Camelback Hyundai

Paolo made the effort to find the exact car I was looking for, picked me up at my house, givng us time for a test drive. He explained features. He met the price recommended by Consumer Reports. He listened for, picked me up at my house, givng us time for a test drive. He explained features. He met the price recommended by Consumer Reports. He listened to and answered my questions. Then he facilitated all of the paperwork necessary for the sale. Follow up has been exceptional and I would recommend him and this dealership to my friends. More

Never before have I been so happy with how they go out of their way to make you feel important and valued. They did everything they could to make this deal happen and never did they treat me as if I was a ha their way to make you feel important and valued. They did everything they could to make this deal happen and never did they treat me as if I was a hassle or a waste of their time. GREAT GREAT people and service. More

Overall a very good experience with Nick Mayer Service Department thanks to Bob Garuckas (Service Director) and his team. So far I had no major issues with my 09 Sonata (just turned 60k miles) but even Department thanks to Bob Garuckas (Service Director) and his team. So far I had no major issues with my 09 Sonata (just turned 60k miles) but even the small problems I had where fixed pretty fast and professional. More

The metal lift bar to move the seat in my 2004 Santa Fe snapped. Broken. You can see and feel the break. Took it in to Nick Mayer. They wanted to charge me over $100 TO DIAGNOSIS IT. Excuse me, but yo snapped. Broken. You can see and feel the break. Took it in to Nick Mayer. They wanted to charge me over $100 TO DIAGNOSIS IT. Excuse me, but you just reached underneath there and admitted it was broken -- it took 5 seconds and you diagnosed it. I left after some choice words and went to Showcase Honda. They welded the part for me to save me having to replace the entire seat track, charged me a minimal amount (with no diagnosis fee), and gave me a free loaner car for the day. Guess where I will not be buying my next car from! More

everyone was so nice, they made my wife and me take our time to look around the lot and when we were ready they were there to any all the questions we had for them. They gave us a great deal. Highly recomm time to look around the lot and when we were ready they were there to any all the questions we had for them. They gave us a great deal. Highly recommend this dealership! More

Chris was a great sales rep. It is extremely difficult to find a dealer and a sales rep that can maintain professionalism and honor the deal they claim they can make. In this case, I was out the door in abou find a dealer and a sales rep that can maintain professionalism and honor the deal they claim they can make. In this case, I was out the door in about 2 hours in my Genesis Coupe! And, to make things better, they gave me more than any dealer would for my trade. Customer service was amazing on my first oil change as well. Looking forward to future interactions with the service department. If you're in the market for a car, check this place out. Best car buying experience ever! More

I am a woman who was looking for a car and had gone to a competitive dealership and was so high pressured that 3 sales people cornered me in a room and I got just fed up and told them so and I left without competitive dealership and was so high pressured that 3 sales people cornered me in a room and I got just fed up and told them so and I left without the car I might have gotten if they had just let me breathe and think it over a bit. So the next time I took my son and his wife with me to another dealer. We had an appointment and when we got there the car I had seen and told the dealership I wanted to drive the next day was GONE--sold on e-bay the night before. I was so disappointed. But they magically produced another car that had just come in to them and I was pleased with the way we negotiated the price. Mike Gutierrez was patient, kind,professional, a real gentleman. He wanted to make this work for me and his company. We haggled a bit, as per-usual, he didn't give up and neither did we. I believe we came to a fair price and I bought the car. Drove it home tonight and I believe I will be very happy driving my Hyundai Sonata for a very long time. I keep my cars until they practically die on the road. Mike made it very clear that if I have any questions about the car to call him direct and he will help me figure it all out. He was very, very busy the day I came to pick up my car--he must have been juggling several clients and tried very hard to make us all feel important. He is an asset to the company. Thank you Mike. More

The staff at Nick Mayer Kia was friendly,knowledgeable and made sure we were happy with the Kia Sorento we purchased. They went out of their way to get the color and options we wanted. We would recommend and made sure we were happy with the Kia Sorento we purchased. They went out of their way to get the color and options we wanted. We would recommend this dealership to anyone. More

I bought a 2012 hyundai accent and traded in my minivan. The deal fell through which I had to call over and over again to get an answer on my financing. They couldn't find my trade in and had to search for The deal fell through which I had to call over and over again to get an answer on my financing. They couldn't find my trade in and had to search for it for 3 weeks. I finally got it back and the storage bin organizer that comes stock with my van was missing along with the spare key and key fob. Of course they deny knowing anything about it. I found in the glove box the paper work from CarMax who they sold it too. Turns out that they sold the van to them and had to buy it back when the deal fell through. Who knows who has the extra key and my $900 discontinued organizer bin now. I am now going to have to rekey my whole vehicle and replace something that I shouldn't have to replace. All while being treated like crap and completely ignored and put off. More

This review is being written due to the best customer service we received from a sales representative named Paolo Castro of Nick Mayer Dealership at their Camelback Road, Phoenix, Arizona location. He i service we received from a sales representative named Paolo Castro of Nick Mayer Dealership at their Camelback Road, Phoenix, Arizona location. He is very courteous, polite, and pleasant to talk with which was totally opposite of another dealership experience whose slogan is "No Bull About It". The experience we encountered at the other dealership was an unpleasant customer service to the point we will never return to them. My wife and I were loyal customers with Saturn since 1992 and only discontinued due to GM no longer producing the vehicle. We wanted a dealership that is more interested with providing TOP NOTCH customer service and looking for lifetime customers in lieu of ensuring they made their sales quota. We left Nick Mayer feeling as though we found that type of customer service working with Paolo Castro during this purchase. Through the help of our son who is in the Army and stationed out-of-state, Paolo agreed to a price and guaranteed our son no haggling over it when we came to sign the contract. And that is just what happened, unlike the other dealership. He also told our son that we would be out with our new vehicle in a certain period of time and that was held true as well. No hassles, no miscommunication, and no "let me talk with my manager" - just outstanding service received from him. As previously mentioned, we have dealt with other car sales representatives but he (Paolo Castro) is the BEST - bar none. He was prompt to ask, understand, and precisely provide what we wanted in customer service and product satisfaction. We believe Nick Mayer customer service is good but with the type of attention and support we received from Paolo Castro he is what can make it outstanding. We are pleased to express our total and sincere appreciation with him. He deserves recognition from no less the dealership owner because his type of service overall is OUTSTANDING! Terrence-Diane More