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Camelback Toyota

Phoenix, AZ

4.6
5,406 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,406 reviews

April 01, 2025

Antonio went above and beyond to make us comfortable while we were buying a car. All my questions and concerns were answered, plus he was easily accessible for followup questions days after. More

by le.kavvvla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Lopez
March 28, 2025

They had the Prius I wanted and offered a fair price. Terrance did a great job solving some issues. More

by RJULIAN1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Borthwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear you found the Prius you wanted at a fair price. It's great to know Terrance was able to assist you effectively. We appreciate your feedback and look forward to serving you again!

March 27, 2025

This dealer sucks but Jeremiah is probably one of the more competent workers there and he's great More

by ANETTEL2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerem
Mar 28, 2025 -

Camelback Toyota responded

Thanks for your feedback! We appreciate your kind words about Jeremiah. We’re continually working to improve our services and value your input. If you have any more thoughts to share, we’re all ears!

March 24, 2025

Poor service. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Mar 25, 2025 -

Camelback Toyota responded

It’s important to us that our customers receive honest and thorough service. We’d like the opportunity to address your experience and ensure your concerns are properly resolved. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com so we can discuss this further.

March 24, 2025

If I were permitted to rate this dealer a negative five, I would do so. Avoid this dealership at all costs. I called them about a Tundra and asked if they had it in stock since i was coming from Carefree Az More

by dburdeen
Recommend Dealer
No
Employees Worked With
Austin RJ
Mar 25, 2025 -

Camelback Toyota responded

We understand your frustration regarding the situation with the Tundra and the communication issues you faced. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841 for further assistance.

Mar 25, 2025 -

dburdeen responded

Katrina, you have called me twice and it has gone directly to my voicemail ,which is strange since this has never happened with 36 calls which i have received yesterday. When I return your call it goes to your secretary and then your voicemail.

Mar 25, 2025 -

dburdeen responded

For an unexplained reason, when she contacted me to discuss my distressing experience, it was immediately routed to my voicemail, unlike the 36 calls from my employees and friends that went through. Tried calling them back and no response.

March 22, 2025

Dealership was decent and mark-up is less than most. We bought our Sienna in Nov '23 and love it. Unfortunately, we were let down with unmet promises - leaving with the car same day and a $300 discount More

by NewSienna
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leroy Fitzgerald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Camelback Toyota responded

Thank you for your feedback. We’re glad to hear you love your Sienna! We apologize for the communication issues you experienced and appreciate you bringing this to our attention. Your experience is important to us, and we’ll work to ensure better service in the future.

March 21, 2025

Amazing customer service. They will never disappoint and will always give the best they got! More

by ABUSHANAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alsaadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Camelback Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience with our customer service team. Your support motivates us to keep delivering the best for our customers. We look forward to serving you again!

March 21, 2025

Peter was very quick, helpful, and friendly. This visit to the service center was the easiest I have ever experienced. More

by DAVISAC91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter from service center
Mar 24, 2025 -

Camelback Toyota responded

Thanks for the great feedback, Davis! We're thrilled to hear that Peter made your visit so smooth and enjoyable. Our team is dedicated to providing top-notch service, and we appreciate you taking the time to share your experience!

March 13, 2025

Well we purchased a 2024 tundra with all the extra bell and whistle and it turns out it's wear and tear. Are you kidding me!! More

by 2024 tundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauro
Mar 17, 2025 -

Camelback Toyota responded

We're very sorry to hear you're experiencing concerns with your 2024 Tundra. We understand you've mentioned "wear and tear," but we'd need more information to properly address your situation. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com to help us learn more about and address the situation.

March 12, 2025

Ted was very friendly and efficient. We talked about cars and boats. He helped me a lot More

by ASTYLES2013
Recommend Dealer
Yes
Employees Worked With
Teddy
Mar 13, 2025 -

Camelback Toyota responded

Thank you for sharing your experience! We're so glad to hear that Ted was friendly, efficient, and helpful. It's great that you had the chance to chat about cars and boats as well! We appreciate your feedback and look forward to assisting you again in the future.

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