Camelback Hyundai

I first went to Nick Mayer Hundai/Kia service dept.in April of 2010, in an emergency when Big Bell Kia (where I have had 2 Kia's service for the past 9 years) wouldn't help. Eddie Angulo and Bob Gulachak April of 2010, in an emergency when Big Bell Kia (where I have had 2 Kia's service for the past 9 years) wouldn't help. Eddie Angulo and Bob Gulachak, the service manager were great and have earned my business for the life of my car! I dropped my car off on a Saturday morning, they gave me a ride to work and offered to come back and get me. When I got back my car had been diagnosed and it was a serious problem, (just like I had told Bell Road) and the part was ordered. They gave me a loaner car to drive for the week-end until my car could be repaired. I had another problem just this week, a minor thing, and I also needed tires. I never buy tires from a dealer, but their price beat the price of everyone else I went to, even Discount Tires. The process took a little longer because they didn't have the tires, but again they were so hospitable. Eddie offered to go get me some lunch, and for compensation gave me some free oil changes. While warming up while waiting (if you have to wait there in the summer, they keep the lounge very cool!) I walked around the showroom and the lot. It was actually a pleasant experience. I wasn't hounded by every available sales person, but I was greeted in a friendly and professional manner and allowed to browse on my own. I briefly chatted with Chad Mayer, the general manager, and he explained that all the sales staff are new and they operate under different principals and ethics than the previous owners. The service department will keep customers coming back and when ready for a new, or another vehicle, the sales department will have a chance to show their new and improved attitude. Really, you have got to check out this service department...they are wonderful. More

We are a repair car dealer less than 4.5 miles away . We order parts said be delivered first thing in morning. Ask what time so we could set appointment for customer. Called in morning to make sure parts wo order parts said be delivered first thing in morning. Ask what time so we could set appointment for customer. Called in morning to make sure parts would be delivered before 9:30 am when appointment was made. Jeff said he would ours as first delivery. Well 3 calls later and now 11:30am no parts. No calls from you as well. We even offered to pick them up if couldnt make it in time. No guarenteed would be . But no 4 th call in a apolgy from Jeff and still no parts. WE have are reconcerding staying with this company. This isnt our first time with this problem. We would have came and got parts even explained this over and over. Poor Management here and customer service. More

Camelback Hyundai is under new ownership. It is now Nick Mayer Kia/Hyundai. The former owners were sleazebags who employed scammers and rip-off artists. Mayer has replaced almost all the old employees. Mayer Kia/Hyundai. The former owners were sleazebags who employed scammers and rip-off artists. Mayer has replaced almost all the old employees. Unlike the former owners, Nick Mayer believes that honesty and integrity are job #1, and he requires it from his employees. Mr. Mayer even resolved an issue for me that was created by the former scammer owners that he was not required to resolve. This focus on morality and honesty in car sales and service is refreshing...and somewhat rare. For those of you who have been scammed and ripped off by the former Camelback Kia/Hyundai, I strongly suggest that you give Nick Mayer Hyundai a try. You will be glad you did. More

We had a very positive experience at Camelback Hyundai. We had a very positive experience at Camelback Hyundai. Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Giv We had a very positive experience at Camelback Hyundai. Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Given the choice, we would do it again. We had a very positive experience at Camelback Hyundai. Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Given the choice, we would do it again. We had a very positive experience at Camelback Hyundai. Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Given the choice, we would do it again. We had a very positive experience at Camelback Hyundai. Knowledgeable, low key, no pressure and accommodating is how to describe our experience. Given the choice, we would do it again. More

I had the same experience as the person who commented before me. I have excellent credit and was pre-approved to buy a car through my bank. Jaime, the finance manager, told me he could get me a better before me. I have excellent credit and was pre-approved to buy a car through my bank. Jaime, the finance manager, told me he could get me a better interest rate so I signed the paperwork with them. A week and a half later I called to find out who the lender was so I could make my first payment before it was due, and found out I was not approved. No one had called me. Now I have had the car for 2 weeks and I am still trying to get the paperwork sorted out because they are being so uncooperative in working with my bank who is waiting to send them the money. Even getting them to return a phone call is a challenge. Not to mention when I bought my car (a 2008 Santa Fe - which I love) only came with one key and no remote entry key and I keep asking for the remote and second set of keys, which is fairly standard when you buy a car, they keep saying they can't help me. Although I love the car and happy with my decision to buy it, I am so frustrated with their unhelpfulness and lack of communication it is really making this a horrible experience. More

Hyundai, is it a good vehicle to buy? I must say that it is, because I choose to buy one, a Hyundai Santa Fa. I was so excited to purchase my first car on my own, I went to Camelback Hyundai/Kai (Re: Camelb is, because I choose to buy one, a Hyundai Santa Fa. I was so excited to purchase my first car on my own, I went to Camelback Hyundai/Kai (Re: Camelback Hyundai Kia, 2223 W Camelback Rd--Phoenix, Arizona 85015) October 10, 2009 and shopped around. I found the one I wanted, so my mother (owns a Hyundai) and I worked out a deal and then a finance deal too. Jamie and Keith were the individuals we worked with. After about three hours of getting all the numbers correct, as they were trying to scam us we left, driving a new vehicle. There was no communication with the dealership for about a week therefore I call to see why I have not gotten anything in the mail pertaining to the vehicle I bought. Come to find out they didn’t process it yet. Jamie asked me to come in to finalize the deal, but come to find out, he lied, and he wanted me to sign for a higher interest rate if I wanted to keep the vehicle. After that nonsense I left, and called the General Manager Tony. After a few weeks of going back and forth with Tony the General Manager, I came to the conclusion that they were scamming me and trying to have me sign a high interest rate if I wanted the vehicle. Mean while, I am driving the vehicle still. They cannot be trusted, and I do not think I will buy a Hyundai because of this dealership. They are the typical car sales men that cannot be respected because of the behavior and harassment they displayed to me. THEY ARE CROOKS! Go to another dealership, DONT USE THEM. You will not be pleased! I dealt with them for ober a month, and the month was hell because of them. All I can say is stay AWAY from this DEALERSHIP. I called them at the end of October to let them know that I wanted my trade in back and didn’t want to finance with them because they were trying to scam their clients. As I drove there, I called the Phoenix, AZ police department to stand by because they cannot be trusted with transactions. The police where glad to stand by to make sure they the switch back to my vehicle was seamless. Seamless because they knew I called the police and they knew they needed to get their act together for at least a few minutes. This experience was an experience I could have lived without. But please know that this is the image that I see when I now see a Hyundai vehicle on the road. After much review, I am not the only one to see this dealership act in this way. More

Reason for my lackluster review is as follows : Upon purchasing a 2010 Kia Soul with an agreed price (basic price pre-agreed via telephone w/sales manager), we proceeded to finance to fill out paperwork purchasing a 2010 Kia Soul with an agreed price (basic price pre-agreed via telephone w/sales manager), we proceeded to finance to fill out paperwork. At signing, finance officer did not go over line by line with us the loan document. We failed to notice that basic price was $1000 more than we previously agreed to. After getting home we noticed that price was incorrect. We went back to dealership and sales manager told us he had never told us initially over the phone that the price would be $1000 lower. He also told us all phone conversations are taped. I then called him on that and insisted on hearing the taped conversation. At that point he did not know what to say so he did change the price back to the original agreement. We proceeded to change all the paperwork at that point. The next day we got a call from dealership telling us that paperwork was incorrect and we would have to go back to redo it. That was the third time we did the paperwork. All was fine after that. Upon purchasing new vehicle we noticed a 1 inch chip on edge of engine hood next to windshield wiper arm. They insured us they would fix it right away. After 1 month and many excuses as to why they hadnt fixed the chip yet, we got the general mgr/owner involved and did finally get chip repaired. After only 2 months and all the problems with this dealership the car got traded in for an american vehicle. At this time I contacted Kia to file a cancellation form on my gap insurance from Kia. I did fill out the cancellation form at the Kia dealership and was told it would take a couple weeks or so to get my refund ($680 plus). They just needed confirmation that vehicle was paid off. Pontiac did notify Kia as well as the bank that finaced the vehicle. For over 2 months I have been going back and forth to find out where the refund check is. Kia failed to return my calls and when I did go in person they said check was either sent, records where lost, or they claimed my faxes with the paperwork didnt come through. I also was hung up on because the finance person who was supposed to be handling it didnt want to deal with it. We asked to speak to the mgr/owner and were told that he was not in. We went to the dealership and he was there and seemed surprised that they would say he wasnt there. We also were told to get out of the finance office because we told them we would call the Attorney Generals Office and get an attorney involved. At no time did we yell or cuss at them. There are also taped telephone conversations that will verify things. As I stated they tape all their telephone conversations. It should be noted that there are alot of Air Force people stationed nearby and many of them have complained about this dealership and its unprofessional dealings. As an owner of a decorating company and meet alot of people at their homes, I would never recommend going to this Kia/Hyundai dealership if the conversation came up. This was the worse! More

People complaining about a car dealer? Imagine that! We din't really have any problems so I would rate this as a good experience. They have two tv lounges to sit in while you wait for finance. When we di din't really have any problems so I would rate this as a good experience. They have two tv lounges to sit in while you wait for finance. When we did get to finance the guy pushed the extended warranty on us but isn't that his job. All of you whiners should know how to get a good deal if you had even half a brain. I know I did! More

I saw an add on Craigslist for a car, we went that night to see it. First they did not want us to even look at the cars until they( the salemen) decided if we could afford the car we said we were intrested to see it. First they did not want us to even look at the cars until they( the salemen) decided if we could afford the car we said we were intrested in. We refused to discuss any finacial information further until we saw the car and decided we were even interested in it. The salesman could not even figure out how to drive the car and could not put it in reverse. I took it for a test drive and they would not let me take my wife, I had to take the salesman with me. The car was offered on craigslist at a lower price then the sticker they said because the convertible hard top was not working and the radio did not work. I have done my share of work on cars so I agreed to the price and decided to purchase the car. They obviously did not want to sell this car as it was a good draw to get people onto their lot. They inflated the downpayment. I showed the add that said $599 down drive home today, everyone approved, no other disclaimers or anything. We wrote a check for $600 which was withdrawn the next day. and all the paperwork was signed. As I left the dearlership that evening at 10:30pm i got less then 100 yards away and the car was completely empty of gas and I had to push it to the gas station down the street. I had the car for the weekend and I went to sign final bank papers on Monday, when I did the sales director blocked the car in and refused to let me leave. They say it was because the car had 5000 miles more then the lender would approve, so they were going to keep the car. So what happened to everyone approved and only $599 down, They came back saying that I can get approved but it would need to be with around $6000 down. I know they wanted the car back because I had mentioned to the finance guy that I had fixed the radio and rewired the electrical to make the hard top work perfectly. Plus as I mentioned earlier they lost their biggest draw. The fuel system was also giving problems and the car would sputter and spit, this may have been because of the numerous times they let the car run out of gas, or maybe worse the mercedes mech say that it will damage the fuel system if it runs out of gas. They now have the vehicle back on the lot and have increased the price to well above KBB and they are selling it as a completely functioning vehicle. I did not get reimbursed for the work I completed and I was only able to get my down payment back, after calling the police. This car is the sucker car to get people on the lot, they cannot sell this car unless you have cash to pay for it completely and then once you do, good luck because you will not want to keep it, it is so damaged from not having gas that the repairs to the fuel system were estimated at $2300 to repair the fuel system, and any other engine problems resulting from that, plus the wiring is still exposed from when they were trying to see how I fixed it. I blame the sales director for the misleading advertisments and for not following up on there word. This is the worst dealership I have ever tried to work with. Lemon City. More

Do not walk away from this dealership, RUN FOR YOUR LIFE! Without exception, the most crooked, sneaky, conniving, deceptive, ruthless, underhanded people I have EVER had the horrible displeasure of meeting. Without exception, the most crooked, sneaky, conniving, deceptive, ruthless, underhanded people I have EVER had the horrible displeasure of meeting. Website is purposely created to include phony, non-existent, fabricated inventory to entice you into believing you have located a car on their lot that is reasonably new, and a fair price. DON'T YOU BELIEVE IT! It is a bold-faced lie of a gimmick to get you to come into the dealership where you will discover that the car you're most interested in, has suddenly and mysteriously disappeared! But they are quick and anxious to pull the old "bait and switch" routine on you, applying the "full court press" by all employees within earshot and eyesight, and talk you into a newer car with a higher price tag, for "approximately the same amount you were looking to spend" (insert fine print here!) TOTALLY corrupt business. God forbid you protest too vehemently, or prepare to be "ganged up" on by self-professed "Sales Managers" who have been well-trained to distract the focus and attention away from your apprehensions and belittle and ridicule you to exhaustion, counting on wearing you down into submission, or insulting you on your way out the door, suggesting you are the one who is being "unreasonable" and "uncooperative" just to save face in front of other customers in the showroom. PLEASE DO NOT PERMIT YOURSELF TO FALL VICTIM TO CAMELBACK HYUNDAI/KIA, Phoenix, AZ More