Camelback Toyota

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at t paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done—and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing—even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car—especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this. More

Thank you so much JJ for assisting with finding my new car and Denita for being the best finance manager with all the fun treats. 💕 car and Denita for being the best finance manager with all the fun treats. 💕 More

Complete 100% POSITIVE EXPERIENCE to say about this place five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens went out of his way to greet us as they did last year when we bought our Camry. I worked in the car industry and the way my wife and I were treated from start to finish was top notch. If you want a no hassle back and forth experience see Melanie, thank you Camelback Toyota!! More

My experience at Camelback Toyota was great. I purchased a new Tacoma, and the process was made extremely smooth, largely thanks to the salesperson, Melanie Kranz. She was easy to work with, too I purchased a new Tacoma, and the process was made extremely smooth, largely thanks to the salesperson, Melanie Kranz. She was easy to work with, took her time to explain things, and didn't make me feel pressured to purchase. I would recommend her and Camelback Toyota to anyone looking to buy a new vehicle. More

The dealership is beautiful! The music playing was fun for the weekend. It was a happy uplifting environment! Mel and Bryan were both amazing! Mel reached out right away while I The music playing was fun for the weekend. It was a happy uplifting environment! Mel and Bryan were both amazing! Mel reached out right away while I was looking for cars online. She went above and beyond to make sure my sales experience was great! Bryan explained everything very well and helped me keep the options that were important to me. Both Mel and Bryan were very professional and treated me like family. Overall, it was a great experience! More

Brent Harris changed my. perception of the large dealership experience.. Upon our meet and greet he actually listened to what my desires and limitations were and was able to g perception of the large dealership experience.. Upon our meet and greet he actually listened to what my desires and limitations were and was able to get me a great deal . More

Camelback Toyota is a very nice and organized dealership. JJ was the salesperson who helped me out. He was personable and easy to work with. He tried to get me a great deal and succeeded. JJ was the salesperson who helped me out. He was personable and easy to work with. He tried to get me a great deal and succeeded. More

Best service ever everyone was super friendly, helpful, and understanding of my situation I recommend everyone and understanding of my situation I recommend everyone More

The dealershp was clean, aaccomidating and helpful. There were many models of trucks for me to review, so good selection of vehicles. There were many models of trucks for me to review, so good selection of vehicles. More

Had to make an unexpected trip to Arizona from Mass. for a family emergency of both parents being in living facilities. We reached out to the General Manager Jens Trull, regarding alternative transport for a family emergency of both parents being in living facilities. We reached out to the General Manager Jens Trull, regarding alternative transportation to get around while we were there. He immediately responded and put us in touch with the rental manager (Vincent) who provided us with a rental. They went above and beyond for us to help us handle our family emergency as needed. Camelback goes above and beyond for everyone, even if they aren't current clients and on the East coast. Made the emergency trip easier to deal with! If you're looking to purchase a new/used car or get service work performed, this is a place that actually care. They are not looking to just make a dollar. Jens Trull and staff, we appreciate your hospitality and kindness. All teams' members dealt with were very professional and sincere. Thank you! Jeff and Alyssa Moran More