Camelback Hyundai

Bring your X-Ray goggles-- You'll need them to see through all the bull shit. I worked with Christopher Robinson to get a KIA Forte. He seemed helpful at the time, and worked with me to get my paym through all the bull shit. I worked with Christopher Robinson to get a KIA Forte. He seemed helpful at the time, and worked with me to get my payments down from something outrageous to something a little more manageable (about $70 difference). When I took the deal, everything seemed great. 4.99% interest rate, payments were about $330, and I'd get a 45 day grace period. Sounded good to me. I waited for about an hour and a half before I could see someone in finance, and when I finally did, I was appalled. Cory (however you spell it) repeatedly was saying things about how it was his first day there, and how he didn't know where anything was. While I was in the room, he repeatedly printed out the wrong forms, got the wrong things for me to sign, and left the room frequently. Hardly professional if you ask me. He tried to sell me some bogus warranty thing with all this "old lady" coverage (roadside assistance, never have to touch anything under the hood, etc.). I turned it down, but I opted for the GAP coverage at his advice, because it would ensure I get the low rate. This added about $10 to my payment (already more than I wanted to pay). I left after being at the dealership for about 6 hours. They said they "detailed" my car, which in my opinion would mean a full wash and wax, etc. I noticed bird shit on the rear quarter panel, and the inside window was streaked to hell. I would up washing it myself again. It's the little things... I also found a form inside the car that the salesman was supposed to go over with me. Guess what? He didn't. So now the fun begins. Cory calls me to inform me that my interest rate would be 6.53%. I had to yell at him to get him to change my rate to the pre-approval I had with Desert Schools (6.24%), and I made an appointment to come in and sign papers. I came in to sign the papers, and I explained my frustrations to him. He told me he explained to me that the full warranty would help get the lower rate (he only told me GAP when I bought the car), and that the low rate they quoted me was an 'exception', which he also must have told me telepathically, because those words never came out of his mouth. He was very standoffish and not helpful in the slightest. I complained about the ethics of the situation to the BBB, and I have yet to hear back on that. Talk about a bait-and-switch. I got a call from my lender today saying that my payment was due on July 27th. Funny, because that's not even 30 days since I bought the car, and it certainly is not the 45 days I was promised. The finance person I just got off the phone with was also very annoyed at taking my call, and spent most of the call using the (apparently standard at this dealership) "we can't do anything about it" line. So, moral of the story is: avoid this place. Who treats customers like this? Not an ethical, well-founded business, if you ask me. I call them stealerships for a reason. More

I've personally purchased many cars and this was by far the most pleasing experience. I fully recommend this car dealership and the sales associate Tyree Evans if you are looking for a seamless experience the most pleasing experience. I fully recommend this car dealership and the sales associate Tyree Evans if you are looking for a seamless experience in both sales and financing. Both teams are very knowledge and willing to help under any circumstances. More

Dealing with Nick Mayer Hyundai/Kia (formerly Camelback) was a very pleasant experience. My wife and I had two Hyundai's (2007 Santa Fe and 2009 Elantra, both with very low miles that we wanted to trade for was a very pleasant experience. My wife and I had two Hyundai's (2007 Santa Fe and 2009 Elantra, both with very low miles that we wanted to trade for a new 2011 Santa Fe as we no longer had the need for two vehicles. As we wanted to compare the Santa Fe with the Kia Sorrento, we chose this dealer that handles both. Our sales person - Gino - was very patient with us and allowed us to test drive both models and also compared V6 and 4 cyl models. Gino has had many years in car sales and although new to these brands, would find the answer to anything he was unsure of. Evryone that we met at this dealership was highly conscious of quality customer care and service and were friendly and helpful. After we made the deal, which we thought to be very fair, Gino arranged to peronally pick up the second car at our home to take back to the dealer. In addition, when we took the Sante Fe back to have the Navigation unit installed, he came back ON HIS DAY OFF to make sure that everything went well and that we would have a loaner car until ours was ready. We would definitely recommend this dealer! More

Everyone was very friendly. Overall a great experience. I bought the new genesis and the guys there really went above and beyond to meet my expectations. They even drove my new car to my work to next day bec bought the new genesis and the guys there really went above and beyond to meet my expectations. They even drove my new car to my work to next day because it wasn't ready on the day that I bought it. I definitely recommend them! More

My KIA Optima's air conditioning quit so I took it into this dealership to have it repaired. They told me that it needed a $169 part. They installed the part, put in new freon, and I drove off. A week l this dealership to have it repaired. They told me that it needed a $169 part. They installed the part, put in new freon, and I drove off. A week later the air conditioning was blowing warm-ish air so I returned to the service department to have my car looked at. My service advisor called and said that it needed a new compressor. I asked to speak to the manager. I told him that I would not have repaired any part of the air conditioning on a car that had close to 100,000 miles if I had known that it was the compressor. I expected them to just give me back the money I had spent on the $169 part and let me regret my decision all summer, a Phoenix summer at that. Instead, the manager said that he fully understood where I was coming from, that I'd been a loyal customer, and that they appreciated my business. They, free of charge, installed a rebuilt air conditioning compressor. I, besides being quite a fan of KIA - a wonderful car, am rather in awe that they would go to this extreme to treat me more than fairly. I called the manager to tell him how much I appreciated their actions and that I would be buying my next car (if this Optima ever does quit - as I said, it has close to 100,000 miles and still drives and looks like a new car) from them. Donna Wiehn More

This was the best experience I have had at a dealership! Upon arrival Gino had the car that I wanted ready to look at and test drive. As soon as we made a choice he began with the paper work. He was a ver Upon arrival Gino had the car that I wanted ready to look at and test drive. As soon as we made a choice he began with the paper work. He was a very professional individual who also seemed like he cared about the decision we were going to make. I appreciated the fact that he was not pushy and allowed us to make a decsion on our own. I would definitely recommend this dealership and especially Gino to anyone who is looking for a car. I know that I have already told my mother that she should purchase a car from this dealership. More

They did not respond to email on the carfax and condition of car listed for sale. Actually, it took several emails and in 2 weeks I got a call back. I checked VIN via carfax.. car was prior salvage and did n of car listed for sale. Actually, it took several emails and in 2 weeks I got a call back. I checked VIN via carfax.. car was prior salvage and did not qualify. Explains why nobody got back to me. Dishonest? Maybe. Unethical? Yup. So I'd avoid this place.. selling junk cars and not being forthcoming. More

I WAS GREETED WITH A VERY PERSONAL AND PROFESSIONAL YOUNG MAN. HE WASN'T AGGRESSIVE,BUT VERY KNOWLEDGEABLE ABOUT THIS PRODUCT. I WAS RECCOMENDED BY A GOOD FRIEND WHO WAS IMPRESSED WITH DEALERSHIP AND THE EMP MAN. HE WASN'T AGGRESSIVE,BUT VERY KNOWLEDGEABLE ABOUT THIS PRODUCT. I WAS RECCOMENDED BY A GOOD FRIEND WHO WAS IMPRESSED WITH DEALERSHIP AND THE EMPLOYEES BEING SO FRIENDLY. THE FINANCE DEPARTMENT WAS ALSO VERY NICE AND EFFICENT. More

Unlike Larry Miller Hyunday in Glendale Arizona, Nick Mayer Hyunday did not pressure us in to buying. Our salesman Gino Darmo presented all our options and answered our questions with honest answers. We Mayer Hyunday did not pressure us in to buying. Our salesman Gino Darmo presented all our options and answered our questions with honest answers. We bought a 2011 Sonata and we appreciated his knowledge of the product. We will recommend the dealer and sales person to all our friends and relatives! More

What a great experience I had purchasing my 2011 sonata. My saleperson Michael Johnson was awesome and very knowledgeable of the product! I didn't have to go back and fourth he introduce me to Todd the GM! My saleperson Michael Johnson was awesome and very knowledgeable of the product! I didn't have to go back and fourth he introduce me to Todd the GM! I will refer all my friends and family to Nick Mayer Hyundai Kia for sales and servicing! More