_e_piotrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Dec 16, 2024 -

Camelback Toyota responded

Thanks, Todd! We appreciate your understanding and are glad to hear that our team was able to turn things around. Your feedback motivates us to keep improving and delivering great experiences. Looking forward to serving you again!

December 13, 2024

Always helpful, always honest, always on time. Titus is always great to us here at acertus. More

by JONNY.RAMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus
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Dec 16, 2024 -

Camelback Toyota responded

Thanks, Jonny! We're thrilled to hear that you're enjoying your experience with Titus. Your feedback means a lot to us, and we’re committed to providing the best service. Looking forward to continuing to exceed your expectations!

December 13, 2024

OK how long before they pay off my trade in its ben over a month now I now have a late notice on my credit had to drive 2 hours back 1 weeks later to Rey sing for are new lone they haven't sent any thing o More

by p51mustang777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
don't no the name
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Dec 16, 2024 -

Camelback Toyota responded

We understand how frustrating this situation has been and how it has impacted you. Delays like this are certainly not the kind of experience we want for our customers. To address your concerns promptly and provide a resolution, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

December 13, 2024

They’re ok, not great. Finance office is a high pressure sales experience which ruins the car buying experience. More

by Bro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lou Alsaadi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Chan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Camelback Toyota responded

It's disappointing to hear that the experience in our finance office felt high-pressure, as this is not the environment we strive to create for our customers. We want every step of the car-buying journey to be enjoyable and straightforward. To address your concerns further and ensure we improve, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

December 12, 2024

Great service great service that’s why I will always go there no matter if my regular service man is not there. More

by SANDY7BILl at aolco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Camelback Toyota responded

Sandy, thank you for the fantastic review! We’re thrilled to hear you consistently have a great experience with our team. Your loyalty means a lot to us, and we look forward to serving you again soon!

December 12, 2024

ady and Samantha were beyond helpful. Extremely knowledgeable and very friendly and just a joy to work with. More

by CLSTECKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ady and Samantha
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Dec 16, 2024 -

Camelback Toyota responded

Thank you! We're thrilled to hear that you had such a positive experience with Ady and Samantha. Their dedication to providing exceptional service truly shines. We appreciate your kind words and look forward to assisting you again soon!

December 11, 2024

In the experience I’ve had, having been a Lexus/Toyota owner over the course of the past 25 years, Camelback Toyota is far and away the friendliest, cleanest, most competent and attentive dealership anywh More

by aauther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Gonzales
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Dec 12, 2024 -

Camelback Toyota responded

Thank you! We're thrilled to hear about your positive experiences at Camelback Toyota. Our team works hard to provide exceptional service, and it’s great to know our efforts are appreciated. We look forward to continuing to serve you for many more years to come!

December 11, 2024

Lee was awesome! He provided fast and friendly service on a visibly busy day. Thanks again it was a pleasure. More

by CAFPB13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
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Dec 12, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear about your positive experience with Lee. Our team always strives to provide excellent service, even on busy days. Your feedback means a lot to us!

December 11, 2024

Michelle Pattie was a great service advisor and walked me through each step answered any questions I had More

by SOULFOOD901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Patnoe
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Dec 12, 2024 -

Camelback Toyota responded

We’re thrilled to hear about your positive experience with Michelle! Our team is dedicated to providing excellent service, and it’s great to know Michelle was there to guide you. Thank you for sharing your feedback!

December 10, 2024

Hola! !! Le quiero dar las gracias a Melanie por verme ayudado a poder comprar mi primer carro, Melanie es una gran persona de un gran corazón, es muy amabl More

by axel2873
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Camelback Toyota responded

¡Gracias, Axel! Nos emociona saber sobre tu experiencia positiva con Melanie. Ella realmente se esfuerza al máximo por nuestros clientes. ¡Felicidades por tu primer auto! Disfruta cada momento en el camino. Tu felicidad significa el mundo para nosotros.

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